After posting a negative review, about my building and buying experiences at Amara Chase, Huntersville NC I received a follow-up response from Shea Homes SALES MANAGER Unfortunately, it did not provide any clarification or explanation regarding their decision to refuse working with us across all shea Homes communities. This is particularly concerning given that their sales representative explicitly confirmed--on multiple occasions and in the presence of our realtor--that we would be able to negotiate pricing and submit an offer. We relied on that information in good faith and proceeded accordingly, only to later be denied the opportunity altogether. The absence of any meaningful explanation or accountability raises serious concerns about the consistency and transparency of their process. Situations like this create unnecessary confusion for buyers and undermine trust. At a minimum, prospective buyers should expect clear, accurate, and consistent communication--especially when making significant financial decisions. I hope this feedback encourages a more transparent and professional approach moving forward. read more

Great neighbors, nice amenities, substandard construction, low level, dated interior finishes, overpriced for what you get.

I recently purchased a Shea Custom Home in NC. I quickly learned I had significant water build up within the boundary of my lot. This water build up sits upon a hill which declines directly to my home. Initially, I assumed considering the unfortunate situation, Shea would apologize and immediately fix it. I was wrong. I contacted Shea. I was told the contract states the water has to be 10 feet from the home in order to take action. That is the code. As a consumer, what a horrible position to be in. Please note, I spoke to John Shea ( owner ) at closing. He indicated it was the developers responsibility to ensure the lot drained correctly. Which is why I signed the contract at that time. Meaning, He doesn't have to fill in or regrade. He would ensure the water drained properly. I have worked with large and medium size custom home builders. I am stunned by this. To find the true quality and service a company provides judge them when you NEED them. When there is a problem. BTW, one which they created. That's the true measure of their trust, product, quality and support. I put my trust in John / Shea, his product and his word. I made a mistake in doing so. I purchased a Shea Custom Home. I now have a CUSTOM problem. A big problem. Please share this locally & nationally to help current and future home buyers be more educated on Shea Custom Home Builder. read more

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Drainage and grading issues. We have been going back and forth with Shea for 1.5 years. We even presented Shea with a Home inspection report detailing the deficiencies. They had no choice in correcting the structural defects outlined in the report but on the grading and drainage issues, they are not concerned. Shea sent the same landscaper back on several occasions to correct their substandard work to no avail. We have sent documentation of email correspondence, inspection reports, photographs and videos detailing the issues to no avail. Shea homes diverts and stall to get to a point where they feel it is no longer the builder's issues. These acts are very unprofessional. Stay far away from Shea homes because there's more to a house than just a pretty veneer. If you choose to build a home with them, please have your own home inspection done before you sign any closing documents. read more

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My exprience with Shea homes has been mediocre. The quality of their work is shoddy at best. The buyer will have to spend a great deal of time correcting all of their mistakes and poor workmanship. The sales and administartive staff are poorly trained. They delibreately lie. Once they have your money they just ignore you. read more

We built our home in 2013 with Shea. Our roof began to leak and three roofers have told us it is due to improper installation of the flashing. We built our home in Hollister in 2013. We had issues from the beginning with customer service but that is a whole other issue. Our house has two small extensions, one at the bay window and one over the kitchen. They both began to leak during Hurricane Florence. We contacted Shea and they said we were out of our two year warranty and that it was due to the storm intensity. We had little wind and a normal rain. Certainly nothing catastrophic. We then proceeded to contact roofing companies. Three roofing companies and one engineering company told us that the roof was installed improperly. The flashing was not installed correctly and that this was a builder issue. We took this back to Shea. They again basically told us too bad it was on us. We then reached out to our insurance to we if there was anything they could do. No. It is a builders issue because Shea installed our roof improperly, more so the company they used. Here we are weeks later with tarps up on our custom house and no solution. We had another storm 10-11-18 and the roof began leaking into the kitchen yet again. We contacted Shea once again. The representative Kimberly actually hung up on me. Hung the phone up on their customer. The customer service is horrendous at Shea Homes. I am appalled. If this was their child in a custom home that was leaking due to builder fault and the builder basically said too bad how would they feel? I am a Charlotte Fireman and worked very hard to get us into this home and we have a builder who could care less about the quality of their homes. We are extremely disappointed and will never recommend a Shea Home. At this point we will be contacting a lawyer. I don't even want to give one star but had no choice. read more

