This review is specifically to complain about how Westjet LIES about its timeliness to skirt compensation rules. If a WJ flight is late or delayed, even by hours, it will continue to say online and at the airport "on time". Lying crooked jerks! This happened to us in Maui, 2230h flight out that did not leave past midnight. 2 hours late, yet everything online and in the airport says "on time". So anyone with kids, with diabetes, anyone who might need to plan in advance for 2h difference, too damn bad for you! Today, our flight is scheduled to leave at 1615, with boarding at 1535. It's now 1600, no plane at the gate, but still "on time". Screw you, WestJet! You sold out and now you suck and are an embarrassment to your legacy. read more

WestJet - Nice, mini McD's coffee on flight comes with stickers - Airlines Near Me - Edmonton, Alberta

I booked my flight through Expedia and added baggage during check-in. It has now been 5 days since my trip, and I still have not received a baggage invoice. Trying to get a simple receipt has been incredibly frustrating. I was sent in circles through the website and chat support with no resolution. When I finally called, the automated system took several minutes to collect my flight details, name, date of birth, and rewards number -- only to have the live agent ask me to repeat all of the exact same information again. In total, I spent over 30 minutes trying to get a basic receipt. There is absolutely no reason a simple invoice should be this difficult to obtain. This is not a complex request -- it's a routine document that should be automatically available. The third-party system used for receipts (GuestLogix) was also extremely frustrating to deal with. Nothing worked as expected, and the overall experience felt disorganized and inefficient. This entire process has been unnecessarily stressful and time-consuming for something that should take seconds. WestJet seriously needs to improve how customers access receipts and how information is handled between automated systems and live agents. read more

WestJet - Call log currently - Airlines Near Me - Edmonton, Alberta

The worst!!! We had an extremely disappointing experience flying with WestJet, and I feel compelled to warn others. Our flight to Calgary was delayed for hours, only to be cancelled after all that waiting. We were rebooked the next day, but by then we had already lost a full day of our vacation, not to mention the cost of a prepaid car rental and hotel night that we couldn't use. There was no reasonable compensation or clear communication about what was happening. As if that wasn't enough, our return flight to Boston was another disaster. Despite arriving 2 hrs before boarding(which is not unreasonable at most airports), we were denied check-in because we supposedly weren't two hours early. We've never experienced anything like this with any other airline. The check-in staff were unhelpful, slow, and frankly rude. The line went by too slow, once we reached checkin 50 minutes before boarding, we were not checked in by the staff as it was considered too late. Several other passengers were in the same situation, clearly due to how inefficient the check-in process was. As a result, we had to pay out of pocket for new flights, hotel, and wasted even more time and money. Not to mention we were traveling with a little kid... WestJet's disorganization, poor communication, and unprofessional service made this one of the worst travel experiences we've ever had. I would definitely not recommend flying with them. read more

Another Canadian airline that I get to experience today, seems like it was an upper tier compare to Flair, still somehow has a food menu with alcoholic beverages, nothing gourmet so why bother, plus they gave you free soft drinks and snacks like cookies and pretzels, it is a short flight, do you really hungry that much, anyway the flight attendant was very nice and patience, somehow my flight had at least 2 non stop crying children with very loud tune, just continuously going, she came to the rescue, and calm them down with her tricks, by the time we take off, the crying had been stopped. I just love to listen to the announcement in both English and French, because you know it's Canada :) read more

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I've never had a flight that wasn't disappointing or delayed. I travel to and from BC-AB. I have not had a flight that wasn't delayed or cancelled. I almost missed a wedding after they canceled my flight and re booked me 3 days later. I ended up driving instead. Now I'm currently waiting for my flight from Cancun, Mexico to Edmonton, Alberta and it has been delayed 3 times if we get on the plane we will arrive home at 2am. My husband and I were also seated at opposite ends of the plane after booking it together. There is no option to change seats. Just insane. I will not be booking with them anymore enough is enough. read more

