THE worst renting experience we've ever experienced. Management does absolutely nothing to uphold…read morerules. We were charged almost $500 after months of being moved out (mind you after calling the cops and months of sleepless nights due to neighbors screaming their heads off ALL NIGHT, they wouldn't let us break lease so we paid rent while not living there for over 2 months. They got free money and still wanted more) for "flea infestation" and wouldn't take ANY proof saying otherwise, we have vets saying our dog has never had fleas+is on a very strong flea, tick medication and we would notice FLEAS. Cops were also called MANY times on other tenants with absolutely no repercussions. This place will charge you up your ass for no reason. DO NOT recommend!! Wish I could give negative stars.

Best apartment living experience I've had yet! Moved from out of town and found this to be a very…read moresafe area to stay. Management and maintenance are very responsive and professional. Would definitely recommend to anyone looking for an A+ apartment living experience.

DO NOT MOVE IN HERE. I have lived here for a long time, more than 5 years. They keep raising the…read morerent even though they do not update or replace carpets unless you move all of your furniture out. I am paying almost double what I started out paying. The appliances are old. they will replace if you pay an extra $75. I have more than paid for new appliances over the years. They say they will clean your carpets, but the carpet cleaners do a horrible job. They will allow noisy neighbors to move in and do nothing about any noise even though they either have huge dogs running around or someone is screaming after lease rule of being quiet after 9:00 PM. I could go on and on. Basically they will eventually price you out of being able to afford it without improvements. The people in management get bonuses for raising rent and not negotiating. They are a disgrace.

When I first moved in almost 6 years ago this place was like a resort. Shortly after a new property…read moremanagement company took over and things slowly progressed downhill. Then there was a small upswing in year 2 with amenity additions, later to be limited and not properly maintained. The addition of a dog park was a huge waste of space, since most residents just have their dogs poop all over the yards. The dog park addition also blocked off a large field that residents would use to play and gather in. The newer gas bbq pits are caked with grime. I personally cleaned one and it took over 30 minutes to do so. Be aware of the cracked concrete stairs all over the complex and the missing facia & siding from many units. Most of the staff in the office are nice and will work with you but the main manager is not meant for that job, very impersonal. Rent is way too high for what the property offers. They also have astronomical annual increases. I also find it strange that other tenants with the same exact unit have significantly lower rent rates but the manager wants to increase mine by $40-$80 a year with no additions, upgrades, or even a courteous carpet cleaning. I'm super sad to see a place with such potential get ran into the ground. Also, if you are planning on moving in during the "Covid Crisis" be prepared to not be able to use any amenity without making an appointment during the normal 9a-5p business hours (when most people work). What a joke. One extra note: If you have kids, DO NOT MOVE HERE! The office constantly sends out memos restricting children from enjoying themselves or playing around the property. I highly recommend checking out other properties with fairer rates & rules before moving in or renewing your lease.

Meadowridge Apartments is a fairly new apartment complex. The apartments are clean, spacious, and…read morein a great school district. I looked at 5 other complexes as well. Nancy, the office manager is what made my decision to live in Meadowridge a no-brainer! She's genuinely nice and friendly and answered all of my questions patiently. I had a terrible experience with my last apartment, from maintenance to the awful employees. I've worked in guest service for over 20 years in fine dining. Nancy is a gem and thoroughly impressed me. Moving can be so stressful and she made the transition a breeze. The company is extremely lucky to have such an amazing and talented manager!! Thank you, Nancy!!

John the maintenance worker was very helpful and friendly when completing our work order!!read more

Everything right from the start went smoothly! The manager Jack is wonderful. He showed us the…read moreapartment and the complex we loved it did our paper work and was moving in 3 days later. It's been 6 months and my friend loves it. There are never or Atleast so far , arguments with neighbors. Everyone is very nice there. This is definetly a great new "tradition" added to our life!!

