First time here - looks newish, clean, with friendly staff. I flew in from Vancouver via Air Canada…read moreand left a few days later for Seattle via Alaska. No issues with baggage claim/ check-in, security checks, customs and border...no long lines, it was a breeze for me. Duty free shop had some cool items, nicely priced with helpful staff. Starbucks near gate 86 had some unique drinks. I had the barista make me something that was totally cool and not on the menu - I forgot what he called it :) Overall, great experience here...looking forward to coming back.

We take our beautiful airport for granted. Compared to a lot of airports, it's very clean,…read moreservices, check-ins and boardings are very efficient. I always think about it when I see the chaos in other airports. For its size, I think it's the best airport! :)

This review is specifically to complain about how Westjet LIES about its timeliness to skirt…read morecompensation rules. If a WJ flight is late or delayed, even by hours, it will continue to say online and at the airport "on time". Lying crooked jerks! This happened to us in Maui, 2230h flight out that did not leave past midnight. 2 hours late, yet everything online and in the airport says "on time". So anyone with kids, with diabetes, anyone who might need to plan in advance for 2h difference, too damn bad for you! Today, our flight is scheduled to leave at 1615, with boarding at 1535. It's now 1600, no plane at the gate, but still "on time". Screw you, WestJet! You sold out and now you suck and are an embarrassment to your legacy.

I booked my flight through Expedia and added baggage during check-in. It has now been 5 days since…read moremy trip, and I still have not received a baggage invoice. Trying to get a simple receipt has been incredibly frustrating. I was sent in circles through the website and chat support with no resolution. When I finally called, the automated system took several minutes to collect my flight details, name, date of birth, and rewards number -- only to have the live agent ask me to repeat all of the exact same information again. In total, I spent over 30 minutes trying to get a basic receipt. There is absolutely no reason a simple invoice should be this difficult to obtain. This is not a complex request -- it's a routine document that should be automatically available. The third-party system used for receipts (GuestLogix) was also extremely frustrating to deal with. Nothing worked as expected, and the overall experience felt disorganized and inefficient. This entire process has been unnecessarily stressful and time-consuming for something that should take seconds. WestJet seriously needs to improve how customers access receipts and how information is handled between automated systems and live agents.

it was just great also its Canadian and WHY IS IT 2 STARS there was a screen and you dont have to…read morebring electronics to watch stuff but you do have to bring electronics to play games

We arrived late for our check-in, staff informed us immediately we would not catch our flight. Took…read moreus to find someone who could help, quickly and politely rebooked us for a later flight and completed our check-in. We messed up and they fixed it. Big thanks to the Air Canada staff at Edmonton airport.

Went from Toronto, Ontario to Valemount , B.C. Long trip but worth it. An adventure of a life time.read more

Gayle and I returned to the Via Rail Edmonton station as part of our 4 day train trip from Toronto…read moreto Vancouver. The station remains in the middle of nowhere. We did walk over a mile from the station to find some wine to purchase and we did notice a family (who was also on the train) schlep down to the same street to find a McDonald's. Gayle and I were happy to get back on the train, relax, and wait for it to leave the station. That didn't occur until after bed time. I really like Edmonton, but this isn't the part of town to experience what it has to offer. Admiring its skyline from a distance was a small comfort.

Amazing staff, excellent service, great food, clean place, and Calm lounge to relax before your…read moreflight. Highly recommended

If I could score zero I would. If you have food allergies particularly Gluten and you want to eat…read moremore than brown old lettuce please don't waste your time. There are zero GF options. They offered me one chicken strip with no sides besides a piece of bread. Brutal and they don't care. I went to Chilis.

We had zero complaints about SkyShuttle…read more The on-line experience to book our $60 round trip for two from the airport to the Downtown Westin was easy as easy could be. Finding the airport kiosk to check in upon arrival was not hard. Maybe the signs could have been a little bigger and more prominent? The van was comfortable and the driver drove safely. We called to confirm our ride back to the airport, and that worked easily and quickly. Our hotel pickup was right on time and our ride back to the airport was fine. Nice job, SkyShuttle.

Airport shuttles are used by people experiencing their best and their worst; happy to have arrived…read moreand stressed at being late for a departure. It's not shocking to see reviews reflecting this. The best shuttle service can't make up for someone's poor planning or sincere misadventure; the laws of temporal physics still apply. I've regularly used the Edmonton SkyShuttle over the last six or seven years without incident. Sometimes I'm purchasing a ride at the last moment at the in-terminal location. They've got rides from the airport into the city late at night, when my budget fares deposit me at YEG. They have crazy-early pick-up times (with advanced reservation) of which I've made use too many times to count, my eyes barely open as we crunch over new snowfall back to YEG. The drivers have dealt gracefully with rude, angry, self-entitled passengers many times in my presence. No, they can't go faster. No, they can't drop you off at your special place, not even just this once. Yes, it costs money. I can recommend Edmonton SkyShuttle unreservedly. They're not too hard to reach, helpful with my questions and scheduling needs, and always deserving of a tip. Thank you all, drivers and office staff. See you in not too many weeks, again :-)

NO STAR!! Bad service with this freaking cab company!!…read moreI reserved a cab for 2:35 today!! Lady at the other end didn't know what the hell she was doing!! No cab showed up!! Call them back and told me there was no free book cab!! I asked to speak to manager they hang up in a couple times never taken this cab company again

Don't bother booking in advance through the app, even 1.5 hours like I did because they don't…read moreguarantee apparently. They don't notify the driver until 10-15 minutes and if the weather is bad then they don't have enough time to come. Well that's why people book in advance. My driver came 35 minutes late and when I called to Question their system I was met with the rudest dispatch/manager ever instead of being professional- belittling and condescending for just asking then hung up me (I was not yelling or anything) . Over 24 years of using them and this is how they treat people. I don't use Uber out of loyalty but if this is how they treat people it's no wonder others do. Perhaps complaints to the City will yield better results. Ridiculous

This company has gone down hill since it changed owners. I have had 3 bad experiences lately…read more Yesterday being the worst. I gave them my return flight info 3 times and they kept messaging for info. I paid for valet and our truck was way out somewhere, not ready to go and not warmed up. So we waited for them to bring it up to the building and they had our truck in 4X4 low! Their shuttle buses are set on 25 and don't go more than 25. We were in the building checking in and there was a shuttle outside with one person and he took off so, 6 of us waited at least 20 minutes. I am done booking here. I thought it was owned by West Jet but it is obvious that it is not! Worst service ever! I could keep going but will leave it here. I agree with others, pure laziness and no customer service!

Very frustrated with JetSet Valet. The past 3 times I've picked up my vehicle it has not been…read morewarmed up. It's currently 11:30pm and a temperature of -1 degrees. Wtf Jetset?! Why am I paying a premium for a service that is next to never fulfilled?! I send most of my clients to your parking lot. This is going to stop immediately if you don't shape up! After walking back in to ask why the vehicle wasn't warmed AGAIN!, I get told that it's not cold enough out yet... -1... How is -1 not cold enough?! You would have had to start the vehicle to move it to the main building... You also require the vehicles to have remote start now.... Why the heck are you too lazy to press 2 buttons and run the dang thing like you're supposed to?!! Pure laziness and huge lack of customer service. DO BETTER!!