My wife flew to Puerto Vallarta Mexico in March. We paid for the whole package including flight insurance (DO NOT PURCHASE) On her return trip she was about to board & had been sick from something she ingested. After a discussion with the Mexican check-in clerk he said she could not board & would need a written note from a doctor. So my wife went back to her brother's (was picked up) and called WestJet the next day to reschedule. The customer service rep said she checked with her team & denied her claim even though she saw a doctor & has a written note to be able to board again. They denied her request for a new flight because she didn't have a written note from the airport boarding area denying her boarding. Flight insurance is a rip-off. We are now Air Canada customers & tell 10 people. read more

WestJet is doing everything possible to minimize customer contact by having long phone wait times, AI responder Juliet who cant answer the most basic concerns, no email option that works for inquiries and so on. Recommend that you don't book return flights but choose 2 separate one way flights so if you need to change or cancel there's less hassle and cost. read more

I may aThe s well write about this airline ( considering 1.I just flew with them and 2. I am under quarantine for the next two weeks. Here is what I love about them. The staff are amazing.. they definitely make you feel welcome on board. Since their inception, they have grown to becoming a serious contender in flights to international destinations ( I would not recommend it right now though ). The beverage service is pretty much right away when you reach cruising altitude. I had a decent seat on the way to L.A and managed to get a few zz's as well. Landing however .. well that was the roughest landing I ever had.. it was a loud thump.. people reacted too. My way back however, I was in a different seat ( and I am not paying 44 bucks US to change seats ).. last row. And wow can you really cram that last row in... it was the most uncomfortable seat I ever sat on ( even when I was in Yellowknife and flew on Buffalo Airways - the C46 in the flight deck ). There was no leg room, no reclining, and absolutely no place for your arms. Even though I am a fan of the airline , I feel the last row can be removed to make more leg room. The nice part was... they have great snacks ! And there's toilet paper n board .. hahaha. read more

Canceled our flight 2 days in a row. We were not notified until we were at the airport. Had to handle our luggage again. We are 76 years old and this was difficult. We also had to stay in a hotel which we hadn't planned for. read more

I remember my first flight on WestJet shortly after they started in 1996. They were having a deal in 1997 for return flights for $97, oh those were the days and don't I wish those prices could have lasted. Fast forward 20 years and been on countless WJ flights and it's our first choice if possible. When flying out of the Edmonton airport, they have been kind to move me to an earlier flight as there were still seats and I arrived early so that was great. They also have a perk for military and veterans to fly with up to 4 luggage for free and the staff working the WJ counter are knowledgeable about this policy. When travelling on my own, I don't mind checking in with 24 hours at home and then going to the kiosk to print off my luggage tag. Haven't really had any issues with flying WJ in and out of Edmonton and will continue to do so. read more

Was a good company until it was bought out in 2019. WestJet service has steadily declined and is now in the toilet. They have taken Draconian measures to even mask people who are medically exempt including infants. I for one will not fly them anymore which is sad because I used to fly them quite a bit . I have uploaded a picture of my service dog boarding WestJet. It's sad to think I may not be able to board because my dog might have to wear a mask. read more

WestJet - Muffin the Presa Canario service dog boarding WestJet. - Airlines Near Me - Edmonton, Alberta

I was on a trip home last week from vacation and unfortunately, no fault to Westjet I had my luggage lost in transfers because of La Guardia being pretty much shut down for 2 days... Westjet never left me in the dark. They set expectations and updated me as things progressed. I got my luggage back, a 100 dollar reimbursement and a $100 travel voucher. Companies like this should be judged based on how they handle the tough situations and in my opinion Westjet pulled through! I wasn't stressing and they helped me take my mind off of things when they went wrong. read more

All I can say is wow. Service was so cozy and pleasant. I truly felt taken care of as well as cherished. Thank u west jet for putting the customer first. Amazing! read more

