I have been a patient at Integrity for several years. I love the PA that I see…read more However, their website states that their patients will receive same day appointments and makes a lot of promises that are simply not true. You cannot even contact them on the same day in some cases. The main complaint that I have now is that the employees do not wear masks. This is at a time when Alabama is out of ICU beds and Covid cases are out of control. You must wear a mask to enter the building where the practice is located but once you enter their practice, no one is wearing masks. This makes me very uncomfortable. I will be looking for a new doctor.

I've been a patient at Integrity Medical for the last few years. I've never been a big fan but…read moresince I'm healthy I didn't want to go through the hassle of switching doctors. I'm the time I have been a patient at this practice, I've never seen a doctor, just Nurse practitioners. I called the practice on Tuesday with a flare up of a condition I have that can be serious if not treated. I left two messages on Tuesday explaining my issue and requesting an appointment. I received no call back Fast forward to my appointment today. I explained my visit was for the flare up that needed treatment, I was having an issue with dry mouth, needed refills and a referral. I was told it was too many issues and all they could handle was a 3 min exam and the refills I would need another appointment for the dry mouth concern and a referral. I'd probably be okay with that if visits were charged different fees depending on length of appointment but I paid a normal fee. Don't go here if you want care and concern or if you don't want to be just a number to them.

Dr. R has been fantastic and I have been seeing him for 20 years-rockstar! He is not only there for…read moremy physical needs but he is a great listener as well. I have always had a great experience with his office and waits are never long. 5 stars all day.

Dr Royster is an excellent Dr. I've been going to him for 30 yrs and he has never disappointed me.read more

I am planning a couple of trips overseas. I heard about Dr. Burrell from my pharmacy. She is a…read moretravel doctor located in Madison, AL. She met with me to discuss my itinerary and the shots required. My meeting with her was very informative and I am better prepared to navigate the different websites in order to prepare for overseas travel. Her practice is a Family Medicine practice with a side of travel MD. I highly recommend her. She is very knowledgeable and quite pleasant to speak with. If I didn't live so far away from her business, I would consider using her as my primary caregiver. Her office is taking new patients now. Give her a call.

After being a patient for about 11yrs. This Dr is going to drop me because I didn't pay a bill that…read morewas never sent to insurance back in 2015. Mind you I just learned about this in July 2017. I got in contact with the insurance company and they said, "It was past the 180 day claim so the Dr should just write it off." Nope she's not going to do that, she want's me to pay for her office's mistake on not getting it sent out. If there was a problem with the filing back in 2015 they should've contacted me then, not wait until 2017 to bring it up. My last phone call from them was a few weeks ago which is when they told me she was going to drop me as a patient. I didn't even know it hadn't gotten paid yet because I never got a bill from them. So she can drop me because she's loosing 3 patients because of this.

Ah, American Family Care, where great medical care from the Dr's and Nurses and local staff meets…read morebilling department chaos in a symphony of incompetence. If you're looking for a clinic that can treat you but excels in ignoring your secondary insurance requirements and botching even the simplest instructions directly given to them by the insurer, look no further. This is the place for you! It's honestly impressive how determined they are to not follow directions. I watched in awe as my secondary insurer, a living, breathing human being, literally spoke to them on the phone and explained exactly what was needed. Like, step-by-step, as if talking to a toddler with a billing system. Did that help? Of course not! Why let clear communication ruin a good disaster? Instead, American Family Care billing department decided to go rogue. They billed incorrectly (again), sent the wrong billing codes (bravo), and then didn't even provide the additional information requested by the secondary insurer. And don't worry, if you're hoping for updates or resolution, just sit back and wait forever. Their follow-up skills are so advanced, they've transcended the concept of time entirely. Emails? Vanished. Callbacks? Hilarious. Accountability? nah...But wait, it gets better. Ever try to email them? Or send a letter? You might as well attach your message to a balloon and hope it floats into the right office. Responses are rarer than a solar eclipse. Apparently, their inbox is a black hole where accountability goes to die. And their physical mail? Probably stacked under someone's lunch leftovers. If you enjoy endless phone calls, re-explaining the same thing fifteen times, and playing detective just to get your bills corrected for care you already paid for with the primary insurance congratulations! You've found your happy place. In short: great place if you want to feel like you're participating in a billing scavenger hunt with no prize at the end. But you will get treated. Avoid unless you're trying to test your patience and sanity or writing a thesis on bureaucratic failure. Primary insurer, no problem...Secondary-DISASTER-no clue what they're doing but it's not the right thing. All the work they put in for $35 far exceeds the return they would get. Amazing.