I'm a very critical person Don't give anyone or any thing a benefit of the doubt But if you need to…read morelive in an apt you have no choice but Traditions at mid Rivers Everyone in the whole organization great which in turn is reflective of the people in the community Maintenance Superb Example I just ask if they might caulk around my toilet yesterday and Kevin The head Maintenance Tech wound up almost caulking my entire place and painted too Beyond belief and we had some crazy snow recently and dumb me got stuck in the lot Jack works at the office has a title but don't even know it just know he is always there when you need something he actually came down with a shovel and helped me and a neighbor incredible

Do not rent here at this place. I just moved out recently and it has been over a month and they…read morewill not release my security deposit check. When you try to call they either dont answer the phone or they pick it up and hang up. The office is a joke. Word has it that kelli and keri are on meth and receive drugs from the tenants through the work out room there. Several tenants have stated that they purchased drugs from Kelli and Kerri at the laundry facility and gym room there on the property. The walls are thin and can hear conversations. The apartments are small for what they are wanting you to pay. They allow a maintenance worker who lives on the property drive two pickup trucks with no license plates on them. I will be sending a tip for the authorities to investigate why the two ladies are selling and distributing drugs to tenants. I went in one day and Kelli was shaking really bad like she was overdosed on drugs. Stay away from here do not rent from this place. It's not worth the money to live here. Not to mention the trash dumpsters are always overflowing. I am going to have to lawyer up as they will not send me my check after stating what the amount was to be refunded to me.

They are not felon friendly and their maintenance is not great and the dumpsters are always…read moreoverflowing and trash all over the ground

Promenade had been fantastic to work with. The neighborhood is awesome and they are extremely…read moreaccommodating. Any and all questions or concerns are addressed quickly by Angie, Pam, and staff. Highly recommend.

From the owner: Promenade at New Town's New Town location allows you to lead the lifestyle you have always…read moreenvisioned. With easy access to Hwy 370 and Elm, you are never far from all the shopping, dining, and entertainment nearby St. Louis has to offer. Escape to Marsala's Market or spend time exploring Boschertown Trail knowing unapparelled rest and relaxation is waiting for you at home. Our apartments in Saint Charles offer the perfect blend of form and function. The style we provide extends beyond the thoughtfully designed interiors, perfectly sized living areas, and modern fixtures of your new apartment home. Schedule a tour today!

DO NOT MOVE HERE!!! RACCOONS IN THE WALLS!!! ACTIVE DUMP!!!…read more We were excited to move in last year in 2025, all the negative reviews seemed to be from around Covid so we took the risk. BIG MISTAKE! We had raccoons, squirrels and cats in our walls and attic space for 6 months. Constant scurrying and hissing and fighting all day and night. We contacted maintenance in October and nothing was done until the end of February and it hasn't stopped. Our water heater exploded flooding the floor of our hallway and maintenance never properly addressed it, leaving us to just clean it up while barely getting it back to operating. They removed all the small dumpsters in each of the common areas in favor of one giant cargo bin for the entire complex that overflows with garbage at all times attracting more raccoons. Then posted passive aggressive notices on all units doors blaming tenants for the trash issues. All this and they raised rent $200 in one year for no reason and refused to work with anyone. When we went to the front office telling them we intended to move they got hostile and have now tried to trap us into staying. Brenton the boy working in the front even laughed at us when we told them of our intentions to leave. SO UNPROFESSIONAL. The front office acts like they genuinely HATE the tenants and the main male manager was even bad talking tenants in front of us.

These photos I've attached have also been sent in to the city/count public works and code…read moreenforcement folks, now that you've removed all the small dumpsters from the entire property and only have limited rollout cargo box sized dumpster, which many folks couldn't throw a full bag-o-trash high enough to land it inside them! The neighboring communities homeowners should be smelling our trash by now in the 90° temps we're into now.

