This review is definitely for those not in state. I have had an account with HFCU since before…read more2000. Since then, the website has changed, times have changed (with fraud), branch locations have changed, just about everything has changed. But supposedly this one code word I set on the account way back when, has not changed and therefore I can not get any assistance. Literally, I was offered NO help on how to get my funds. So when I said to upper phone support, surely there is a way to get help other than flying to Texas, they just kept repeating to me (and you need to understand that they were fairly rude), "I have spoken to my manager and we can not help you without your code word". This morning supposedly, there was a meeting about additional fraud so I can not verify my account now (where yesterday I was able to get help through additional verification questions) without the code word I set back before 2000. In the end, I offered a story about what I did a few years back, which was go to a sister branch to get access to my funds out of state. So after repeating over and over that there had to be a way to access my funds and get assistance other than flying to Texas, they never said well then drive to a "shared branch", "here let me get your zip code and find a branch local to you!" Repeat, they never offered to correct my ignorance about DRIVING to a different brand bank. They just kept saying they can't help without my CODE! So now they know everything about me (full social, every address I have ever lived, mother's maiden, and of course this elusive code word!). This is the only company I have ever done business with that needed my full social plus other info and still I couldn't be helped. HFCU is behind the times. There are ways to verify people without giving your full social. This has been a ridiculous experience. Oh and when I said this is difficult on people when you change the rules (remember the meeting this morning!), they said they didn't change the rules. It was just another way for the lady on the phone to be rude. There was never a sorry, or here are all of the ways to access your money. Just repeating over and over, talking through me, and letting me know their management said they couldn't help me. I would guess that this is representative of other customer service issues and the poor rankings through yelp.

This is the place where our Lawyers are for our Law Suit against Philip 66 Flooding our/my Mama's…read moreproperty in, Sweeny, Texas. I'm very impressed with the hospitality and the thoroughness, politeness to our case and towards my 80+ year old Mama.

This is a community bank that still does business right. I've never had any problems with Plains…read moreState Bank and always appreciate their personable and efficient service.

Not a member of this bank but felt the need to share my experience. This morning I was driving to…read morework when my truck began to break down. I then pulled over into the parking lot adjacent to this bank to attempt to diagnose the problem with my vehicle. Not even 5 mins later I was met with what I assume to be the branch manager as was informed that I needed to leave immediately due to "this being a bank" despite him obviously noticing that I was in distress (hood and doors open, etc.) . I reluctantly obliged in order to avoid any further conflict l. But it is my opinion that this was unfair treatment. I purposely parked my vehicle in a spot where not only any bank traffic but traffic from any adjacent businesses could flow freely.

Accommodating and answers all questions..louvee and nick helped us all that are in my mind to get…read morethe issues done

Wood forest bank? I would never recommend it to no one they rip-off. According to my text,…read morehusband's account to pay off his overdraw fee. And. I had $200 in my new account. And they didn't tell me that there were going to pull it out. Pay my ex-husband Overdraw fee So my bank account is on $0.00 because they took it out without my permission. And they're saying a bunch of paper work with a bunch of bull cap I did not give a permission to take out money from my account. Please whatever you do. Do not open a bank account with them at all.

The staff here and 249 locations are all amazing and tend to what top notch customer service is!…read moreThe speedy and efficient service makes it worth going inside and seeing their smiling faces!!!

HFCU is the BEST Credit Union Period! The interest rates are great and the member service is…read moreperfect. Plus it's easy to get in and out! 10 out of 10!!

Listen to this... HOUSTON POLICE CREDIT UNION decided our…read moredeductible wasn't low enough, so they purchased additional insurance for us WITHOUT our permission or knowledge which cost $2044 and they ADDED that to our loan! They did not even tell us, we signed nothing. We ALREADY had insurance. They said there's nothing they can do to remove the insurance. They sent us a letter, the day we got the letter I adjusted our deductible and send them proof. They had already bought it, LAST YEAR before they even sent us a letter about it (3 weeks ago) THIS HAS TO BE ILLEGAL!!! So we're going to refinance it elsewhere (with the extra $2000 added onto our loan.) #houstonpolicecreditunion #PredatoryLending #houstontx #Houstonpolicecreditunionarethieves

​ I've been a member…read moreof Houston Police Credit Union for over 20 years. They've helped me and my family with several auto loans, always offering unbeatable rates and friendly, personal service. HPCU truly cares about their members, and I can't recommend them enough!

Previous reviews called it outdated, but whenever i went it looked good. Yes, newer banks have all…read morethe high tech and flat screens with LED lights everywhere, but this WoodForest has its own personality to it. The old bank vibe. Despite being in a neighborhood Walmart, the staff is knowledgeable and fast paced for its needy customers. Every business has its rush hour time, whenever I went I waited in line for a few minutes but as expected because you're going into a bank not a fast food place. I didn't have a horrible experience like previous reviews state. If you're in the neighborhood I recommend checking this Wood forest out.

Where do I start with Woodforest. They are the most outdated bank I have done business with. The…read moreonly way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.

The service I receive from State Farm has always been top notch. I must say all of the…read morerepresentatives have been extremely helpful but Jasmine and Adrianna have been professional and knowledgeable and always quick to reply and listen to my billing/insurance concerns. Excellent interactions between us always. I love great customer service! Those two ladies keep me renewing and faithful to State Farm. Great personalities, patience and follow through. Keep up the great work ladies! Mr. Pat your staff exemplifies what excellent customer service is all about. Caring about the customer enough to go the extra mile. Thanks again Jasmine and Adrianna!!!