We've recently moved to Columbus, Ohio from New Jersey. And we rented a property via this company…read more It's been three months so far and we are very pleasant with our choice. There were some fixes needed during our stay. The management and maintenance team responded to our requests in a very timely manner. For example, There were two ceiling fans that makes weird squeaking noises in the house. After we reported the issue they immediately contacted the property owner and brought two brand new fans for installation. No hassle, no extra charge, no back and forth arguments. We are very glad that we chose this company instead of renting from a private landlord. I think they are very professional and have a high quality of customer service.

The landlord is very friendly, so I initially thought that he would be a great communicator,…read morethereby making the living situation pleasant. However, I feel quite betrayed. The house was advertised to be noise-proof but I can hear the neighbor's conversations. Not to mention the sounds of their dog walking around the house. It's not the neighbor's fault-- they are just living their lives. But wow, I have lived under at least 5 different housing management teams before and it has never been this bad. Maintenance requests do not get done until couple months later, and even if they come over to fix the said problem, I can't tell that it was properly fixed. I honestly can not WAIT until I can move out of this house. EDIT: Bijan (the landlord) and I had a conversation. We came to the consensus that there was quite a bit of miscommunication on both sides of the party. Bijan definitely cares about the tenants' well-being. Once a distinct & straight-forward maintenance system is placed, I have no problems with this management company.

I had to update my review because my experience was worse than previously described…read more I moved into a unit in Hilliard, Ohio in late August, 2015. Fact: There was a small black spot in our closet when we moved in that had become increasingly larger over time. Result: It was a slow leak from the bathroom. Maintenance opened the ceiling to reveal black mold. He "cut it off" and sprayed bleach on it. Peep the photo on yelp. Fact: Our upstairs toilet is (and has been) faulty. Result: Maintenance used a bread twisty tie to make a repair for one of the many service orders. We had to flush it 3-4 times each time we used it and It was eventually replaced 6 months later. Fact: We had bees (in addition to all the other bugs) and Panzera's maintenance used home defense spray. I questioned their methods, but they insisted the spray would work. Result: After our family friend (a PROFESSIONAL maintenance tech) took a look at the dozens of bees that were dying, he confirmed it was a live bee hive. I wrote "I still have bees" on next months rent check and they reluctantly sent a professional. Fact: Our furnace was unusually loud and rattled a lot. Heat wasn't thorough. We had to turn it WAY up to get moderate warmth. Result: It needed to be replaced, it was 30 years old. It took 12 hours for the repair and we weren't offered that timeframe upfront. I have a small child and had to unexpectedly remove her from the home due to the below freezing temperatures that day. AND...the HVAC rep stayed it died out because we had the heat too high. Fact: We had mushrooms, growing out of the carpet in April of 2016. Yes, mushrooms. Result: Maintenance "plucked them" and sprayed bleach on the spot. Maintenance touched the drywall around them and it was mushy. He confirmed there was a leak/moisture and adjusted the dirt outside in hopes that the water wouldn't come in so much! (Yes, smh...) Note: MUSHROOMS HAVE GROWN BACK IN THE SAME EXACT SPOT FEBRUARY 2017. Understandably, I was frustrated and contacted Panzera. They nonchalantly created work orders! I advised David Panzera about how unreal my experience has been and expressed a perceived lack of ownership because of reoccurring issues, poor maintenance decisions and no empathy, compassion or compensation. I don't think they care, at all. His reply was everything I expected. He said if I disagree, move out...with notice of course. (See photo in yelp) Good tenants shouldn't have to fight so flippin hard to get stuff done!

I would give zero stars if possible. I was using Edison Self Storage, which is owned by Panzera…read moreRealty. Without sending me an email, certified letter, or phone call, David Panera sold my belongings at auction. The Ohio Revised Code states that notice must be in the local paper for two weeks. This did not happen either. My attempts have been a waste of my time. BEWARE!

