My experience with DeSoto Family Clinic has been extremely disappointing due to the behavior of the…read moreoffice manager, Sean. His conduct has consistently overshadowed the professionalism and genuine care provided by Dr. Johnson and the other medical staff, who are all wonderful, patient, and understanding. Every interaction with Sean involves him going out of his way to intercept my calls just to be combative and dismissive -- especially regarding my nutritional plan. Despite Dr. Johnson clearly instructing me to continue working with my licensed nutritionist, Sean constantly questions and undermines that plan. He repeatedly insists that I "get rid of my nutritionist" because "this clinic specializes in weight loss," even though Dr. Johnson explicitly told me, "No, you need to keep your nutritionist." During one call that lasted nearly an hour, he lectured me on how to eat and manage my diabetes -- despite having no medical degree. On another occasion, when I simply asked to leave a message for Dr. Johnson's nurse, he refused and said, "You can tell me." Most recently, after Dr. Johnson asked me on Friday to follow up Monday about a new medication (Trulicity) and a gastroenterologist referral, I did exactly as she instructed. When I called, Sean again intercepted the call. I explained that I was following up with the young lady who handles prior authorizations because she had asked me to check with Medicaid about coverage. He cut me off and said, "Nope, Mrs. Benton, you can talk to me." When I explained the situation, he snapped, "See, I'm not going to do this with you today." Every time I try to speak with the nurse or doctor, he refuses to transfer the call, making sarcastic remarks about me "still working with the nutritionist." When I reminded him that I was following Dr. Johnson's medical instructions, he became defensive and argumentative, saying, "You just don't want to listen." I calmly responded, "I am listening to what my doctor told me to do -- she told me to keep my nutritionist." I even told him, "Why does it bother you so much that I'm following Dr. Johnson's medical advice? That shouldn't concern you -- you're not the medical professional." Later, when I explained that Medicaid's pharmacy department had instructed me to obtain my pharmacy dispensing records to show my previous Ozempic use (which would allow prior authorization approval for either Mounjaro or Ozempic), he again talked over me, insisting I was wrong and said I have never heard of medicaid paying for Ozempic & Mounjaro without trying two of their approved medicines first. I said Sean, why does ever interaction with you has to be combative or argumentative? I'm just telling you what the lady from Medicaid Prior Authorization department just told me. He said "you get Medicaid Pharmacist on the phone to tell me that." I hung up with him & got someone from Medicaid Prior Authorization Department on the phone and asked the lady if she can get on a three way call with my doctor office and explain to him what was just told to me about getting my pharmacy dispensing record and Medicaid will cover either Ozempic or Mounjaro. She said sure. Called the office back and he picked up (go figure) and their representative confirmed to both of us that what I said was correct. And he asks "Ma'am, what did she tell you? Did she tell you another provider was prescribing that not our office. She said yes but that doesn't matter as long as she can prove through her pharmacy dispensing record that her previous insurance covered the brand Ozempic, all the doctor office have to do is check yes on #5 & #6 on the PA and send in her pharmacy dispensing records and Medicaid will cover the medication. Instead of acknowledging that, he became irritated -- and within minutes of ending that call, I received a text message stating that the clinic was "dropping me as a patient due to noncompliance." To be dismissed for following my doctor's instructions and verifying information directly with Medicaid is unethical and unacceptable. I remained calm, respectful, and proactive at every step -- yet I was treated as if I had done something wrong for seeking clarity and accuracy in my care. Dr. Johnson is a wonderful physician who deserves better administrative support. Her compassion and professionalism are completely overshadowed by an office manager who continually oversteps his role and behaves as though he has medical authority. Patients deserve to be treated with respect, professionalism, and care -- not dismissed for following their doctor's advice instead of an unqualified staff member's opinions.

My family and I are having the worst time finding a regular doctor educated with long covid. My…read morehusband called around yesterday and the person answering the phone was very rude and not professional at all. Think the name was some form of Shawn...it actually sounded like he called a wrong number when they answer with "what ya want!?" Sounds like we dodged yet another office that doesn't listen.

My son Ej had an appointment at Desoto Children's clinic. We had the pleasure of encountering Ms…read more Michelle. She was very helpful and patient. Ej was having an emotional episode all of a sudden; and Ms. Michelle was able to calm him and get him to talk with her. She was the sweetest. Ms. Michelle was very nice and attentive. Thank you Ms. Michelle for being you and doing what you love. Olivia and EJ

Wouldn't do my child's labs there. The doctor handed me a list of labs she needed and told me I…read morewould need to find a lab to have them completed at. The only thing that was done was a finger prick, and I don't even know what it was for. It took my child's finger 2 weeks to heal from that. I have never seen anything like it. It was my child's first and last visit for sure.

DO NOT BECOME A PATIENT HERE!! The provider was nice enough BUT they lost my blood for my labs. I…read morewent back and they drew again. All was well. But then I brought my son for a 1st appointment and they told me he's not covered on my insurance. Now I pay for insurance through my employer and I pay over 400 a month to cover all 3 of my minor children. I even called BCBS who talked to office staff and told them my kids were covered under my plan and they still said "it's showing up as invalid on our end" I was so damn mad it took every ounce of my common sense not to act a fool up in there. Office staff is incompetent and needs to find a different place to work. Like family dollar instead of a family practice.

I have been going to this family medical practice for over 30 years. Dr Sharma is so sweet and…read morewell educated. I am 72 and he calls me "Mommy". The clinic has several NP's which I like and I see Dr. Sharma at least once a year. They have taken good care of me for so long they feel like family. Karen is new to the practice and I saw her yesterday. She is smart as a whip. Quick, efficient and will do well. If you want a good clinic with good, honest people; this is the place for you.