This was our first time boarding our dog so I don't have much to compare it to. I really liked…read morethat they have cameras that you can watch your dog. I also like that they are given 3 hours of playtime each day. Shortly after we dropped off Juneau we noticed someone had put her toy and slow feed bowl in her kennel. Then the next day we noticed there was no toy, bowl or cot. I had watched over a 24 hour period and nothing changed. I emailed and asked why this happened and I never received a response. She was being fed in a regular bowl, which she will eat too fast and choke. I also noticed a pee spot on the floor and was not sure if it was due to this or not. However, Juneau is just a puppy (fully potty trained) and used to going outside every couple hours, so I don't know if that was the issue or not. I never found out what happened.

This was my first time boarding my dog and I'm so glad that I decided to bring him here due to the…read morewonderful reviews. The girl on the phone was so nice and all of the workers that I interacted with were too. I knew that my pet was in great hands! I watched him occasionally through the webcam and it was so fun to watch him play. He loved the girls and he followed them around. I really liked the schedule and the amount of play time and walks that the dogs receive. Some boarding places may be cheaper, but this place is definitely worth the price and I wouldn't take my dog anywhere else. It was so cute to see my dog sitting on one of the girls lap during play time. He's very spoiled and it was so sweet that she let him sit there. He gets very anxious around new people and I was glad that he felt comfortable. I decided to place him in the boutique, which is meant for small dogs, but in the future I will probably put him in the Hills suite. There are always dogs in that suite and I don't want him to feel lonely at night. One night he was all alone in the boutique suite so I felt bad ): When we went to check him out they gave us a picture and a report card. This was so adorable!! I loved the picture so much. I was so happy with my experience and I will always bring my dog here for boarding. He misses his new friend Lulu!

Rex Pointe is a great place, they take great care of our boys. Our malamute loves the group play…read moreand all the space to run. They even board cats upstairs in their own cat area too!

They do a great job with my dog who gets aggressive with strangers. They are a very trusting place…read moreto board pets.

We had an unexpected need to find care for my son's cat earlier this month…read more I've had cats all my life but never used a kennel. This one - the Orion kennel club - was recommended by a discerning friend... The kennels are large; there's an entire wall that is a window so the cats can always see outside. There is a huge common area that the cats are able to run around in (one at a time) and toys and a cat tree to climb. Anyway, our Cat was very happy there and got lots of love. Without further ado, this photo should sum it up:

We boarded our 2 dogs, a Multipoo and Lhasa Apso, while on Spring Break. Upon picking them up we…read morewere told it would be a few extra minutes as they were still drying my Lhasa because she peed herself. What they didn't tell me was that she peed on her dog bed. They didn't attempt to clean that because it was still heavily soiled when I got home and unpacked their belongings!!! Not only disgusting but this tells me she wasn't let outside to relieve herself!! And she was still wet from their lame attempt from drying her. WTF??? Now for the Multipoo...going in she had ear infections. I provided medicated wipes and oral tablets for her. Her ears were clearly NEVER wiped and still had tablets in her medicine bottle!!!! WTF??? Both dogs smelled beyond 'normal' kennel care. I'm heartbroken over their neglect. I will NEVER trust them again with my fur babies and WILL tell everyone I know about our experience.

I have to say once again - this is a great veterinary hospital. I don't doubt that my dog Biscuit…read moreis in good hands here. There are about three rotating veterinarians here - despite this, it seems like all the veterinarians are well aware of Biscuit's issues/conditions and treat him with the utmost care. All recommendations seem well-intentioned and reasonable. I've been a little on edge in the past couple months with my boards around the corner. When I found a bump on Biscuit's leg, I went into panic mode. Rochester Veterinary Hospital was able to fit me in the next day. Dr. Totin did the necessary procedures promptly and reassured me with the potential differentials and the reasons/logic behind each. It really eased my mind and I really appreciated the fact that she took the time to explain everything to me. A GREAT place to take your pet!

The German veterinarian woman will kill your dog. She…read morekilled mine during Covid. She doesn't care she doesn't look at on them. Nobody gives any care or feeling, and they messed up the whole cremation and dog paw print. Because my dog was 150 pounds and half Rottweiler and not a cute dog they just let them lay their dying hemorrhaging out of both ends of his body for hours.