The saying goes......You get what you pay for! There's no…read moresuch thing as perfect. There's no such thing as someone's else's clean. Whether it's a hotel room, or your new apartment. Perfect is what you make it, as to clean is what you choose to put your own hands and elbows to do, making it your own standards. Our son is all moved in! And might I say we've gotten perfection, y'all as well as clean. His apartment is......Ahhmazzing! Upon moving in sink was stopped up and boiler was needing replaced as hot water wasn't working entirely hot. I add in these details not to complain but to show the urgency and care of this property management as to how they were on their toes and not relaxing to satisfy their tenant. A work order was put in that next day, and maintenance came instantaneously that day. The next day a brand new boiler was brought in and installed. We've got hot water, folks! Sink is fixed as well. I've lived ten years in an apartment and I've never had my maintenance request answered and fixed with such dedication and urgency. Where they do that at? VENICE PROPERTIES! Anna at Venice properties ensured that my son's apartment was more than habitable. Anna made sure that whatever issues may arise that he follow steps and assured our son, her tenant that they would be taken care of the first day upon arrival when meeting for the first time in person. And I will say that it's only been one and a half days and "High Honour" is what we've been shown and trust is what has been gained. No frills here. Just a property manager who lives up to her word since speaking with her 5 months ago, with a stupendous maintenance team. My son loves his new "digs" as does his parents. Let's not forget the welcome gifts which were a touch of even more awesomeness! Next up for 2027 two bedroom with Venice Properties One more thing....Everyone needs a property manager who's responsive, kind, and truly caring, and dedicated to improving others quality of living up under her as, Anna @ Venice Properties is. Again, I can't thank her enough. Thank You! Move in date August 15, 2026.

The saying goes...You get what you pay for! There's no such…read morething as perfect. There's no such thing as someone's else's clean. Whether it's a hotel room, or your new apartment. Perfect is what you make it, as to clean is what you choose to put your own hands and elbows to do, making it your own standards. Our son is all moved in! And might I say we've gotten perfection, y'all as well as clean. His apartment is......Ahhmazzing! Upon moving in sink was stopped up and boiler was needing replaced as hot water wasn't working entirely hot. I add in these details not to complain but to show the urgency and care of this property management as to how they were on their toes and not relaxing to satisfy their tenant. A work order was put in that next day, and maintenance came instantaneously that day. The next day a brand new boiler was brought in and installed. We've got hot water, folks! Sink is fixed as well. I've lived ten years in an apartment and I've never had my maintenance request answered and fixed with such dedication and urgency. Where they do that at? VENICE PROPERTIES! Anna at Venice properties ensured that my son's apartment was more than habitable. Anna made sure that whatever issues may arise that he follow steps and assured our son, her tenant that they would be taken care of the first day upon arrival when meeting for the first time in person. And I will say that it's only been one and a half days and "High Honour" is what we've been shown and trust is what has been gained. No frills here. Just a property manager who lives up to her word since speaking with her 5 months ago, with a stupendous maintenance team. My son loves his new "digs" as does his parents. Let's not forget the welcome gifts which were a touch of even more awesomeness! Next up for 2027 two bedroom with Venice Properties One more thing....Everyone needs a property manager who's responsive, kind, and truly caring, and dedicated to improving others quality of living up under her as, Anna @ Venice Properties is. Again, I can't thank her enough. Thank You! Move in date August 15, 2026.

Changing from two to one stars because this update finally occurred and everything was fixed. I…read morestill have a sour taste in my mouth because it took so long, but it *was* done, and it was done satisfactory. Also, other small maintenance requests are always fixed promptly, but this huge issue was just so slow and it seemed like they didn't care.

Terrible slum lords who prey on college students who do not live near and are unable to physically…read moretour the property. Broken mailboxes, nonexistent washer/dryer, mold in a/c unit. Also, the surrounding parking lot is a mess with cracked asphalt and the garbage containers are overfilled and disgusting.

The studio building I moved into was conveniently located, quiet, and clean. If there were ever any…read moreissues (non-emergency) maintenance had it fixed within 24-48 hours. I loved that there was on-site laundry at no cost. Sophie made the sublease process stress-free and was so kind and wonderful. Communication has much improved in the leasing department. -2 stars for the trouble that comes along with parking and the cost for a parking spot- it is absolutely OUTRAGEOUS and one of the most expensive in the area by hundreds of dollars. It's 1000x cheaper to pay for a street parking permit for an entire year.

