I have gone to this gas station three times, and today was the third and last time. Each time that I have gone, there has always been an issue or bad service. One time I bought chips from this location and they were stale and expired. Another time the cashier came out from the store and accused me of leaving a car abandoned there. If it sounds crazy, I know. Today I went in with a gift card and he told me they do not accept shell gift cards. He said they don't accept Shell gift cards for the gas pump or for inside the store. They were not willing to accept my card. This place needs an overhaul or it needs to shut down. It carries the Shell name but it does not conduct business like a proper establishment. I will be reporting this location to their main corporate. read more

Shell - Gas Stations Near Me - West Covina, California

I was on my way to pick up my eldest daughter from school. My car gas gauge was at its last bar and it was blinking profusely LOL. I know I shouldn't be laughing. Anyway, I had to find a gas station quick. Funny, my instinct is usually on point, but this time around, it had me go round and round and around a corner or two before I found this Shell gas station LOL. It's located at the corner of Sunset Blvd and W Covina Parkway. Another funny, if I drove about one block further, I would have been on S Glendora Ave and there are a few other gas stations that had slightly better gas prices. Oh well, it's all good. I needed gas immediately and this Shell came to the rescue. Gas station was clean and well maintained. I normally don't spend too much time at a gas station. I pumped the gas, paid at the pump, and I was on my way. Thank you Shell for being here when I needed you most! read more

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I got a gift card from shell for my birthday. I went to get gas and the guy said I couldn't use it. What's the point of getting a gift card from the company if you can't even use it? Absolutely don't waste your money on buying one from the company. read more

Shell - Gas Stations Near Me - West Covina, California

I can see why this place has such a low rating. I asked if they had a restroom and they said no. My husband went in and came back with the key after buying something. That man could've just said I needed to buy something for the restroom key. If he doesn't want women to talk to him then maybe he shouldn't be here. I'd give them less than a star if possible read more

If I could give zero stars, I would this man said we had to buy something to use the restroom so we were gonna buy a lotto ticket. He started screaming at us saying no it has to be five dollars or more. You give me one dollar and then he started yelling. He kept our dollar we didn't get anything and he locked the door. He started recording us and we pulled over because we thought he was calling the cops on us and he said he was going to charge us $15 to park there. He was cursing at us in some weird language. He was the most rude person I have ever come into contact. read more

Visited this location to purchase tickets. The old man clerk wearing a polo shirt was absolutely rude. I would say he comes off as a racist as there were other customers who came in after me and presented a warm welcome. Not only was he condescending, but he also tried to steal my $2.00 worth of change. Absolute scumbag. This will be the last time I visit this gas station. read more

Terrible service technician is lazy as fuck and needs to get off his ass and get to work there was a lady sitting at the gas station for over an hour and when she tried to get him to help her acted like he couldn't hear her. There was no loud noises for him to act like he's working either not a single car in the bay he was just sitting on his ass watching YouTube probably how to do an oil change read more

Just go somewhere else... My cars radiator busted, and naturally i had to pull over to wait for my tow truck to pick up my car. As we all know-everything takes forever. WELL the older gentleman working here made it a point to harass me while i was waiting for my tow truck to come pick me up. He was so irritated that i was on his property...there's fluid leaking from my car in the EMPTY parking lot. EMPTY. Mind you, I'm waiting with my son and mother in the car and this guy has the nerve to threaten me with a tow...which at this point I'm even considering his guy because AAA is taking so long! WTH His intentions were not to help, he was not kind, he didn't care that i was stranded AND to top it off just moments before he came out I had actually made a purchase inside of the store!! The worst. read more

