We have signed up for service twice, our neighbors receive the service; however, Shelby's Pest Control REFUSES to come back to our house. The first time they blamed a new employee and falling through the cracks, and we should not of believed them. We paid a second time, with a manager (?) who promised we would be set up for services moving forward. Shelby's Pest Control failed to return or contact us. Either they completely suck at paperwork, tracking customers, or follow through OR the company has deliberately chosen not to come back based on discriminatory viewpoints. I DO NOT RECOMMEND. THERE ARE MULTIPLE PEST CONTROL COMPANIES IN CHICO, SOME ARE CHEAPER AND WILL PROVIDE BETTER SERVICE. read more

I like Shelby Pest Control. They do what they say they will do. They have integrity and I see the same guy month after month. That is a good sign!! If you are looking to get rid of ants, mice or all around bugs I suggest you give these guys a try. They have been around a long time, licensed and bonded. read more

Shelby's Pest Control - They have an ad in the local Glenn County Shopper. - Pest Control Near Me - Chico, California

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I hate having to leave a bad review but the service Shelby's provided for my flea infestation was very inadequate. The first time they sprayed did not kill the fleas and after I insisted they spray again a week later Jeremy mixed up a stronger solution. For $275 they would only come back once within 30 days and gave me no follow up care or information on the flea lifecycle which continued, so I used ChatGPT to instruct me on how to proceed which involved daily vacuuming and using flea traps which I purchased. The traps they gave me were for mice, not fleas. Finally, 2 months later, after the initial spraying, the fleas are finally gone. And during this time I had no animals in the house. The key to getting rid of them was all the vacuuming and traps that I did, with no help from Shelby's. I could've used an otc spray and saved the money. read more

Their drivers are completely idiotic. One of their dudes in a tiny little Nissan pick up think he lives in Europe or something, was driving in the complete opposite room way in the complete wrong direction and almost killed me this morning. I only avoided him because I took my day to the ditch on the right side of the road. My car has the scratches to prove it. I left Shelby's a voicemail this morning now I'm still waiting to see how they handle the situation. read more

When initially came out said would be $100 set up fee and $75 every other month and could cancel at any time. Second time we called few days before if tech so could call to let us know approximately when they would be here so we could unlock gates. He called 5 -10 priors luckily we were home and then told us it was gonna be $80 and was here for max 7 minutes when it should take atleast 15-20 minutes. He said now because he had to call us. I called to talk to manager girl that answer said yeah it's 5 dollars more to call ahead. When I talked to manager he said that's not true. I told him well we no longer need your service as well wrote a letter, the manager said ok but your wife signed a contract, I asked for a copy as she doesn't have it and she doesn't have the cognitive abilities to sign something like that. I still haven't received a copy of contract and they just sent outstanding balance. This place is a joke I wouldn't recommend to my enemy. read more

Request they call first.but they never do. 5 minutes $80. We have 6 mouse traps..they never check them. Rude unreliable.

Worst service ever.every time they come out it gets worse. They lie they don't follow directions they don't do half of what they are supposed to do and the prices have gone up. read more

Shelby's does the best job of any pest control I have ever used. I would highly recommend!

We have had great experiences with our technician. Recently we had a package left outside our building when we were closed. Dan called and took the package away from a homeless guy and put it in his truck. We are then able to meet with him later to retrieve the package. This is above and beyond the call of duty. Thank you so much!!! Karen B, Chico read more

Long term customer, just asking to have service when someone could be at the property to spray back yard and garage. Nope, couldn't accommodate that small request. Instead, spraying and leaving a bill during a torrential downpour of rain and atmospheric rivers that can be done apparently. Very dissatisfied. Called and canceled the service if you could call it service. read more

They used to be good, but lately the service sucks. Our agreement was that they would call before they come out to make sure we are there to let them inside our business. They stopped calling ahead, and so no service. But they still sent a bill for service. So they keep billing for service we didn't get. I call every time this happens, and they say "the manager will call you back", but nobody ever calls back. These guys don't care! Don't waste your time with Shelby. read more

