I have been a loyal Jiffy Lube customer for over 15 years and have used at least five different…read moreJiffy Lube locations throughout Snohomish County. Between my personal vehicles and multiple businesses, I've brought well over two dozen vehicles through Jiffy Lube and have spent well over $20,000 over the years. This Monroe location just lost a long-time customer because of one employee: Andrew. I pulled into the bay expecting the same straightforward service I've received for years. Instead, Andrew looked at my truck for a few seconds and immediately quoted me $219 for an oil change. He never entered my VIN, never checked my service history, never verified the oil capacity, never asked me to open the driver's door, and never looked anything up. He simply threw out a number. That immediately felt wrong. I wondered if i new him as i felt he was treating me different and he didn't want me to be there. I backed out, parked, went to the official Jiffy Lube website, entered my VIN and license plate, and the website quoted me $94.99 for the same service. I drove back and showed Andrew the quote directly from Jiffy Lube's own website. His response? "The website is wrong." When I asked him to verify my vehicle in the computer or look up my history, he refused. When I asked if there was a manager available, he told me he was the highest-ranking employee there. When I asked why the website quoted $94.99 but he wanted $219, he claimed the website only included five quarts of oil. I then asked him a simple question: "How much would two additional quarts cost?" He said he didn't know. Think about that for a second. He claimed to know with absolute certainty that my bill should be $219, without looking in the system, yet he couldn't tell me the cost of two additional quarts of oil, then it dawned on me he has been here at least 3 years as this is the location that screwed up my aluminum plate underweight by taking it off with the power gun, they ruined one of the bolts and when I came back in I asked him to take it off manually, from now now , he remembered the color of my raptor and didn't want to deal with it. So he quotes so high that no person would continue. Instead of trying to resolve the issue or verify anything, he told me, "If you don't like it, go somewhere else." A few moments later he refused to service my vehicle and told me to leave, when i asked him to quote the job per Jiffy Lube policy but inputting my truck into the system, as it leavs record. He didn't want to leave any record. Well here were are. Play stupid games , win stupid prizes Andrew. There are about 10 more places like this , to make you popular in Monroe I've never been treated this way at any Jiffy Lube. If this is how Monroe treats customers who have spent tens of thousands of dollars with the company over the years, I can't imagine how they treat first-time customers or grandmas. Toyota corolla? Ok that will be a million dollars Mrs. Granny Jane. Whether this was incompetence, laziness, or simply terrible customer service, I don't know. What I do know is that I was quoted more than double the price shown on Jiffy Lube's own website, nobody would investigate the discrepancy, and I was ultimately refused service for asking reasonable questions. It is false advertisement when a site into which youi input your viechle with your vin, licence plate and they know and have all records in the system. if it would of been 1 or 2 more quartz i get it , charge me per quart, dont Price Gauge me. No wonder you site 90 % of the time empty with guys standing with sign that wave to bring traffic in. Why wait to be dead to get so desperate and when some people come in you Gauge them? I'll be filing a complaint with Jiffy Lube Corporate and taking my business elsewhere. Long-time customers deserve better than this.

I can change my own oil. And I know I'll get it done right. I stopped taking my car to the Monroe…read moreJiffy Lube. The inside is nice, but they don't do a good job. They have a rotating staff. They can't keep people. The competent ones left a long time ago. I'm not sure I'll get what I pay for, I'm not sure it won't leak out of the car. And it's expensive. I get that oil is expensive, I get that paying people is expensive. That's their fault. They voted for the high wages. I vote not to pay them.

Dirty coffee and soft drinks section…read more No soap in the ladies restroom. Rude, brusque employees. Overpriced allocated bourbon.

Clean, good selection and convenient for hop off / hop on when using 522. It's more expensive than…read moresome, but worth it for not feeling like you're going to be murdered in the parking lot.

Great gas station, price was at least 50 cents less than all the other gas stations that choose to…read moreprice gouge. The store was clean and the chicken was great.

On May 13, 2026, I bought regular gas @ $5.09/gallon. The AM/PM nearby was $5.87. Did I feel…read moreguilty? NO! The property was clean. The clerk was friendly and helpful. Cathcart Station is my new fuel depot. (I drive a truck with a drinking problem)

Reasonable prices on gas, several pumps available and covered location. Fuel station is operated by…read moretwo or more employees, small office usually is nearby with no other goods or services on sale. Worthwhile to go here if you are shopping at Costco. Can get busy during summer months and peak shopping hours. Need to scan membership card before payment card.

Lines were really short and getting gas was fast and easy…read more Talked to one of the attendants because the card reader seemed old. She said that all of them are old but that corporate won't update them yet.

Amazing service, knowledgeable and personable staff. I appreciated the courtesy and detailed…read moreservice, and enjoyed seeing people take pride in their work. Today was my first visit and I will definitely be back!!

I was recommend to Smiley's to get my oil changed. This was my first time here. The staff is…read moreawesome. They are incredibly personable, knowledgeable, and fast. Even though I don't live nearby, it's worth the drive. I highly recommend them.

I go here a bunch because they accept fleet gas cards. I see employees out keeping things clean…read morewhich is good. Their restroom facilities could use an expansion and update however. Two truckers in there in the morning can make the place unbearable to even open the door. The merchandise is plentiful and they have a pretty good food concession going. A large hot case and a short order grill. That might be why the men's restroom can be so unbearable at times.

Ok food, but a store that has anything, I mean ANYTHING, you would need on the road. I stopped to…read morecharge my EV. After a burger and 39 minutes, I was back on the road.

This is a nice addition to the old Kirkland Fred Meyer. Previously there were several different…read morerenditions of modestly successful restaurants on this property, including some country place with rodeo in the name. This filling station is an improvement, to my way of thinking. They have something like 6 lanes and 18 pumps to fill up under a covered canopy. One way in and one way out keeps the cars moving. If you shop at Kroger stores you can use your points for discounts on gas. I got a 50 cent per gallon discount last time I filled up, which probably means I spend way too much money on groceries. They have the normal convenience store items too, in outdoor covered racks. It's a good addition to the Fred Meyer property, much like the Costco gas setup a few miles away. As gas stations go, I'd have to say it's above average. It's close to the freeway ramps, which is convenient too. Get some gas, some snacks and get back in that nasty 405 traffic. As with Taco Bell, I give them money, and they give me gas.

Glad it is located close enough to where I live. I don't go to this station until this year. I'm…read moregoing there to get gas thanks to what is going on in Ukraine and to my mom for showing me how she got gas there.

Mostly giving this place a good review because it has the best bathroom I've seen for a gas station…read morehaha, the cashier was also very helpful and friendly

This gas station is in Mill Creek…read more Stopped in for gas. No car wash located here. There is a separate coffee stand. Just a couple parking spots.