This bank is where I opened my line of credit and I began banking with them at 15. It has been 8…read moreyears of me banking with them and I have never once had an issue until 2025. I use to praise this company, but they make mistakes and I do not like mistakes being made with my money. The first instance is when I had a check sent in to pay off a credit card in full. It was a couple grand and after 2 months of wondering why it hasn't been paid off yet and multiple calls to this bank with no avail we discover that who ever received the check decided to place it on my parents account as a large house payment. When confronted and asked how this could happen when our accounts are not tied they said they didn't know, but they did fix the issue and my card was paid off. Fast forward a few months later. I decide I am in the market for a new vehicle. I have an awesome credit score, have never missed an auto loan, and have a good steady income. This company comes back with the most insulting offer they could propose. I call and ask for my 10 day pay off and I am given my 1 day instead, which I do not question because I am not the bank and I am expecting them to give me the 10 day. When the check reaches them it is $26 short and after arguing with them on the phone I had to pay it to close the auto loan. I was basically called a liar and I do not appreciate that because you guys gave me the wrong information. I trusted you. Need to say I took a loan through a different bank and have closed all my accounts with this one. They are completely untrustworthy and will screw you over one way or another. Also, have a nice time trying to get into contact with anybody at this agency because it takes hours of endless phone calls to reach anyone, but when you take a visit inside they are not busy and are just vibing with each other instead of working on their customer service.

Kaelee from Compass credit union Fremont location, she made are loan experience the best I have…read moreever had she is on top of everything I never had to Play phone tag with her. when I would reach out to her, she always responded right away. Amazing customer service. I look forward to working with her in the future. Thanks Kaelee