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We built a Shea Home in South Carolina and moved in mid 2019. If we had to do it all again, we would NOT use Shea. Their goal is to sell, sell, sell...with minimum detail to what the customer wants. There have been three (3) different building supervisors in our little community since it was developed (in 2017-ish). One former super told us specifically that Shea Charlotte has no sense of customer service, lack of quality and care for many of its employees, and we have personally seen the shoddy work in our home and others being built. The salesperson in our community doesn't care about anything but selling homes. They have no problem whatsoever building the same model next to each other, and such a lack of variety in exteriors and design. There are at least 10 homes available to be built in this neighborhood, and yet only about six are used! The models are the Bel Aire and the Alpine...and guess what? They are building those everywhere in the neighborhood! No variety or diversity in houses OR color schemes. So cookie-cutter; that is exactly what we didn't want. It is so obvious that The Design Center specifically caters to the millennial crowd; nothing traditional at all. We had to SETTLE for so many finishes, tile, lighting choices, etc.; at this price point, we should not have HAD to settle! Shea does not keep its promises; they do not have any integrity or business acumen. I would advise you to STAY away from the Enclave at Massey in Fort Mill, SC, and Shea Homes in general. read more

Poor customer service on Chat -- rude behavior. The representative took more than just a few minutes to respond once connected and appeared to not want to be bothered answering questions. Any time an exclamation is used in a response the recipient assumes either yelling or excitement. This time it was definitely not the later. Really bad first impression -- makes me wonder if the entire company works that way. read more

I grew up in a Shea home, so I've always loved Shea home as a builder. And it's also a faith that my first deal as a new Realtor is also with Shea Home! After much research, my client and I decided to go with Shea Home for her custom built home as it does have one of the best pricing around town and their quality and craftsmanship have been unchallenged for many years. I can be a life witness to this as my parents home still stand tall and proud after 20 years and still in mint condition;) We got to work with the most amazing team: Jessica, Sarah, and Scott! They're so on top of their game and full of knowledge.....this is the epitome of Do what you love and you'll never have to work a day in your life..I felt that vibes from these three 'stooges' (heheh)! It was all work, but it was always so much fun and so much positive energy working with them. They werent pushy or pressuring you into anything that you're uncomfortable with. As a new agent, I didn't know all my ins and outs, but they're always so willing to help and even dumb it down so I could learn a few things through out the process....thank you so much guys for making me feel like a valuable team player when you guys were clearly the expert in this area! Jessica, especially, was so o top of that game and all the various deadlines and updates....she kept the momentum going without us feeling that pressure to buy. I can't wait for more collaborations in the future as trust worthy partners and builders don't come easy nowadays! read more

We were told that Shea would not work with a real estate agent, so the 5star review by RE agent Consuelo is infuriating!!! We put down a $42K deposit. They drew up plans and got the permit, but didn't even break ground. We weren't even through the design center when we changed our mind because of some health concerns and them not being able to reduce steps into the ranch house plan. They kept our entire deposit, when the paperwork seemed to state the most we would forfeit was $20k. Still no small amount. Their reason: You qualified for the loan. If you didn't, we would only keep $20k vs $42k. Now I'm wondering if we got the shaft because we weren't represented & protected by a real estate agent!! Buyer beware!! read more

Won't follow through on promises of quality/construction. When less than standard finish is pointed out, they provide an answer of "that's the best to expect in this area" and "there is no other trades person we hire to do the job". They provide every excuse as to why their work is substandard and every excuse as to why it can't/shouldn't be fixed. They were also less than forthcoming when providing detail of products to be used in construction during our design phase. This led to several unwanted surprises. If given full detail upfront, different decisions would have been made. Lastly, they provide no remedies on erosion issues with the lot, despite promoting expertly engineered lots that will have no drainage/runoff issues. read more

In my professional experience as a real estate agent, I have had nothing but a true 5-star experience with Shea Homes - Charlotte. I have had several clients purchase a Shea Home, and their experiences from the very beginning stages of viewing the properties to writing the contract, through construction and closing have been smooth sailing. The on-site agent was knowledgable, friendly, and professional and the communication with everyone during the design center choices, construction meetings and walk-throughs were downright pleasant! One of the Shea brothers even met with my clients during their walk-through! That is truly hands-on and shows a concern for making sure things are done right. Fabulous builder from beginning to end! read more

I will never buy another Shea home again. I was very unhappy how rude a woman was over the phone in the Warranty department. She stated I will not receive any help on my house and also said I only paid for the house ....$$$$$$. So in her personal opinions I should not receive any warranty even then It was only several months after purchasing my house. When I signed the contracts, the realtors gave me the Warranty binder. According to their Shea homes Warranty and what I called for, it should of been covered. Even if the warranty expired, she shouldn't have been so rude and raised her voiced over the phone. It really made me feel bad on buying a house from Shea homes and treated like crap!!! read more