My son started having issues on Saturday morning w/nausea and diarrhea, no appetite and fatigued to…read morethe point that he can barely stand after eating at Jim & Nicks in Gardendale. We believe that pulled pork he ate was not good. Anyway, took him to AFC in Madison and the wait was unbelievable. I was told they only had one provider and wait time could be awhile. Not a problem! The problem is what happens next. He's seen by a doctor that test him for COVID and flu and it comes back negative. They draw blood and tell me I can get the results tomorrow. In the meantime, they start him on antibiotics worried that he may have have a stomach bug or food poisoning. He gets worse the next day and my wife is concerned takes him to another doctor. The other doctor is completely confused because he's like why they would give him these antibiotics knowing that he has diarrhea and that the antibiotics would only make it worse. He takes him off the antibiotics and he gets better almost instantaneous. Finally, about 30 minutes ago we get a call to tell us he's dehydrated from AFC. I worry that had we not kept went to another doctor and continued him on these unnecessary antibiotics that my son could be dead now. I'm taking him to get more labs done to ensure that they haven't done any permanent damage by giving him medicine that wasn't necessary and quite frankly dangerous. Really disappointed with this and truly this may be the worst medical experience I've ever had. More will follow with updates on his health after this. I'm really confused how a test that only takes a day to get back would be communicated to us three days later after the doctor said it should be back in the following day. Oh, and by the way, it was done the following day we called Labcorp and they gave us the results on the spot. I will not be returning!

I've had like three different doctors in the past year, and now they've moved to a new location…read more The girl I spoke with over the phone, her name started with an R is all I remember, was rude and was telling me how it was my fault that the doctor scheduled a meeting on the same day as my appointment. The scheduling was messed up several times, and no one knew exactly what my next appointment was supposed to be. It got changed about three times. They did, however refund my money after coming to an appointment and finding out that it was accidentally scheduled and that I'd wasted time going up there. The new doctor was nice enough, and I like the music they play while I wait, and the people behind the window that I spoke with in person were easy to get along with. That's about all I can say. I'm currently seeking a new doctor.

Husband was seen in February for sick office visit. His copay is 25.00 but they charged him 100.00…read more They said it was because he has a high deductible. He didn't have any services that were subject to his deductible. He was told that after his claim processed he could bring his EOB in and the would give him a refund. We received EOB first of April and he faxed to them and they said they only cut checks at certain times of the month. We call every week and they will not talk to us we leave message for Kee in business office but no call backs. If we do get to speak to her she says we haven't left messages and then says they haven't been paid! Not true we have the EOB THAT SAYS PAID ON 4/6! I guess they have a cash flow problem and apparently don't know how to run a business! It sounds also that the business office has no clue how to verify if claim was paid. We won't be back as Dr McAdams has left the practice. I guess she has had English too

I went in on July 18 to see Anna L for a physical, god knows…read moreshe couldn't wait to get out of there. So I told her and showed her what I was taking which was a narcotic for my back. I also told her I really need a doctor for a shot so I wouldn't have to take that med. my lord she couldn't wait to go to Dr bodla as usual something is wrong with that. My husband was so happy to know I would not be going back bc he said he is nothing but a jack ass

Dr. Bodla and his entire staff at Madison Primary Care are excellent. Very caring and helpful. Easy…read moreto get an appointment always. I usually see Kristy and she goes the extra step to help. Dr. Bodla is very professional. Both my husband and I are always pleased.

