Decided to try and give this store one more try even after previous poor service. I wanted to pop…read morein to select colours to go with 2 Benjamin Moore colours I had chosen from magazine and friend recommendation. I needed several gallons and a bit of guidance with best product for a big project for me. (Grey Owl and Chantilly Lace) 1. Still no in store shopping. 2. Useless person answering the knock. 3. Instant frustration at the lack of hospitality and service. 4. One word answers and no help or offer of grabbing any kind of samples. 5. Told the next person in line that appointments could be booked. So I asked if I could book one. Simply said no, none available. 6. I got so frustrated with the lack of assistance, etc that I just said forget it and called Sherwin Williams on Clair rd Guelph where I was welcomed, helped, guided and supplied with my gallons of paint within 15 mins of arrival. They even helped me carry my load to the car. They matched the basic colours I was wanting to start with as well. Thumbs down to Heers Decorating, you've had very poor service for a couple of years now and you're still not improving.

We recently moved to Guelph and began a main floor and kitchen renovation of our house. Our…read morepainting contractor recommended that we go to Heers to pick paint colours and finishes. We found Neil and his staff to be very helpful and knowledgeable. Using our samples of flooring, cabinetry and countertops, they led us through the process of selecting wall and trim colours in the finishes that would best work for our project. The results are stunning! We have returned many times to Heers since our initial visit as our renovation project continues. We are happy to have been directed to Heers and will continue to patronize them in the future.

Hi! I would like to express my appreciation for the above and beyond what is required help I…read morereceived from Wanda , the customer service cashier. She was so kind and helpful to me in regards to my inquiries about a product. What an outstanding quality of service she gave! She made my day! I hope the store owners appreciate her worth! Thank you Wanda! Danielle Poirier

A great Home Hardware location. The selection is not as large as some of the bigger stores, but the…read moreservice and knowledge of the staff is terrific: they have helped me in countless ways over the years and I can't recommend them enough.

Great staff at the counter. They get the job done quickly and my keys work every time.read more

BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.

I visited The Boardwalk area at long last. The last time I was in Waterloo, I was driving back home…read moreand noticed all these box stores. I knew that I had to drop by. My boyfriend is the ultimate shopper. He knew what was there, including Bulk Barn. As someone who grew up in the Beaches area of Toronto, I was hoping for a real boardwalk. Oh, well. I can't win 'em all! The first store that I parked in front of and visited was Solutions. The closest one to my home is in Richmond Hill. It's nice to frequent a different one. I was greeted promptly by a staff member. It was nice that he said hello. He didn't ask me what I was looking for, which was nice. I looked at all the sale-priced Sistema water bottles and salad containers that were in front of me. Wow! Lots of variety and colours. I love this brand, so I took my time sifting though​ everything. Since back-to-school sales have started, I was looking at shelves and racks. I may need to come back next month and see how some of these items will help me with my organizational projects at home. I ended up getting some 3M Command strips to hang some picture frames at home. I also got a hedgehog toothbrush holder, and penguin and polar bear hot and cold packs. Checking out was painless. I skipped getting a plastic bag. I simply carried my items to my car and got a fabric bag from my truck. I spent a good hour in this store. If you want to get a ton of storage ideas and solutions, it makes sense to stop by and check this store out. (162)

CANNOT say enough nice things about the Sales People here. Came in for one specific item and left…read morewith a superior item. Hats off to Charles who stepped up and always had time to take my call. Delivery guys were TWO HOURS early and well within the time window. Will definitely buy here again in the future.

Had daybed delivered today. Arms and hardware missing. Immediately contacted Leah Walker, my…read moresalesperson, who said she would call store and call me back. No call. Sent her a late afternoon email telling her I had called store on my own at least 3 times. Each time I was told that either the person I was talking to would talk to the manager and call me back. I received ZERO responses. Called twice more. First time I was told manager was in a meeting and they would have him call me back when out of meeting. I waited half-an-hour before calling back. This time nobody answered despite store not closing for another45 minutes. As a result of me updating Leah via email, she called me back immediately and told me she was going to call Seymour and, after speaking with him, would get back to me one way or the other. S.he was very apologetic. I am still waiting to hear from her. I read an earlier review which gave you a 10 of 10. To me, that is a joke. From me you get a zero out of 10. I gave up my whole afternoon and matters still remain unsolved. Never will I recommend your store to ANYONE nor shop there ever again! An overall poor display of behaviour!

Bought my first truck there Dodge Ram 1986 Great people Saturday mornings where always hopping…read more Had many a coffee speaking to your dad Good man he was

While you may find something similar for a FEW less dollars. You will NEVER find a store that backs…read moreit's appliances like Jonas Appliances. Then even walked me through a repair on my central vacuum, on the phone. For free. Tell me another company who would do that. Especially a big box store.

I just had the best experience with Jonas Appliances. They gave us an amazing experience. Dave and…read moreTrevor the delivery guys went over and beyond to satisfy us . I highly recommend them.