Post on the Better Business Bureau - Hometeam Properties…read more(office located at 222 E. 11th Ave, 43201) does not respond to maintenance requests, sends repeated badgering broadcast email messages to their tenants, and unfairly withholds nearly half of the security deposit that is paid to them. Unfortunately, Yelp does nothing to get this message across. If you have a legitamate complaint, as we did about this company, post it to the BBB at https://www.bbb.org/us/oh/columbus/profile/property-management/marker-ht-cbus-mgmt-llc-0302-70143494/complaints Be sure to select 'Complaint' instead of 'Review', and answer 'No' to the first page of questions before providing your statement.

I'm so glad I took the advice of my friends, who had recently bought their first house with Joe's…read morehelp, and got in touch with him when I was looking to buy for the first time. He was able to point out areas of concern and questions that I didn't have the experience to anticipate, and he was always available and prompt with responses to my questions. His expertise removed a lot of anxiety for me. I hope he doesn't have to do this for another client, but I have to share this: When we found one really attractive house online and likely needed to rush to see it and put in an offer, he hobbled out to the showing on what turned out to be a broken ankle instead of moving the showing to a later date. It wasn't for nothing, at least -- I ended up buying that house. I appreciated Joe's patience and straightforwardness throughout the house-buying process. I'd recommend him to anyone buying a home in Columbus.

We flew in from out of state for one day to find a house. Joe showed us 21 houses in a that single…read moreday--a Saturday. He had taken the list we sent him of properties we liked and extrapolated it out into a more complete set. The home we eventually chose was one that he had found without our help. We had narrowed our options down to two homes, and asked Joe which was the better investment. Two years later, his advice has proven to be correct. I have recommended Joe to friends and family, and would choose him again for future real estate transactions.

I am an out-of-state owner of six rental properties in Columbus. I found Kevin Coffey (and his…read moreteam) online and chose them after meeting with Kevin and two of his competitors. After almost 3 months of management, I found Kevin (and his team) to be very honest, forthcoming, and hardworking. I feel very fortunate to have chosen them. I trust their ability to properly manage my less-than-perfect tenants and protect my properties. Please feel free to contact me if you wish to find out more about my experience with them.

I've had a really poor experience with my lease so far. Pests like roaches and wasps, little to no…read morecommunication from the team (including maintenance requests going unanswered and unacknowledged for weeks), previous work crews leaving garbage behind and dropping nails in my parking space, loud construction sessions that start at 10pm and keep me up through midnight, and sometimes having my water shut off on me with no warning are just some of the things I am spending money to experience from this team. I've been leasing this unit for about eight months now, and each month gets more frustrating and disappointing.​

My boyfriend and I rented with Columbus Realty source from July 2022 to June 2024. Our service…read morerequests were always promptly addressed and we had no issues with communication! We cleaned our place thoroughly after move out and got our entire security deposit back!

I've had a great experience with an employee named Brittany. She was very helpful and explained…read moreeverything thoroughly. I'll definitely do business there again.

I moved into a property under NorthSteppe Realty recently and have been extremely impressed by…read moretheir management and customer service, not to mention the aesthetically pleasing renovations in our unit (absolutely gorgeous!). The only reason this is not 5 stars is due to several issues upon move in- small maintenance issues such as AC unit not turning on, shower not being turned on in the wall, and back door not locking properly. I put in a maintenance request at 1:30am for these things, and it had already been addressed and given a work order by 5:30am! Maintenance was able to visit the property and work on all requests the day after sending the request in. They also reached out several times throughout the day to ensure everything was resolved and we were satisfied with the service. Overall, we have had amazing and professional service thus far with NS and are extremely happy and satisfied to be living in this unit. *Will update review as needed*

This is the worst leasing company you could possibly rent from in the Columbus Metropolitan area…read more The problems are constant, and the response level from management is absolutely the highest level of immature, asinine behavior. Unless you want to go through a whole year of Torment and absolutely no respect from your leasing company, then don't sign with North steppe. I've been hung up on when trying to get a response for gas, leaks, and constant maintenance problems. They've towed my truck when I pay for parking here and when I told them it was my truck they did nothing about it. Absolutely worst level of customer service you could possibly think of. Companies like this just make people's lives worse and I cannot wait to sign with somebody else, literally I'd rather have anyone else than Northe Steppe. Do you self a favor, find somewhere else.