We attempted to schedule an appointment for a minor at Germantown Psychological Associates. What…read moreshould have been a straightforward intake process became a series of administrative errors, inaccurate explanations of federal policy, and unprofessional conduct that created unnecessary barriers to care. Based on this experience, I would never feel comfortable entrusting my family's care to this practice.Save yourself the headache. Explore other providers. Major issues encountered: Intake forms promised via email were never sent, and no clear appointment confirmation was provided -- despite multiple phone calls. And that's if the intake department even calls to begin with after requesting the appointment on the initial call. The intake department had to be called weeks later and prompted to initiate our intake process, which includes several digital forms. After forms were not received, we were informed of a policy that appointments are cancelled if paperwork isn't submitted in advance -- a tricky requirement when the paperwork itself was never issued. If you want a disgruntled young lady with a flat affect to condescendingly explain how your email's spam folder works, this is the practice for you! Spoiler Alert: The intake forms were not in the spam folder even after I learned how to check it, much to my good sis's chagrin. During the multiple phone conversations required to correct their administrative oversight, staff consistently demonstrated a condescending, dismissive tone. Staff explicitly refused to verify insurance coverage and redirected us to handle it ourselves in a dismissive manner. After we believed everything had been addressed, there was still ambiguity regarding whether the intake appointment even remained scheduled. When I arrived in person with a completed copy of the intake form and attempted to confirm the appointment, staff refused to confirm anything because I did not have a Release of Information. In this instance, no protected health information was being requested or shared -- we were attempting to confirm whether an intake appointment existed for a patient not yet established in care. Rather than clarify policy or escalate appropriately, the interaction became argumentative. As tensions rose, the office manager physically raised her hand to silence me in conversation rather than addressing the administrative breakdown. If nothing else, their commitment to the bit was admirable, albeit concerning. At no point was there accountability, clarity, or an effort to repair the situation so that a minor could access needed clinical assessment services. For a practice offering ADHD and psychological assessments, administrative precision, accurate policy communication, and respectful interaction should be foundational. Instead, this experience created barriers to accessing care. We promptly withdrew our paperwork and sought services elsewhere. For something as sensitive as securing healthcare for your family, the intake process should not feel adversarial. I left discouraged that families in our community may encounter this level of disorganization and dismissiveness when seeking care. Families navigating psychological evaluations are already managing significant stress. Administrative disorganization and inaccurate policy explanations should not compound that burden.

DO NOT USE THIS PROVIDER. They told me that they accepted my insurance, I scheduled the intake…read moreappointment for my daughter and waited 6 months. I filled out the new patient forms a week ahead of time and they automatically charged my card, but they never filed an insurance claim. After the appointment I find out that they do not accept my insurance!! They told me "they forgot" to call me to tell me. My health insurance provider is United Healthcare through my employer. Absolute SCAM.

Tracy is a fantastic counselor! She helped my wife and I rebuild our marriage when it looked very…read moredire. She helped us explore a host of issues in our relationship, showed us how to see each issue from both perspectives, and gave us the tools we needed to build common ground. As a counselor, she is fair, honest and patient. Tracy's skill and tenacity allowed us to put back together a 30 year marriage that was virtually on the brink. We highly recommend her.

From the owner: Learning to navigate the challenges in a constructive and beneficial manner produces a confident,…read morewell-adjusted person. I provide complementary therapy approaches to improve overall functioning to couples and individuals. My experience is preparing couples for marriage, helping couples identify critical areas of need and resolution as well as individuals transitioning to single life after divorce. Whether it is repairing the damage of an affair, empty-nester syndrome or you can't understand how your spouse became your roommate, understanding yourself is step one. Understanding the challenges, behavior patterns, and providing steps for improved functioning will decrease the stress that often leads to depression and anxiety. A special area of treatment includes individuals suffering from chronic health conditions, including infertility. I have extensive experience and research working with women suffering from unexplained infertility.

So one of the biggest problems in trying to find a counselor is finding someone who truly takes an…read moreinterest in you beyond just a one hour time slot each week and finds a way to reach you in a unique way. The counselors at Hope Evergreen really go beyond the basic and try to find the best way to communicate and connect with someone where they are and what they're experiencing, and that's rare. When you have a counselor who is striving to treat you as an individual, it makes such a difference in working out your issues. I can't recommend Hope Evergreen enough.