All of the staff here are wonderful. Online scheduling makes it easy to find a convenient…read moreappointment. I've read through other reviews out of curiosity - here are some of the comments that I can give my take on. Is the care here cheap? No! Is the care here thorough, trustworthy, and high quality? Yes! I do not mind the pricing at all given the care my pets receive. It is clean, they are thorough and knowledgeable, pricing is transparent and they ask consent while providing an estimate before doing anything. I'm not guilted if I refuse a service - just educated on the consequences/changes in outcomes/reasons for their recommendations, which is IMPORTANT, whether or not you are ready to hear it. Let's have more respect for our vets who want to do right by our pets, but can't do that on their own dime. Yes, even though Covid is over, you can still wait in the car with your pet. This has really been helpful for my dog who gets more and more anxious the longer he sits in the waiting room. They have options for non-medical visits for behavioral issues if your pet has more severe anxiety about vets. They do not allow e-collars at visits, which is a good idea (imo, not everyone uses them appropriately anyhow!). My dogs, admittedly, are not the easiest patients. I adopted both of them as adults, and they have their quirks. However, the dogs aren't afraid and the team gets the job done without issues and plenty of bribery. To clear up some other issues with other reviews - Are they available after hours, weekends, and holidays for emergencies? No! They are not an er vet clinic. Yes, they may not be able to fit you in immediately. But they do have first call, same day appointments which has worked out well in urgent situations - when they fill up, they fill up. Staff will call you if there is a cancellation and they understand the urgency of your need. I can't blame their team for needing some sort of work/life balance! I believe they offer care credit and other options if you can't immediately afford the care your animal needs. There is some sort of gift basket raffle every now and again to raise money for needy pets. Overall, I recommend this office for the thorough care my pets receive. Thank you to the team at APC!

Disappointing customer service. My puppy zeus (pitbull/ boxer) joined their puppy plan for shots…read more Whenever we came in for an appointment we weren't allowed to wait in the lobby, that was available for others. He was medicated , got muzzled, and a towel put over his head all for shots, he never showed signs of aggression when visiting. We obviously didn't go back and they still over charged me for services I didn't receive.

On Tuesday night in the middle of the worst night of our lives, we called Blue Pearl. We had called…read more6 other hospitals prior (because they were closer to us) in need of immediate care for our cat with FIP. The person on the phone heard about the symptoms our cat was having, and expressed to us that they were currently pretty slammed. She said "but you know what if you can get here we'll get him on supportive care right away". We jumped in the car immediately. We arrived and were immediately seen. Every member of the staff treated our boy like their own. They were so gentle, compassionate, and sensitive to the difficulty of the situation. Unfortunately at the end of the evening we had to euthanize our boy. The doctor was direct with us about whether he thought hospitalization would actually give our boy comfort or if it would just be prolonging his pain. And again after making that awful but necessary decision, every staff member was kind, gentle, and sensitive despite also being very busy with other important emergencies. From the very beginning we were comforted and taken care of by these veterinary professionals. It was still one of the hardest moments of our lives, but the staff made it as easy and comfortable as they possibly could have.

This place was very good with care for our fur baby the explained test and possible outcomes and I…read moreleft feeling informed and empowered. I would definitely recommend this location for your fur babies care.

Dropped off my dog for about a week. Came 1 day early from vacation and went to pick up my dog only…read moreto find that he wasn't there. They board the dogs at another location and of which you can't get your dog from. They have to transport the dog BACK to the facility before you can get your dog. The placed reaked as well, if they don't keep the dogs there I don't understand the reason for the bad smell.

Terrible experience,my dog was limping when I got her homeread more

We did the 3 week board and train with our puppy (Yorkshire terrier) and it was SO worth it. Walter…read morecame back potty trained amongst other learnings. The at home training videos are perfectly explained and Corey and Kate were so loving to our sweet pup :)

I can't recommend Kate and Corey at Dog's Eye View enough! They clearly have a deep love for dogs…read moreand a talent for understanding them. I would highly recommend their services to any dog owner.

Really nice people. They take pride in their work. They do a wonderful job on my Golden Retriever.read more

I wish I could give this place no stars and I am absolutely mortified as to what happened today. I…read morehave a small sweet pug who I regularly get groomed. I just relocated to the area and noticed instantly upon walking into the place it was not up to standard. Dirty yet still wreaked of over used bleach. To begin with no one had written down my appointment even though I called. She practically drug my pug in and continuously called her the wrong name. I was reluctant to leave her but it was the only place open and I wanted to give it a chance. The nightmare began when I picked her up. Oh lord. She was wet. The lady said its because my pug didn't let her blow dry her face. What? No kidding. But the whole dog was damp!! I walked her to the grass where she frantically ran around which is unusual behavior for my sweet calm pug who gets frequently groomed. I let her into the backseat of my car and headed home. She was whimpering in the back and when I looked she was bleeding everywhere I quickly made it home hugged her and stopped the bleeding. Her nails are splintered and you can see the red vein in most. She was still shedding like crazy and acting timid. My poor angel. I should've went back and demanded my money back or something but I couldn't in fear I might kill the lady. DO NOT BRING YOUR ANIMALS HERE. I posted pictures of some of the blood in my car Shes okay now. I may take her to the vet in the morning.

Our dog,Coal, gets so excited when we say, "do you want to go to see Dennis?" He definitely has…read more"the zoomies" when it comes to to going to Country Kennels. We are grateful to have Country Kennels as our "go to" for Coal. Always clean and friendly with a great yard for running. Thank you Dennis & Barb!

I noticed how warm and cozy the kennel was when I walked thru the door for the first time last…read morefall. I kenneled my mom's dog for 2 months last winter. When I picked her up, Dennis showed me pictures of the birthday party she attended while she was there. Another pet staying had a birthday and all the dogs celebrated together! Now I take my puppy there anytime I need to. She comes home tired and happy every time!