WestJet - Me and my best travelling companion. - Airlines Near Me - Edmonton, Alberta

Westjet used to be a decent airline but now - unless you buy an even-more-expensive than the already expensive basic economy fare - they won't let you change your seat (without paying) even if there are empty seats. And if you arrive early with no luggage and try to get on an earlier flight, they won't let you, even if there are empty seats unless you pay another $105. The seats are empty. It doesn't cost them anything but they just want to bleed you. read more

Great thanks to Westjet for providing a demonstration of ways involved in air travel for a person with some form of paralysis. All done by employees who are volunteering their time. Very, very informative and helpful! read more

WestJet - The EAGLE 2 used to seat people who use wheelchairs. - Airlines Near Me - Edmonton, Alberta

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Flew Westjet to Varadero, Cuba and both legs of the journey were great. The initial flight from Edmonton was at 12:40 a.m. so it made for a very long day, but the flight crew were wonderful, as usual. Our flight back from Cuba was thoroughly enjoyable thanks to Kim (WS2613, Sept. 26/16) who provided giggles and laughs. The counter clerks at Cuba weren't the usual friendly faces, but Cuba has different rules and regulations, so it was to be expected. Westjet is now using aps for the online entertainment, no more screens, so be sure you download the ap before you board. And, as usual, they charge for internet services. read more

This airlines is absolutely the best. The prices are so reasonable the staff very pleasant one way flights to Vegas from Edmonton awesome. Luggage rules are reasonable. Believe me when I say I have been to many places and flown on many airlines this is the only way to fly from Edmonton to Vegas. No hassles no overbooking no problems. read more

Time and time again I am impressed by the customer service that I receive through westjet. During my recent trip to Vancouver with my fiancee, we were impressed yet again. Our customer service rep at the bagged in, was so friendly and accommodating, taking the time to answer our questions and help us through the process. This helped us with our flight back to edmonton, as she took the time to make things easier for us. I highly recommend westjet! Their customer service is one of the best I have experienced and I will keep coming back simply because of this. read more

Not happy wht WestJet door attendant don't think she's fully trained, her name is Lindsay working at gate 66 at 3:46 pm, there are 10 seats available but it would take time off her hands to register me in and get me home earlier, thanks! read more

I had an amazing service by WestJet when I flew from Toronto to Edmonton. I arrived at my gate only to see that the previous flight hadn't left yet. Our flight was delayed 1h15 mine but that was because of the weather. I also have food allergies and I went to the gate agent to tell them and they where super accommodating. They told me u could pre board and made in an announcement at the gate and in the plane. The plane was clean, I had a moderate amount of leg room and we where offered free drinks twice during the flight. None of which contained nut products. What also good is that each seat had universal power plug. And if you download the WestJet app you can connect to the wifi and watch movies in their map. read more

On Friday Aug. 24 we arrived at the Vancouver airport from a fishing trip earlier than expected. We tried to move to an earlier flight. We were told there would be a $105.00 charge per seat. Then the agent told us that because we bought our tickets on a seat sale he could not change our flights. It makes me wonder what kind of stupid policy a company has that nickles and dimes you but would rather fly a plane with empty seats and pass up on $420.00. read more

One bad apple can spoil the bunch! Arrived at WestJet counter last night to help my elderly father check in. Most staff were pleasant and lovely. However, a woman who's first name starts with "K," ends in "A", and rhymes with "Trista" was VERY RUDE to my Dad and I. So we weren't called up to your booth yet. My Dad was anxious. So we were in the wrong line. Does everyone know what they're doing in an airport? There's a NICE and RESPECTABLE way to deliver a message that maintains the clients dignity. You raised your voice at us like we were hooligans. After showing us the proper line to go to, my Dad thanked you. And what did you do? You IGNORED him. He had to say, "I said, THANK YOU". Honestly, I would be so ashamed if I were you. read more