Shell - Empty lot - Gas Stations Near Me - West Covina, California

I need to remember this shit place. Lol that was the note I left for myself in this draft review. I have an appointment in West Covina, but I was super early. Like, 2 hours early due to a scheduling error done by their office staff. I figured I'd make the most of it and find somewhere to go where I can run errands or maybe get in some early Christmas shopping. So I pull into this shell station to park and pull up Nearby places on yelp. I was about ready to leave when there's a knock on my window. The cashier dude is standing there. I roll down my window and say, yes?? He asks if I need help. I said no thanks. So he said, you gotta leave then. You can't just park here. It's already been over 10 minutes. What the actual f$&@!! Mind you, the place was empty. No cars lined up waiting for me to get out of the way. I wasn't blocking anything or bothering anyone. So, I point to my phone and say I'm just mapping out where I'm going. And he told me that I couldn't do that here and he tried to shoo me away. I looked at him w utter disbelief. Then I slowly rolled up my window. And finished what I was doing. Like, I literally left 2 minutes later. The time he spent to come over to chastise me, I could've been gone by then. And I wouldn't have felt the need to rate them at all. Their gas is almost $5/gallon. He should be happy to have someone on the premises to let passers by know they're still open for business. Cuz I gotta tell you... no one is beating down his door to shop or fill up their gas tank. read more

I went to get an oil change today and the beautiful Family worked so greatly as a team and serviced my xDrive suv in the most professional manner. 10 stars for being great! I will return. read more

Short dude with slick back hair working refused service because I was "play games," called me an asshole, told me to learn math and proceeded to belittle me because I asked for the wrong amount. Hope he finds some help. read more

The people in the day time are okay but the rude asshole at night time is not, please avoid him at all cost and don't bring 100 dollar bills at night since they won't accept it.(only when the Hispanic guy is there) overall I'm just going to switch to chevron not worth the drama nor dealing with the rudeness of the employees read more

I really don't like gas stations. But I need it since I have a gas car. So I come to this station a lot since its enroute to my house. So I like that its really got big turn in openings so that I don't get on the lanes. There are some stations that have tiny little openings that expect you to turn in nicely. But it just doesn't happen. This place is nice, no gum or towels all over the floor. So its a plus. Gas prices really suck right now. Don't know who to blame. :( read more

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Fucking bait and switch at the place. There is a tiny sign with different prices hidden between the bushes for "credit" pricing. 20 cents different. Fucking scammers read more

Shell - Prices before pumping.. - Gas Stations Near Me - West Covina, California

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Went in last week on my way back home to buy a Dutch wrap. This guy right here was the cashier that night and of course he asked for my ID. He looked at it and then proceeded to taking my money( I was going to pay cash) it was 2 dollars with some cents so I ran out really quick to grab them from my car. When I came back in the employee asked my to pull my mask down and then proceeded to say he couldn't sell me the wrap because I "LOOKED BIGGER" on my ID. I was obviously very offended by his stupid ass comment as I am aware I have lost some fucking weight. I even tried to show him my debit card as proof that it was me on the ID but still refused to sell me it. he was overall so rude AF. DONT GO HERE UNLESS YOU WANT TO GET BODY SHAMED BY THIS PIECE OF SHIT OF AN EMPLOYEE. read more

Shell - Gas Stations Near Me - West Covina, California

This place charged my card 4 times !!!! And when I came to talk to the man and show my bank statement the man kept telling me I got gas that same day I only have my bmw!!!! I'm calling my bank to let them know read more

One of my tires had low pressure and I wanted to fill it up with air. However, I had an important phone call. An old man in a shell polo shirt was condescending and talked down to me even though I motioned to him several times that I was on the phone and had to take this important call. Mind you, I drive a 2018 Porsche SUV with a sticker in the back of a specific military branch that I serve. He still repeated himself over and over again like I'm taking up a parking spot designated for his business, yet there were no other cars parked there. He interrupted my call, even though I motioned I acknowledged him, to the point the person I was calling put me on hold. Even though the gas is cheaper I didn't wanna put up with such attitude. I ended up going to the shell in Monterey park with way better service. read more

This place is not ideal to pump gas, their customer service and their pumps are not so great or efficient. I come to this gas station time to time, either the gas pumps are out or the employee rushing by to go home and tries to hurry with you. read more

