When our water heater started malfunctioning last week, we called Masterworks for service as we…read morehave several times in the past. We were very gratified by the work done by master plumber Rod Ellis; besides diagnosing and repairing our water heater, he gave us related information to educate and help us further. It's always a pleasure to work with the fine folks at Masterworks!

On 11/25/20 we woke up to discover our furnace needed to be repaired. I went to their location to…read moreget someone to come look at the furnace and replace/repair it ASAP. They said that they would dispatch their next available employee. About 20 minutes after leaving their location, they called me and said that there was nothing they could do because they were too busy and I was not a current customer. Apparently, having absolutely no heat in the middle of November in Colorado is not enough of an emergency for them to send someone. I guess the one thing to be thankful for this Thanksgiving is that, so far, the temperature has not dipped to too cold, yet. This is one of the reasons why I do not shop locally.

We had them come run a snake for a backed up toilet. They charged us $620.00. Five days later the…read moretoilet was back up again. I called to let them know, she said it would be a 49 dollar upfront call out fee and then the cost of the job. I asked her isn't there a warranty? she told me they don't usually warranty that because it can clog up do to anything . I think this is a terrible way to do business.

Showed up same day I called to do multiple repairs. Very professional and fast quality service…read more Highly recommend.

My pipes froze and Nigel was there that morning to help despite having many other jobs…read moresimultaneously. He and his team wrapped my pipes with foam and insulation. I have used A-1 Rooter since 2022, and have never been disappointed. Excellent, professional service. The A-1 Rooter team does not disappoint. I recommend A-1 Rooter highly.

Did not stand behind their work. Removed the toilet to fix a partial clog. Verbally guaranteed the…read morework. They did not replace the toilet properly resulting in leaking that required a second service call for which they charged full price. When I requested a more reasonable charge I was threatened with a lien against my property. I don't recommend them and we won't be return customers.

Busted boiler on a -20F night. Almost no one would answer, let alone come over…read more Phil diagnosed the problem over the phone (he was in Wyoming) and led me through the fix. Amazing experience. Fantastic guy.

24 hours after calling to fix a major leak (20 gal/hr) in a hot water line, Andres & his crew…read morereplaced the pipe (an 8' length) in an incredibly inaccessible location. They minimized cutting the drywall, Pergo tongue-and-groove flooring, and the floorboard itself. They did it so precisely I could nail and screw the cutout pieces back on without any modification or additional material. Just needed some spackling and re-painted the wall. Their charge was very reasonable. I highly recommend these guys for any job that is beyond a do-it-yourselfer.

Professional and excellent craftsmanship on the install of a new…read more water heater in tight quarters in the crawl space.

From the owner: I have been in the plumbing field for 50 years third generation plumber and my pride and expertise…read moreset me above others.