Very nice boutique of casual dress and shoes in Chagrin Falls. Hardwood floors and brick walls…read moremake this a warm and fun shop. Prices are on the higher side, but the styles are worth it. Look at everything.

Bought a sun damaged dress from display window without realizing how bad the damage was. Owner…read moreoffered absolutely no help and said it was discounted so nothing she would do for me. Maxi Dress has absolutely no value, cannot wear due to severe striping on front with back beautiful full rich color. So much for a small business standing behind their merchandise. Never again!

The cloths here are darling. They are nicer quality and there are two great dressing rooms where…read moreyou can get things on. I have walked in here a bunch of times but never bought anything. Then today, I saw a final sale White Lether jacket that was a great price and I had to get it. The not great part was the one young lady store worker who helped me. She was condescending when I said I didn't need a receipt, and said, "well this isn't the gap! The owner won't email you anything that's not the receipt." I was pretty startled by the interaction as I just wanted to get the jacket and get out of there. It quickly made the exciting experience of getting a cute item not so pleasurable. I loved the purchase, but a little hesitant about returning due to the poor customer service that was provided in such a short time exchange.

Haven is a cute little place in Chagrin Falls…read more The inside is very minimalistic. They have a small section of jewelry and scarves, and it doesn't take long to get through the store. Haven is sort of off the main drag from the rest of Chagrin Falls and the store is set back a little next to a bank (I believe). Its evident they've handpicked all their items to be displayed, and the owners have clearly crafted a vision for their store. When I visited, all the clothing in the store was very tiny. As a tall person, this made it difficult for me to find anything long enough. I get the fitted look, but fitted doesn't always work when you're tall. They did have some beautiful printed dresses but only had them in small sizes. Maybe I just caught them on a weird day... who knows. I hear they do personal styling, which some of my friends have done and been very happy with. While I couldn't leave with anything, its overall still a nice shop to come peruse some beautiful items.

I am obsessed with Base Boutique! Such a wonderful addition to Chagrin. A clean and friendly store,…read morewith amazing pieces for everyone. Allisa is the sweetest owner!!

From the owner: Base Boutique is a women's boutique featuring elevated, timeless apparel and accessories from…read morepremium brands. We also curate a "Wellness-Based" beauty and body care line featuring products made with natural and organic ingredients as well as a small "Faith-Based" apparel and accessory collection.

Cameron Kowall has responded to my review of Cuff's by posting a 1 star review of what he believes…read moreto be my company. I have done no business with him, ever, outside of buying a custom suit from his business that took 6+ months to make, didn't fit when I got it, and was the wrong fabric that they switched without asking me. His review is purely in retaliation. What a shameful and low-class thing for any business to do.

Small area, but beautiful clothing. Alterations can be…read moremade. Best clothing spot around.

Sanity is such a cute boutique with clothing, shoes, bags, blankets, and an adorable kids area. The…read moreworkers were super sweet and helpful and packaged up my purchase in a cute bag with bright tissue paper.

I love the service! Nothing but wonderful ladies helping you make a great selection!! Love Sanity…read moremore than any other shops in all of Chagrin Falls! The value of the clothes is top notch and the owner is so professional and kind! Support Sanity and their Staff cause they will truly support and help you with all your purchases!! Thanks Ladies for such a great Experience

I went to Chico's in Chagrin today; the sales clerk was helpful. Choices for petite clothing are…read morelimited this time of year, but I managed to do damage. Chico's has an excellent selection of casual/sport and beachy cargo pants and shorts. Regular zip and button. As good a selection as LL Bean now.

Chico's is very particular about their parking on the rear side of the store. They do not have…read moreclearly marked or posted signs, but the store staff did help themselves to marking my car to be towed and leaving poorly handwritten notes on my front and rear windows. Feedback to the staff and owner: If you don't want people parking behind your store, don't leave cardboard, garbage, and paper scraps on their cars. Instead try investing in real signs and clearly displaying them.

Blush Boutique has casual clothing for all ages teens to moms. Also many items for gifts. Check out…read moresale items. Everything is priced so you won't blow your budget. If you're looking for something different & cute you'll find it there. The staff & owner are very friendly.

Very disappointing customer service. They tried to tell me I couldn't use my store gift card…read morebecause it was issued 1.5 years ago. However, there's no expiration date on the gift card, and federal law clearly states a gift card cannot expire less than 5 years after the issue date unless the card clearly states an expiration policy. Not only did I have to explain my personal family emergencies over the past year that contributed to my inability to use the gift card, but the owner was incredibly rude about it. She huffed and puffed and made a scene. I was so uncomfortable and plan to never shop here again.

If I could give this store, zero stars, I would. The manager verbally attacked me on the phone,…read morecalling me "ridiculous" when I tried to return a dress that was ripped when I bought it. She was very nice when I was spending my money and was very helpful, but when I tried to return a $30 item, she was vicious and rude. For a manager of an establishment to insult a customer and question their integrity over a mere $30 item is unacceptable. Plus, I would expect a boutique store to stand behind their products, have high-quality merchandise, and be responsive to customers with reasonable complaints. A dress with a 2 inch rip is unwearable. Admittedly, it had been a month since I had shopped there, but I do not live in the area and had made a special trip to the store. Even if she had chosen not to refund the money, she did not need to attack my character and call me "ridiculous." That is no way to conduct business.