In terms of service, this Shell location is the worst. In terms of price, this place is okay. The last time I came was probably 6-8 months ago. I decided to pay in cash so I had to walk into the store to pay. But the door was locked and no one was inside. A minute later, a guy came and unlocked the door and went to the cash register so I can pay for gas. After paying, I went back to my car and started to dispense gas until I realized my rewards was not reflected correctly or it was applied to the credit price instead of cash price. As I was staring at the sign, the guy comes out of the store with a stepping ladder and proceeded to change the numbers on the sign. That was not fair. When the gas dispenser stopped, it didn't reach all the way to the amount I paid and the machine said to go inside for change. So I went inside for my 69 cent change, and the guy grudgingly handed over the change with the dirtiest and ugliest coins that I did not even want to put in my wallet. That was the last time I came to this Shell location. read more

I have been putting Shell gas in my car for a few years. My car takes diesel. This location had the best price at the moment. I always use the Brea Canyon Rd location in DB. The attendant at this location corner of Sunset & West Covina Pkwy is beyond rude . I rather pay 30 cents more at my home location than go to this place again. I walk in with cash to use my T-Mobile Tuesday discount & my Shell rewards. There was a line. I notice the attendant didn't greet his customers. Seemed annoyed. Had a tone when he spoke. When I approached , I said hi, he didn't respond. I told him my pump & amount. Had my rewards card ready to swipe. He says anything else. I said no, just gas. As , I'm waiting for him to ask if I had rewards he had completed transaction. He was fast, I'll give him that. I said, I have my rewards. All Shell's I've ever walked in always ask if you have a rewards card. First place for me , that doesn't. :/ He looks at me with the most annoyed, frustrated look , rolled his eyes & with a tone says " That's why I asked you , anything else". ? I respond, yes you did but , I wasn't buying anything else. What you should have asked was if I had a rewards card, like everyone else does at Shell. I'm I wrong??? This idiot guy was out of line. He says " great I have to cancel the transaction & do it over" I said please, do I'll wait. He rolls his eyes again. Behind me was a young guy in military fatigues, Army. He tells him," Hey bro, your being rude & very disrespectful. You owe this lady an apology. Just do your job, Give her what she paid for ". I was so embarrassed. SMH... He didn't respond, said nothing. He finished my transaction , gave me my discount & went on my way. Not, before thanking the guy who schooled him on how to treat a person.Be kind. Do your job. You don't have to be a jerk. Common Courtesy goes a long way. Needless to say I will NOT be going into this location again. They need major retraining. I should have read the reviews prior to going. My mistake. They would get a half star if they had it. I gave the one because diesel was $5.99 at this location and most locations including mine was $6.29 & higher. Proceed with caution, employees here are not the nicest people. read more

So it's a fact that gas stations charge for air. If they're cool you can get the air wo getting gas. Bit not here. No. These guys need your dollar. It's that important to their bottom line. They will starve without it. Their pensions will disappear wo that dollar. It's air. It's everywhere except in my tire apparently. I dont quite see why they couldn't hook it up but I don't own a gas station so maybe it's that important. I'm that salty over it read more

Don't waste your time here if you plan on using a credit or debit card. The pumps almost never work when using a card.

The only reason I go inside the gas station is when my debit card doesn't read. So I went inside to punch in my rewards and to put $25 dollars for gas. The cashier William, was being rude because the pin pad wasn't working. He then starts being rude so then I had to leave and figure it out on my own, checking which gas pump works. When I finally figured it out, I was pumping gas he locked the store and came to approach me dogging me. If you're not happy where you work, work some else. ;) read more

