I called to get some information on insurance. The receptionist transferred me to an agent. The…read morephone rang and rang. I waited for over 8 rings. No voice mail. Called the receptionist back and asked for a manger. She seemed to only know her first name and no one could respond to my call. This is not a company you want to work with. This is a terrible first impression. From the reviews it sounds like it used to be a good company but changed hands. I can see why it got poor reviews. If they can't even handle an introductory phone call, how on earth are they going to handle your insurance!

Northwest Insurance Brokers is a great company! They offer incredible customer service and are…read moreextremely knowledgeable.

First, (and this is often underappreciated), when I call, they answer the phone. When you're…read morelooking at your beloved vehicle and it is smashed, that matters BIG TIME. Furthermore, I can always be fully confident that the person who answers will be both friendly and knowledgeable. I've had to process several claims over the last few years, and each time it has gone very smooth due simply to this office's consistently excellent standards of customer service and knowledge. I most recently worked with Andrea, who helped me to navigate a complicated claim on a complicated day. She not only saved me time and money, but also saved me from massive amounts of frustration. She was able to streamline the whole process for me and did a lot of the legwork that I would otherwise have had to do myself. Finally, Steve himself is a good man. In terms of my insurance, I only insure 2 cars, so I'm not a massive client. But I'm treated like a CEO by Steve and his employees. When my past claims caused my rates to go up, he personally took the time and initiative to reach out to me and let me know and try to help keep everything affordable for me. I didn't ask him to call; he just did. I won't forget that, Steve. Top class.

A True Insurance Hero - Steve Crowl at State Farm…read more If you're looking for an insurance agent who goes above and beyond, look no further than Steve Crowl. I've been with Steve for over 8 years, and I can honestly say he's not just the best insurance agent I've ever worked with, he's one of the best people I know. Steve has helped me with everything from auto and renters insurance to multiple address changes, always with professionalism, patience, and genuine care. He even personally delivered my new beacon to make sure I kept my discounts, who does that?! Steve does. But what really sets Steve apart is that he's not just an insurance guy, he's a partner, a teacher, and a friend. He takes the time to explain things clearly, makes sure you're getting the best coverage for your needs, and treats you like family. He's the kind of person who remembers your story, follows up without being asked, and makes you feel like you're his most important client. I recommend Steve to everyone I know. If you want someone who truly cares, who will advocate for you, and who will always have your back--Steve Crowl is your guy. State Farm is lucky to have him!

Curtis Craig was simply amazing with sharing everything we needed to know about our upcoming…read moreMedicare insurance coverage. It was rather painless compared to what we expected. Curtis took his time with us and presented us with the best options for our new insurance coverage in retirement. My wife and I highly recommend Curtis Craig for your insurance needs whether it be for private insurance or Medicare. Curtis is ready to help assist you and your family.

Marcia was super helpful in providing guidance on Medicare options. I'm both new to Medicare and…read moreto Idaho. My previous state had serious insurance and provider options so I started off with a suspicious stink eye. Turns out her advice was solid. Insurance has been good. Except for having medical issues I'm pretty happy.

Mike started as my insurance agent and has become a great friend. Here's why...he's real! I'm so…read moreimpressed at how he is always on my side and is completely honest and straightforward with me about everything. He is not a pushy insurance agent. Many long conversations and personal experience has proven to me that he cares about the well-being of his clients more than anything else in his business. You will not regret working with Mike.

From the owner: We understand Idaho and your needs for insurance! Our specialties are auto, home, renters,…read morelandlord, umbrella, and life insurance.

Abby at farm bureau has gone above and beyond. She is so helpful would recommend this place to…read moreanybody.

I have had a great relationship with this office through out 4 years, they have always been willing…read moreto help me with personal insurance and business insurance.