Long term patient with Dr. Webster and I never leave reviews, but I have to say this...I have never…read morefelt more comfortable and judgment free with a primary care EVER. Everybody at this office is friendly, and Dr. W has put up with me when no other doctor in my experience ever has. Sure, there is a long wait here sometimes....its a walk in clinic lol what do people expect. I had my monthly visit today, was out in under 2 hours, and this was on the longer wait side. It's not that bad. For quality care and a doctor with EMPATHY...I'll take it. Thanks to everybody at Horizon's for helping me struggle my way out of a major hole. I never could've done this without you all. Will ("Matt")

long term patient there... if Dr. Webster is not there for some reason, it sucks major rubber…read moredonkey hose ... Otherwise, if he's there, they are slow, but competent. Friendly, generally. High turnover, though, among staff ... does not bode well for the patients. Staff seems to have attention deficit. On a Monday morning, I made an appointment for an RX-refill visit via their Healow app (online). Tuesday morninng I got a cancellation of the appointment via text. So, Wednesday, I went there as a walk-in. Arriving about 2:20 PM. I finally saw somebody at 5:40 PM. Or, rather a person (not the doctor) came into the exam room and said "sorry for the wait". ... little comfort.... I left ... wonder if the prescripts will be transmitted...???

I used Dr. Judy P. Rawls as a General Practitioner for 20 years and I recently moved my business to…read moresomeone else. I am a professional, respectful, and low-maintenance patient. Today, I am a 48 year old female. I was recently blind-sided by perimenopause & I realized I should have left her practice many years ago. At least since I was 40, I've asked other CRNP's at Rawls' practice to conduct testing to determine how are my hormones. I am not in the medical field, but I know that there's *got* to be some kind of diagnostic testing to determine women's health. And since I was 40, I have been dismissed by the CRNP's and nurses at her practice with 'you have a period - you're fine' and an accompanying long blink and head shake. (Note: Just b/c a woman has a regular period doesn't mean she's not in perimenopause or menopause.) At some point, her office did start performing regular blood work to check my cholesterol and thyroid and, according to their tests, I was within the 'normal' range. After I shared this test data with my new GP, he just looked at it, shook his head, and said that he & I were "starting all over." The testing she performed over the years was inadequate. According to my new GP, there are a few different thyroid tests that can be conducted to determine someone's health. In my case, I'm looking at perimenopause and how to manage those symptoms. You can imagine my surprise when I woke up one day with acute symptoms when, all along, my then-GP (Rawls) had been telling me **for years** 'you have a period - you're fine.' Absolutely no other input from anyone in her office, no discussion, nothing. At least my GYN told me I was perimenopausal prior to this discovery but that was based solely on my age. Rawls performed little to no baseline testing on me to share with my GYN or me. Rawls' office has repeatedly dismissed my requests for testing of any sort for perimenopause for many years. I guess what baffles me the most about this is that Rawls' office is nothing but females. One would think that female care providers would advocate for their female patients. That was not my experience with Rawls' practice. It was the complete opposite. And, oddly enough, my new GP is a male who has expressed more interest and concern than anyone at Rawls' practice ever did. I recently gave him about 5 or 6 vials of blood (in one sitting) to conduct testing. I think for my annual testing in Rawls' office I gave 1 or 2 vials, once a year. And it's not that my insurance won't cover the testing. If that were the case then why can my new GP conduct testing but Rawls' office "couldn't?" I did ask Rawls' receptionist about more extensive testing and was instructed to reach out to the lab to find out if insurance would cover it. I reached out but no one ever replied to me. I did recently call and speak with the receptionist (Stacey) about this stuff. While Stacey was nice, she did try to gaslight me into thinking that, unless I ask for care and unless I'm displaying symptoms, then basically they it's not their fault if I don't get the care that I deserve. What Stacey (and everyone else at this practice) didn't and doesn't realize is that I've been asking for this for at least 8 years, now. And for 8 years they've been dismissing my requests. I didn't even bring this to Stacey's attention or the fact that their lab never reached back out to me because I didn't feel like arguing. I just wanted to try to glean whatever useful information I could from her before kicking this practice to the curb. The best piece of advice that Stacey gave me was to read the book "The New PeriMenopause" by Dr. Mary Claire Haver. That was the best piece of advice I ever received from this practice. I've had several other negative experiences at her office over the years. Once, I was terribly sick with salmonella poisoning and my daughter, who was maybe one year old at the time, had an ear infection. Both cases, at the same time. This was around 9 years ago. I had to get my elderly mother to drive both of us to Rawls' office. My daughter and I were seen by Jennifer, but Jennifer openly refused to care for my daughter by saying, "I don't care for babies." I did not have the energy to take my daughter to the pediatrician and I was hoping (and praying) that we could, both, be seen by someone at Rawls' office. Jennifer gave me medicine for salmonella poisoning but she refused to care for my daughter. Rawls' website (thefamilypracticeofmadison) advertises that her office sees babies to elderly - this was not my experience. I never took my daughter back to her practice, ever again. Another time, I saw Rawls herself after I'd been in a bad car accident. This was around 10 years ago. Luckily, I wasn't injured but the accident was a serious roll-over. I went to the emergency room and had x-rays done of my head & neck. (Continued but no more room here)

