Optum is actually pretty hood if you understand your policy and Optum procedures. even in…read moreemergency the turn around time for a referral is usually ten days. if you can't wait you go to ER. it's that simple. unfortunately the referral staff are poorly trained and have no idea what they are doing so it can take much longer to get what you need....like a pain specialist referral....ten days is a long time...three weeks is unbearable. assess your needs. know before you go. I've had two hip replacements, two ablations, all requiring referrals. luckily my specialist had crackerjack teams to Marshall the referrals from their end. this can be a life saver no pun intended. my primary left and gave two years notice. they cannot find a new primary and the practice was pure chaos. I am going to stay with Optum at another location pending doctor reviews.

I have been dealing with this location for over 20 years. Currently it's Optum and I am throughly…read moredisgusted with the current manner in which referrals are being treated. Yesterday a Gastro specialist called me requesting I do something to force the Bayway site to send him the referral document so I could come in 12/9 for a scheduled colonoscopy. I immediately (9:50am) drove to the office and made the request and was told it would be handled and I would be called after it was done. 4 hours later(1:30) I had received no call so I went back to the office to find out what was going on. Reception staff checked and told me it was flagged to be handled immediately but hadn't been done. They said it would get it handled. Now understand I have to start a medication routine to get ready for the colonoscopy and I needed to know it was going to happen. So I left the office thinking (stupidly it seems) that after the specialist requesting it, and I visiting and requesting it twice, that the referral documentation would be sent to the Gastro specialist so he could get his staff ready to perform on 12/9. Well, at about 2:20 12/8 I get the call from the Gastro specialist telling me he has cancelled my procedure due to not receiving the referral documentation. I drove to the Optum Bayway office for the third time. There I confronted the staff demanding to know why they were so incompetent. I received a lame excuse from the office manager about system problems which it seems had been miraculously solved as she was able to hand me a copy of the form saying it had been sent just minutes ago. I informed her that was nice but it was after the scheduling deadline and I now have to wait for a reschedule. The office manager assured me then that the referral document was good for 3 months (like that makes it okay for them to be incompetent). Now this is a serious screwup on the part of the office staff, but understand My Doctor there is great, as are the nurses and technicians. But this is the third time I have had to go to the office to request the office staff to do their damn job. It was absolutely the worst experience so it seems they are getting worse and not better. From this point on when I get a referral I will have to demand it be given to me the same day. I would suggest others do the same. I don't think this is just something that happens to me.

Dr. Prawer was highly recommended but isn't taking new patients, so I accepted to see Dr. Alford,…read morewho strangely has no reviews anywhere online. I went to my 1st appt with Dr. Alford, i'm filling out the new patient forms. I have 2 sheets left, the receptionist calls me up, asks, 'Are you done?' I say I have these last 2 sheets to fill in. She says, 'Then the doctor won't see you today. He gave us strict rules, if the paperwork isn't finished at the time of the appointment, he won't see you today, we have to reschedule you.' 'I just have these 2 sheets.' 'Strict rules. It is the time of your appointment, so we have to reschedule you.' ... I left, because if this is how the doctor is, I really don't want him as my personal physician. Your mileage may vary, as they say.

I highly recommend CORA physical therapy at Bay Pointe Plaza. Heather, Kayla, Jon, and Danielle are…read moreall very knowledgeable, compassionate, and attentive therapists. They provide the right balance of pushing you to work hard while having sensitivity to your pain. I was prescribed therapy to rehab my leg after ORIF surgery (3 plates and 22 screws on my tibia and fibula). Initially I was non-weight bearing on the leg and they gave me many exercises to strengthen my muscles and work on my range of motion. Over time, and with my doctor's permission, they worked with me so that I could put weight on my leg, and then I re-learned to walk. We are now working on strength and balance. At every visit with my surgeon, he is very pleased with my progress in physical therapy. If you aren't successful with your results, most likely you're not putting in the work, because the staff at this facility are top notch! I would be remiss if I didn't mention Maya and Paul at the front desk. They are also very friendly, upbeat, and encouraging. The whole atmosphere of this clinic is positive and conducive to healing. I hope I never need to, but if I do, I will definitely choose CORA again.

I had knee surgery and Cora was recommended to me by my physician. The service I received was…read moreexcellent. The staff is very nice from the receptionist(Tonya) to my therapist (Heather) and she did a great job at making sure I am fully functional and well as checking up on me after my sessions. I just ran a 5k race and completed it in 25 minutes and I know I have them to thank.

Forget this place...they only take Medicare - and not even any kind of self-pay....which probably…read moreexplains why the place is usually empty...