In the movie "The Blind Side," Sandra Bullock's character, Leigh Anne Tuohy's opening narration…read moresays "Every housewife knows, the first check you write is for the mortgage, but the second is for the insurance." As a home-owner, I can say that this is true. Houses burn down, blow up, have cars launched into the living rooms from the street. You think of the catastrophe, and it's probably happening to someone's residence somewhere in the United States right now. The same can be said of your car, motorcycle, and personal being. And unless you're keeping yourself in a hermetically sealed bubble that is under the direct care and protection of God (with a written guarantee), there is a very real possibility that a catastrophe may befall you. This is why there is insurance in all its various forms. Insurance can be described in a single sentence: plan for the worst, hope for the best. You don't want your house to burn down or be flooded out, but these things can and do happen. So, unless you're either obscenely wealthy, it's best to get some insurance. As much as they are loath to admit it, Insurance Brokers are salespeople that in most cases are no different than, say, a car dealer. Their job is to get you to buy the maximum amount for the highest price. This is their job, and why they are hired by their respective agencies. But let me make this clear, not all insurance brokers are like this. Many want to help you get the exact coverage you need at an affordable price that won't evaporate in a fine-print, non-coverage clause that ends up paying out a laugh and a fart for all the money you put in. Mark Neilebeck, I'm happy to say, is one such agent. When we bought our first house a year ago, we realized that we would need insurance. After shopping around, we talked to Mark. Rather than do the song-and-dance that the others had done, Mark sat down with us, and worked with us, step-by-step, in first determining what type of insurance we would need, why it was needed (surprisingly dissuading some options that turned out were completely unnecessary), and within our budget. Sure, many people will say (especially those in the insurance racket), "That's what I/my person does!" That may be so. But honestly, how many people would invite their insurance broker to a birthday party, out to dinner, or to an intimate family event such as a Christening? I imagine that the number of agents takes a steep dive after that. Mark, though, is that kind of guy. He's the kind of agent that goes above and beyond just being a mere insurance broker and into the realm of being a friend who does give a rat's ass about your well-being. But most importantly, Mr. Mark Neilebeck is the kind of agent that you can and will recommend to friends and family without hesitation.

From the owner: I offer a comprehensive suite of Personal Lines insurance including Auto, Home, Life, Health,…read moreDisability, Group Life, Group Health as well as Business Insurance including General Liability, Commercial Monoline Auto, Builder's Risk, Course Of Construction, and Worker's Compensation. You won't find a more personal experience and superior customer care than with my agency.

Randon Clayton is a very knowledgeable and genuinely nice man…read more I can't tell you how pleased I am with my auto and home policy Less than 1/2 what I was paying in Georgia with progressive

Phillip provides exceptional customer service and brings a comprehensive knowledge of insurance,…read moreoffering confident guidance tailored to your specific needs.

Kathy and all of her office staff are extremely responsive. We are from out of state and have…read moreinsurance needs in Idaho and, without even formally meeting them, they were so welcoming on the phone and going above and beyond to help us with our needs. I 100% would recommend. So happy we chose Kathy's office!

As a former employee of a past State Farm agency in another state, having to change agencies when I…read moremoved wasn't a decision I made lightly. Working with Hayley in this office has made that transition easy. She has been a great help the entire way, and is always quick to reply. I'm a little more difficult in some ways than other customers because I do know the system- but they have been wonderful! Highly recommended for new State Farm customers and folks moving over from other states.

If I could give a no star rating I would. Worst home owners insurance in Idaho. They will give you…read morecoverage, then decline to renew when not one thing has changed in all the time they have covered you. They are a sinking ship, and are trying to bolster their national rating by dropping clients with older homes and only covering new cookie cutter homes. Looks like they are down to a C+ credit rating, and falling every year. I hope they fail spectacularly.

I would put ZERO if possible. Most crooked insurance company I have ever dealt with. I have been…read morewith this company for over five years and now they are just dropping my coverage with NO explanation (of course the new company wants 113% more money) they have taken thousands of dollars from me in payments and I've never taken a claim, now they want to stop my coverage

Exceptional service. I have had several Medicare Brokers and Jackson Longwill has been the best,…read moreever. He is knowledgable and very willing to go out of his way to help. His vast knowledge helped me slog through the mud of Medicare Health Care Plans and his guidance was spot on. He has a great attitude and is very approachable. Thank you, Jackson !!

From the owner: Our company focuses on helping people navigate the confusing world of Medicare, and Health…read moreinsurance for individuals, families, and companies. We believe in treating everyone with respect, and giving them the time and attention they deserve to be educated and make the right decisions regarding their health insurance. No one wants to be sold insurance by a salesman, so we don't act, or operate that way. we just consult and guide! That's what makes us different!!