This is the kind of review I almost don't want to write because I don't want others to find out how…read moreawesome Laurel Oak is. But, alas, I cannot be that greedy. And this place deserves the praise! We'd previously taken our dog to one of the many other boarding facilities in this area and always been disappointed in the fact that (1) he wouldn't get any exercise because he's not the kind of dog to play with other dogs, he's the kind of dog who wants to walk with humans and (2) he'd always come home smelling HORRIBLE, even if the other boarding places had claimed to have bathed him. Then we found Laurel Oak, and we haven't looked back! We love that our pup gets two walks a day here, plus hours and hours of supervised play time. We love the Facebook posts showing that he's doing okay and "making friends". ;) And we love that when they say he is getting a bath, we can actually tell that he got a bath! This place is not really convenient to our home at all, but we keep going there again and again because we are so happy with the service and attention our dog gets. That alone is a testament to how great this place is.

I had an appointment to bring in my dog to be evaluated for a daycare spot, but before I brought…read moreher in, I spoke with the general manager on the phone to ask about the other Yelp review that stated they use electronic bark collars. She said they no longer use them after they had an incident regarding one, but they allow owners to bring their dogs in already wearing them. I asked about the wording of the waiver owners are required to sign, specifically asking if it had been revised so that it no longer required owners to legally consent to allowing the company to put bark collars on their dogs. She was evasive, stating she hadn't looked at the contract lately, wasn't sure if it had been revised, it was not going to be revised for the next few weeks at least, etc. I said, "Well, if you're not going to put bark collars on the dogs, then there is absolutely no reason why the company would need to keep that part in the contract, right?" She had no answer for that, other than saying "It's for owners who bring their dogs in with the bark collar already on, but we do not provide them." I said, "Well, how is it worded? Does it talk about the owner providing the bark collar, or does it require the owner to give consent for the company to put a bark collar on? Those are two very different things." She could not - or would not - answer that question. I asked her to get a copy of the contract, look at it, and read me the relevant part so we could just get clear on what the waiver actually stated. She said it was available online, but only after I signed up and signed in as a client and gave them all my information. I said, "You can't take 2 minutes to just read me the relevant part without making me go through all that?" She could not. She was busy; she had better things to do than provide minimal customer service on an important issue. Clearly, she had something to hide. My guess is that at this time the contract has not been revised and it still requires owners to legally consent to the company putting bark collars on their dogs. I'm not okay with that. I canceled my appointment. They didn't want my business enough to bother answering a simple yet important question, and I don't want to give my business to a company who requires owners to legally consent to authorizing the company to do what I view as torturing dogs, and tries to hide what they're doing. If you want humane, compassionate care for your furbaby with an above-board, honest and trustworthy company, look elsewhere. There are lots of better options.

Newport Pet Boarding & Daycare ROCKS!! I am so lucky to have found this most amazing husband and…read morewife team and family business to take care of my precious fur babies. I trust them implicitly with my 2 dogs. My dogs absolutely love them and their kids and all the other daycare dogs and boarders. They love to go in the morning and are so happy when I pick them up after work. Adam and Ashley are very observant of my dogs interactions with other dogs and the entire operation is very well managed. Very dependable, great communication, great people. I love the pictures they send out daily through the Paw Partner app. Lots of fun pictures showing all the personalities and very cute moments of the day. They use Paw Partner as their app for reservations, business, vaccination status, communications, etc. and it's pretty decent. Because I have 2 dogs, cost is a big deal for me. The daycare and boarding are priced right and they even do dog washes/grooming for a decent price as well. Plus I don't have to make a grooming appointment in advance for one of my days off as my dogs are already there!! I highly and 100% recommend this business. This review is long overdue. I've been using them now for almost 2 years and cannot imagine how I would manage my dogs to go to my job or go on vacation without them.

New owners. We loved Lake Wylie Pet Resort for grooming. We are unfortunately not returning after…read morean incident. A new policy is in place. They will not notify you of this new policy. A confirmation email was sent to book for grooming. We also received a reminder email less than 24 prior to appointment. We were then turned down at the door and they would not groom our dog due to the new policy. This is something we wish would have been known prior to the appointment or listed in the confirmation email on any changes made. I sent an email explaining our experience and never received a reply. We have been going to Pet Resort for years and it's sad for our small town.

Always sweet and helpful . Love Tracy. She's a truly caring lady. She understands the needs of each…read moredog and tries her best to accommodate.

Sarah has been taking care of Luna for the past few years and we follow her wherever she goes. She…read moreis seeing Luna at her new place and as always she cares for her as one of her own. 9/2023

Highly recommended!!!!! Friendly staff, great with my miniature schnauzer "Jax"! I have been coming…read morehere since Jax was a puppy and he will be 2 years old in November and have always left satisfied with my visit! Jax loves all of the staff, he acts like they are his family! The grooming Jax has received is top notch!! Very affordable! You will not be disappointed

I am so glad I found BarkN' Bath. Savannah is very knowledgeable and did an awesome job for my two…read moreshort legged pups (Oreo and Wafer) They felt as ease with the environment, it may have been the cats that gave them a good welcome.

Staff is very professional and knowledgeable about their products . The Groomers do a fantastic job…read morewith the dogs. Great store!

Don't know her name, but she's an older lady with medium long hair. I brought my dog in to get his…read morenails trimmed which I have done before and she rudely told me I had to make an appointment. So, a few days later I called to make an appointment and whoever I talked to on the phone said I didn't have to. People need to get their stories straight. Whoever the older woman is, she is very rude and she should be retrained on how to talk to customers.

We struggled to find a groomer for our dog. Shannon worked for the breeder so we drove down from…read moreFort Mill. She was patient with our dog, and took the time where other groomers gave up. They did an awesome job.

Always love the great job They do on my two schnauzers. I highly recommend them! They've been…read moregoing here for about a year and a half every 3 to 4 weeks. I wouldn't take them anywhere else!

Great boarding for my girls. Owners are super responsive and I always feel comfortable leaving my…read moregirls with them while out of town or on vacation.

I have used Four Paws for boarding and grooming. The facility is new and very clean. My dog was…read morehappy tired and clean when I picked her up. The owners are passionate about their work and caring for the animals. I will definitely use them again!