My wife and I are new to the area and after much research we selected Dr. Rawls as a candidate for…read morebeing our new family practitioner. Some background...I am a former US Army Green Beret, injured 30 years ago in a free fall parachute accident on active duty. I spent four months in the hospital, and ultimately got out with a medical retirement. I had some bad experiences in the VA system, and for the past 20 years have used private medicine for primary care. I take, among other things, a narcotic for pain from my accident. I had my thyroid removed in 2014 and suffer from PTSD, for which I take an anti depressant. Dr Rawls entered the examination room, and without many pleasantries proceeded to tell me she was not going to treat me for chronic pain with the "high dose narcotic" I was taking, but she would refer me to a pain management specialist. She questioned the dosage of thyroid meds I'm taking, and I told her I didn't have a thyroid any longer, it'd been removed about 2 years previously. Dr Rawls then asked when the last time I had blood work done and was my previous doctor okay with me taking such a "high dose". We had taken the time to have our medical records forwarded from our previous care providers, and I was honestly surprised because she said she had reviewed our records prior to coming into the room. I should tell you that in addition to having been a Special Forces soldier I am also an senior executive at a local company. My wife and I were both well dressed and happy to meet Dr Rawls after reading so many positive reviews. I had already decided we were making a mistake by coming to see Dr Rawls, when she started asking my wife about the medicine our previous doctor had prescribed for menopause, and I'd had enough of the inquisition. I know many people love and respect her, but obviously we made a poor impression on Dr Judy Rawls. I honestly feel like she was already convinced we were hard core drug addicts when she walked in the room. Nothing could be further from the truth. Maybe we just weren't meant to be her patients. I would like to give a shout out to nurse Kimberly, who was delightful and very friendly. It's only my goal to make everyone aware of what WE experienced. I'm hopeful no one else has the same experience with Dr Rawls as we did.

No reflection on the office staff or the overall practice that one of the doctors has told me the…read morestory about her father saying "some things are worse than death" while talking to me about the risks of the surgery I need at 2 different appointments (at the Huntsville office 2 years ago and again this month in Madison). I have a wonderful life and am looking forward to much more of it so I do not find the story relatable at all but the doctor has repeated it to me. She needs serious coaching about bedside manner with patients. I am not sure what she was trying to accomplish by retelling such a miserable story to a happy, content person but I do not wish the experience on other patients or other people she may cross paths with. Very inappropriate and of poor judgment.

My experience through this clinic is good. The nurses honestly make the place. Stephanie is my…read morepersonal favorite. She remembers me every time and when we talk she is so genuine. Loncar is my OB. She is straightforward and to the point. She listened to me postpartum and i was able to get the help i needed.