From the owner: Looking for a professional Therapist in Germantown, Memphis, or nearby areas? Hope Evergreen…read moreCounseling is here to support you. Our Mental Health Clinic offers Counseling Services like Cognitive Behavioral Therapy, Dialectical Behavior Therapy, Couples Counseling, and more. Katheryn McLendon, the founder and owner of Hope Evergreen, leads a team of skilled therapists who are ready to assist you. Whether you need Couples Counseling, Family Counseling, or Marriage Therapy, our compassionate experts can help. In addition to in-person sessions, we provide Virtual Therapy for your convenience. Schedule an appointment with our virtual assistant or book online today, and take the first step towards better mental health.

The admins were great, very kind but staff was unorganized and unprofessional. My child missed a…read moremed dose and received one med without my consent.

My elderly parents received a bill from this institution despite the several insurances they pay…read morefor monthly. No other medical institutions have ever sent them a bill due to the coverage they have. The insurance company even confirmed no bill should have been sent due to their coverage. My mother as well as myself called, emailed, mailed certified letters as well as showed up in person one day to attempt to rectify this bill. With the in person visit we were finally given a direct poc , Trent Tanner, in the business office. Several calls were made to Mr. Tanner with no answer. Several voice mails were left for Mr. Tanner with no return call. This has been going on for almost a year now attempting to make contact with someone that will assist to no avail.

I have been seeing my therapist, for over a year now, and from the very first session it was clear…read moreshe has a true passion for this work. She listens with care and offers thoughtful advice--even when I wasn't quite ready to hear it--yet she always remains patient and steady in her guidance. It can be hard to find a therapist who is both professional and skilled, but she has been exactly that. She's knowledgeable, takes the time to understand where I am, and adjusts to meet me in that space. Her ability to balance professionalism with compassion has made each session a place of real growth and support.

If you want a counselor who's heart is in their work, and who truly cares about improving your…read morequality of life schedule an appointment with Jessie. It's not often that you come across someone is doing the job that they were absolutely made for but Jessie Gaines Osborn is doing what she was born to do. She cares deeply and keeps the sessions very casual so as to put you at ease. And it works. She listens. And because she listens she is able to provide incredibly helpful and insightful advice. My mood is always elevated by the end of the session. She helps you to get past incorrect perceptions and grounds you in reality while constantly encouraging you. I have gone to Jessie for a year and I trust her and wouldn't consider any other therapist because I don't want to take a step backwards in my progress. And I promise you any other therapist may be good at what they do but they are all a step down from Jessie.

T. R. A. P is an exceptional organization. The president Portia Moore has worked really hard to see…read morethat the services she offers helps all justice impacted people who need the help. So please reach out to her! I give them 5 stars and beyond.

From the owner: Therapy For Individuals, Couples, And Families…read more Pastoral Counseling Mid-South provides certified pastoral counselors and licensed psychotherapists for congregations in the Mid-South area. This can be one of the congregations most effective responses to individuals and families in the stormy seasons of living. The service provides an organic mission program for congregations, groups of congregations, or judicatories to utilize pastoral counseling in congregational outreach and healing service. A host congregation provides the facility and services for as few as 4 hours or as many as 25 clinical hours per week. Supporting congregations partner to provide mission monies for low income individuals and families to receive attention.What a tangible way to make a difference in a communitys mental health and with marriages and families in your area.Dr. James Coffman is a Licensed Clinical Pastoral Therapist, Licensed Professional Counselor designated as a Mental Health Service Provider and Licensed Marital and Family Therapist specializing in individual, couples and family therapy in many issues, such as anxiety, depression, marital conflict, loss of connection, sexual impasses, adjustment and stress disorders, poor commuication. and grief complications. He maintains an independent practice from the Coffman Farm near Ripley, Tennessee and manages Pastoral Counseling Mid-South, a pastoral counseling center at Emmanuel United Methodist Church in Memphis, Tennessee.

Sheridan has been my counselor for several years. I come when I need to and stop when I don't. She…read moreis a great counselor. She is really good at EMDR which is a hard process to go through. She is very personable. She is willing to work with clients as much as she can on appt times, billing, insurance, etc. she has a lot of experience. I am a student getting my masters in counseling so I am pretty up on techniques and she is really good at helping client implement techniques to help themselves.