Such good communication throughout and even after when they dropped off our car for us at the…read moredealership. Was prompt and accurate in their time estimation of arrival. Wish more towing companies had similar service.

.After having some engine problems, I had to get my car towed to the nearest dealership . JC , the…read moredriver, showed up earlier than expected!! he did a great job , he's polite and very professional. Also, the tow truck is very well kept and super clean inside :) Thank you for taking care of my car! Highly recommend their services if you should happen to have a need.

Picked me up at 11pm in Newport and drove me all the way home to San Bernardino. AAA was quoting me…read more2-3 hours more of a wait when I had already waited two hours. I called these guys and they were at my location within 20 minutes. Hooked me up on the back of the flatbed and drove me home. I was home before the AAA service said I would have even been picked up. Great service and a reasonable price as well.

Literally the best and they don't charge up the ass. I got a tow from Huntington Beach to Pasadena…read morefor a steal compared to what these other companies are charging. AAA charged more than double of what I got charged here. This is by far the best. Good customer service as well from my driver

My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so…read moreI contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another.

This business is being confused with another company with a similar name out of Fullerton that is…read moreroutinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity.

These guys do good work. Got a quote from them through Yelp, Their rates are very competitive…read more Setup an appointment the next day to have them help me relocate a fully loaded toolbox to a new shop. Driver communicated via text the day of before arriving, showed up on time with a flatbed appropriate for the job. And even noticed and pulled over when he spotted one of my drawers was unlocked and sliding open (I was following him in another car). After the drawer was locked and secured. Job was completed without issue.

Garbage towing service. These guys are the most useless towing service and will not be able to help…read moreyou. Call Sea Country towing service if you need real help.

Showed up QUICKLY and got me back on the road ASAP. I wish Subaru Roadside Assistance had contacted…read morethem first I would've been on my way in less 40 minutes. Great customer service - Luis called me straight away after he was dispatched to let me know his ETA and all around was just helpful / informative + he passed the vibe check (my dog was with me in the car and didn't bark - she doesn't bark when she senses someone is a good person/ that there's no threat - definitely recommend them. Thank you!

The cost for the requested service was great value. The driver was polite, on time, and did…read moreeverything he could to ensure the service was perfect. I was also happy with his innovation given I had a dead vehicle parked in a small garage and he maneuvered it to get it out without ever being close to hitting a wall. Thank you!

Anytime you need to call tow truck, whatever you're going through is never enjoyable and usually…read moresome what stressful. So we called not having any idea what we would get. Joe showed up within the 30 minutes that he promised. He was very kind and very professional. Ended up making a friend. I would not be reluctant to refer him to any of my friends, or use him again.

Joe is so friendly and reliable. A total life saver when I was in a desperate bind. Thanks, Joe!read more

Hey just wanted to request fof yall at Metropro to review the monitored calls for one of your…read morecustomer agents named Rachel or Rashell. Rude and had a terrible attitude. Hung up on multiple occasions and refused to actually help the situation. Called around 12 am on the 31st of July. It's incredible unprofessional and he was beyond disrespectful. Please review because I don't understand why when I'm billed hourly the person hangs up so often before I can ask a question. Weird. Imagine you crash your car and you end up on the phone with this brotha. Worst case scenario imo. Kinda a liability. But shout out to Frank. He went out of his way to help us retrieve our vehicle. thanks frank!

Rochelle or whatever his name is very rude from the beginning of our phone call with him. Didn't…read moregive us the customer service we needed or required. I work in property management and I would not recommend him having to deal with him. He does not have the sympathy or any politeness when dealing with any customers. He is very rude and does not care about you or the business he works for. He yelled at us for not giving him the license plate or vin number immediately upon asking. Being in property management we always strive to wanting to make sure our customers are taken care of and this tow yard needs to do better. I don't care if he is the only one that wants to work night you need to find BETTER PERSONNEL FOR YOUR COMPANY OR IT WILL FAIL. MUHAMMAD WAS VERY RUDE FROM THE BEGINNING AS WELL WHEN WE ARRIVED HE DIDN'T WANNA GIVE US OUR PAPERWORK WHEN WE WERE TRYING TO LEAVE. I DO NOT RECOMMEND THIS COMPANY OR THIS PERSONNEL TO DEAL WITH ANY CUSTOMER AT ALL. HE SHOULD BE FIRED. OVERALL ID GIVE THIS COMPANY A NEGATIVE REVIEW.

my 12 battery died so couldn't start... these guys showed up in ten minutes jumped and had me on my…read moreway in 6 minutes smart polite fast efficient

My battery died recently and Irvine Subaru dispatched the gentlemen from Express Auto Aid. I was…read moreextremely pleased with the service do I went on to ask if they could help me with the battery of my husbands hobby car a 97 Mercedes S class that has been unused for a while and went dead. They were able to source it for me and gave me a reasonable quote and changed it out the next day. I will definitely be keeping this business on file in the future especially for my kids should they ever need roadside assistance in the SoCal area.