True story. I went in and got gas from the cashier. Dropped $30 then filled up my car. Simple right? Well I came back in the store with my sister in case we wanted to get a snack. We came in the store for 5 mins looking but we didn't buy anything. Then the cashier who was middle aged, had a Bluetooth headset on, started scolding us about how we didn't buy anything. He even chased us outside scolding us. I kind of wanted to knock his teeth out. If any Shell representative could see this, please don't hire people like this. I've never seen such a rude cashier before that berates a customer because we didn't buy anything. read more

I recommend not coming to this place anymore, but because of what my girlfriend experienced. an older who works at the place was just staring at my girlfriend when she first walked in. when she was ready to pay he grabbed her hand and pulled her closer, as she was trying to pull away he kept trying to bring her closer, and was being was weird towards her. as a boyfriend i don't believe this is right AT ALL, and no other person should be experiencing these type of things. read more

This is the first time I've wanted to give a review to warn people in a long time. Aside from me getting gas here every other week, I've also gone in the Food Mart to buy water and snacks on occasion. After seeing the consistent negative reviews this gas station has received, I'm not surprised by the treatment I received just to heat up my food. I was literally in the Food Mart for no more than 5 mins. In that time frame the two employees or owners practically stared at me while I was waiting. When I finally waved to say hello, they asked what I was doing here. "I'm just waiting for my food to finish heating up." That's when one of them went off and asked if I asked for permission or bought anything (gas/food/drink). I explained that I've never had to ask for permission at any gas station big or small to use their microwave and mentioned that I have been at their gas station over a dozen times to either fill up or buy supplies when needed. They then told me, "get your food and leave, for customers only!" Did y'all not hear what I just said..."I've been at this station multiple times" LOL. If you guys want more customers, start by changing your attitudes and the way you approach the people that stop by your place. read more

Racist cashier/attendant. Started speaking Chinese, then Filipino to my fiancé. She's not any of those ethnicities. Really messed up. Morning of 05/06/16. Before 9am. read more

Horrible service, it was my first time using the fuel rewards and I thought that my linked card will automatically pay the gas by putting in my phone number. The guy gave me an attitude in which he sounded frustrated while I was doing the card transaction. If I can rate this station a negative star, I would have done it. read more

The attendant/cashier there Marcel was so helpful. Need more employees like him or if he's manager than perfect because the service here was wonderful. My boyfriend and I needed help and Marcel went out of his way to help us out. read more

They said it's under new management come on please simply put some thermal paper fo receipt. When you go inside the guy is always on the phone made me wait for 5 minutes for just my receipt bad service. read more

I'm pregnant and I was waiting in line at the court house early in the morning. The court house was not open yet and I was desperate to use the restroom. I went to walk to use the shell gas stations restroom, walk in, ask, and the man said there was no restroom.... Okay so he means to tell me that he doesn't pee all day..? How could you refuse a pregnant woman a bathroom??? So extremely rude. I was obviously pissed off and asked him where the nearest restroom was, about to literally pee my pants sadly, and he points me down all the way across the street from the mall where there's a panera bread. It was early so nothing else was open. I was so upset that he refused me a bathroom.. Like really? How do you pee all day? What a jerk. read more

One of the lower priced top tier gas stations on West Covina per gas buddy. Located right off a major intersection, well lit. One of the card readers was broken but otherwise decent enough. Gets the job done! read more

Needed to use the restroom. Key was at the counter and cashier was busy helping other customers, so not wanting to disturb him, I took it. Cashier goes ballistic and yells for me to return the keys, saying that it is for customers only. I have filled up numerous times here in the past. I would bought a bottle of water or even filled up my gas tank if he asked a bit more nicely, but because of the way he yelled at me, I don't think I will be a customer here ever again. Why bother hanging the key up front if you're so protective of it? I will no longer disturb you to use the restroom, but remember next time I need gas I will also just keep driving. My gas money will go to other stations in the area. You can keep your restroom key. read more

Entered my fuel rewards number and was accepted. Then asked for payment. Then asked for payment again. I put in the same payment method and was accepted the second time. When fueling realized my rewards was not reflected. So did it reset on me? Paid much more than I should read more