Between the squirrel infestation--where a family of squirrels chewed a hole through the bedroom…read moredrywall, which took months to repair--and the poor quality of the HVAC system, I can't say I would recommend this place. It's currently 95 degrees outside, and despite purchasing a $600 window A/C unit, the temperature inside my apartment is still 84 degrees. Maintenance has told me there's nothing they can do until the HVAC system completely fails, which means no real repairs will be done in the meantime. I've never experienced issues like this at any of the other apartments I've rented. Overall, it's been a disappointing experience, and I'm definitely looking forward to the end of my lease

The the refuse to fix the ac it runs 24/7 and never keeps up let them tell it it's normalread more

My girlfriend and I moved into our town house on June 8th 2015. The apartment did not have washer…read morehot/cold working hookups, no silverware holder in my dishwasher,medicine cabinet in bathrooms shelves are all broken, both upstairs bedroom door handles weren't working,upstairs toilet was leaking, because of upstairs toilet leaking the "drywall patch" that was put in due to previous leaks has a 3 inch sag and about to fall,both fans in both bathrooms can't be turned on due to the 65+ decibel screeching noise they produce and I'm not exaggerating about the sound,the power from the town house to the AC wires are exposed,the staple guard for the carpet going downstairs is falling off sense we got in on the 8th, my refrigerator's bottom shelf is broken in half and can't support more than 3 cans of coke,the banisters paint is peeling. This has been a issue sense June 11th. The doors were fixed and the hot and cold were rigged up to work,not fixed. I am getting extensive bowl reconstruction surgery tomorrow June the 25th. They were supposed to address some problems today at 8 am. I am on heavy duty pain medicine and I stayed up all day waiting for them, no one showed up. But at 2:00 pm I saw them at my next door neighbors house fixing his fan in his bathroom. My next door neighbors front door is maybe 4 in a half feet away from mine. I don't want people in my house while I'm knocked out from medicine and on my back for a week... I needed them to do it today. I did not call the maintence guy for two different days he was supposed to come over because I was sick in bed. So today I called the office to talk to them. The manager of the leasing people picked up.she was giving me excuses about why it's still not done. That he would be here tomorrow. I asked if it was possible if she could just bring me my silverware holder for my dishwasher, she said she doesn't think they have any. And he would do it tomorrow. I then told her they needed to go buy one today and resolve this issue. She said he would be here tomorrow. So I then asked if you don't have it today how are you going to get it tomorrow, and that is when she wants to be a bitch. She said with all due respect its not a life and death emergency. I told her I haven't had it sense I moved in. I have seen this woman argue with a elderly man who obviously had some mental problems inside of the leasing office with my girlfriend and I and other renters. She has resting bitch face, as well as a couple of the other leasing agents. When I have gone up to the other leasing women and tell them my problems, I get there no care/your problem not mine/hassled/bitch attitude from them. It is ridiculous. My girlfriend has 3 children, I work on the railroad. I am never home, from 2-5 weeks at a time with 3-4 days at home. So she is taking care of the children by herself. We work extremely hard to give our children the best possible lives they can have. I do not need attitude from these women when the business they are working for rents my a townhouse and something is wrong, you need to get off your ass and fix it. I was never shown this townhouse. Never did a walk through before I signed the lease for this town house. I signed the lease and walked into this townhouse they way it was left/not completed or hurried so that they could. Get there paycheck and commission. I was lied too by the first leasing agent we talked to. We specifically asked her if there were a lot of young people in this complex, she stared us straight in the face and lied. The building we live in is like a college dorm, and almost every place I've gone in the complex is full of 18-25 year olds. My lease will be up next June, I will be leaving this place and not looking back. Kyle

I've had nothing but problems since moving in. They never answer the phone. I've had mail stolen…read morefrom me. There's been a mouse in my apartment since before I moved in. There's been a weird smell ever since I moved in, even though I have glade/bath and body works plugins in every room. They act like they care about these issues when I call then do absolutely nothing about it. I'm counting down the days until my lease is up. Half of the outlets don't even work, no locks on windows or balcony door. Even though I'm technically on the second floor, it's not that high to either window from the ground. Had to call for maintenance multiple times before they came out to fix the multiple things wrong I noticed when I first moved in.