We Love shelby pest control there professional & friendly the technicians that always respond quickly to your needs, great rates..highly recommended read more

Shelby's service was fine until they quit servicing my mothers home. In July 2019, 6 months after they quit coming, they sent a bill. I called 2 times before I spoke with "Joe" who apologized and said he would reverse charges. The bill was always paid on time and in full. 14 months later, Sept 2020, I received another bill, I called and was told a manager would call me back, they didn't, I assumed they read prior notes and cancelled invoice. Nope, October 2021 received another bill, I called again I was told a manager would call. They did not. December 3,2021 receive final notice they will turn over to collections. I called December 3,6, and 8. Never able to talk to manager. I was told they were busy and manager said charges would not be reversed. I feel this is horrible customer service and all the while they keep adding finance charges. I pay my bills but I do not pay for services I do not receive. Is this a scam?? read more

Sean is great. He calls back quickly and has come back late in the day to accommodate our schedule. He is very polite and gives good and honest advice. I appreciate having him as a resource and because of his service would recommend them to anyone. Thank you for everything you have done with us. read more

I think they are awesome. We had a severe roach problem due to a neighbor of ours and after the 1st initial visit, we rarely, if ever, saw another one. The technician was friendly, professional, always on time, accommodating, and tried to give us any and all discounts we qualified for...he never tried to upsell us. We had the bi-monthly plan I believe and some months he was so quiet and quick we didn't even know he had been there had we not seen his truck driving off. I would recommend this company over any name brand competitor any day....5 's always!! read more

I would NOT do business with this company. They have been out to my house twice to spray for ants and there are still ants. I called Monday morning to try to get someone out to spray again, twice on Tuesday and now again this morning and finally got a call back today. I scheduled an apt with them and told them no one would be home and to lock up when they left. He assured me everything would be taken care of. He called me an hour after the scheduled apt to let me know that he could not spray today because he forgot to have me sign a chemical disclosure. Beings I work out of town and will be home after they close, I have to wait yet another day to have my house sprayed. The people are not apologetic and are very rude. DO NOT CALL SHELBYS PEST CONTROL if you want prompt friendly service!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Don was very professional and did a lot of black widow spider web removal and spraying in hard to reach spots all around our home for our first service today. A huge black widow actually crawled out from a hiding spot and died right after he sprayed, one I tried to kill last hinight but they can move quickly. Also, Bill by phone yesterday was great and was polite and highly knowledgeable, a good listener, as compared to their major competitors I talked to the past few days to decide what company to go with. Cheryl at the office was kind and sociable when I just now called and put in a good word for Don. I like being able to write a 5 star perfect review for a major company like this because a lot of times the bigger companies dont go the extra mile or deeply care about their job like Don and everyone at Shelby Pest Control clearly does. You will feel safe and comfortable with this company like we do. read more

ZERO - 0 for Customer Service. I was happy with my pest service, the pests were gone and the service guy was fine... UNTIL I lost my job. After losing my job, the bill had gotten behind. I called to discuss my options and to let them know the reason for the delay and that I intended to pay soon. The receptionist, said she could help with my bill but when I read her my account number from my past due statement, she told me that they don't have accounts that end in C. She got my name, my address and continued to argue about a wrong account number. I read what the statement said again. She told me that I was being rude and that perhaps she would just "send it on to collections". I said that I could call the Better Business Bureau. I finally got her to find my account in the system and verify that it had not gone to collections, yet. I hung up. I called back. The same girl answered so I asked for her name.. Katie, and asked for a supervisor. The supervisor had a similar name and I do hope she was a different person. She seemed to understand and agreed that the rude behavior was uncalled for. She explained that the C meant that I had been cancelled. The other number in the account number that stumped the Rude Katie is the route number. She agreed that anyone helping with billing should know these variations on an account number and shouldn't argue with a customer on what they reading off a bill from the company. I told her that Katie should be fired or not speak to customers. I will take my business elsewhere. read more

LEft note saying they serviced my home which is impossible since gate is locked and dog in yard where bait station is. Called to re-schedule was met with pathetic, rude non-service. Fired. read more

I called them and told them to call me before they come over so I can let them in the house to spry. After 4 phone calls and them only treating the outside of my house for the same price I called again to cancel 6 months later I I was just hoping it would get better. Come to find out that I could have stopped service 4 months prier which of course thy didn't tell me. So in all I was with them for over a year and only got the inside of my house treated 4 times by a guy named Mike. The best part was when I called to cancel a lady named Kat could careless about what I had to say even though she just asked me why I wanted to cancel she just cut me off and said OK then while I was trying to explain why they had lost my business. Overall my experience with this company was very bad and will never recommend them to any one. read more

***Update*** Shelby's has mailed back our check with a note that says our account has returned to 0.00 owed. It's appreciated, though seemingly took too much effort to get this response. We used Shelby's Pest Control for the 3 1/2 years we lived in Chico. The servicing techs mostly did an acceptable job with the current tech being much more professional than the previous who would sometimes skip our backyard. Pest control is not something you want to think about, bills show up and you pay. To that, we were good paying customers. We left Chico the first part of June, 2015, and cancelled the service with not one but two phone calls. This is where our situation went awry. No one seemed to inform the tech who serviced our old home in July with the new owner living there. We then got the bill for the service via mail forward. I called and explained to which they claimed to show no notice of cancellation- frustrating! We have continued to get more bills and threats of credit reporting issues. Seems really classless given we were decent customers for as long as we lived there. During my most recent phone call I was treated as the accused and far from the loyal customer that I was for years. We decided to pay the 55.00 for the service to make this go away- not worth my time anymore. You have choices- choose another service. read more

I read all the reviews and I'd like to add another positive one. Jeff has worked at removing the rodent problem on my property without endangering us or our pets. He keeps me informed and meets with me as he checks the bait traps each month. Not an easy fix getting rid of pests but professional help makes a difference. He is polite and respectful. read more

I have been waiting for days for a supervisor to call me so I can cancel my service. The lady at the office tells me she can't help me with that and that I have to wait to talk to the manager to do so. I called Monday and tomorrow it's Friday and no call no nothing...the lady also refuses to give me the manager's number so I can leave him a message. I've called 3 times and she left him massages but still no call back. I want to cancel my service because I am not satisfied with the work. Apparently they only come once a month ( the day they drop the bill) and Not for very long. I have ants around the house and spiders and they don't even seem to clear the cobwebs. I have been having to purchase chemicals and treat it myself. The guys who services our house said to call him so we can schedule an indoor spraying but we never get our calls returned... it seems they're overwhelmed but why get accounts if you can't manage them. I honestly wouldn't recommend the service. When a manager doesn't return a customer's call in days-that action speaks for itself... read more

Not Happy with their service at all or should I say lack of service. I called before 5 pm yesterday and at 1:30 today still have not heard back from them. I tried calling the 800# and well as the local numbers and no one answered and it didn't even go to an answering service. Very poor business practice. Will be looking elsewhere. Do not recommend. read more

I've had Shelby's Pest Control for a long time (15+ years) in the two places I've lived and most of the time had GREAT service by a couple of the service techs. When I moved to Yuba City 5 years ago I talked my boyfriend in to leaving his pest control company and going with Shelby's and the service was good but not great. Then earlier this year our service tech/bug dude switched to a guy named Sean and he is EXCELLENT !!! VERY nice, informational, AND conquered all of the bug (black widow) & pest (rats in the shop) problems. Before him, I was feeling like it was time to go to a different pest control company but since getting Sean, I've totally changed my mind and he's renewed our faith in the bug companies !!! If ALL customer service employees were like him (great attitude & work ethnic), doing business with businesses would be a whole lot better !!! And NO I am NOT affiliated with him (Sean) in ANY way other than him being our bug guy. He's just a good dude and should get the credit he deserves !!! Thank you Sean and Shelby's !!! :) :) read more