I walked in to get samples at 5:40. The whole time the employees are loudly saying several times…read morehow dare someone come in this late. We should just lock the door to keep them out. I was horrified and made sure they saw me as I left 10 min before 6:00. Very uncomfortable!!!!!! A man and woman inside clearly not wanting to work.

I went today (5/120/22) to drop some business cards for my wallpaper jobs & paint ( VICTOR OLVERA )…read morearound 2:30p.the employee in charge ,gave me some advice about the wallcover product(s) and a new business account to open. (i have an account already ) and the advantage to have one etc...very helpful indeed !

Megan the Store Manager at Sherwin-Williams help us with a paint issue for our home. She was…read moreprofessional and courteous. Based upon my experience with Sherwin-Williams at on Highway 90 in Sugar Land, Texas we can recommend this business.

Maybe it was just a bad day or it was Friday! The employees behind the desk seem to be very slow…read moremoving or concerned about the customers standing in line! The manager was carrying a long winded conversation about a filter that should have been cut short to handle the people in line! Then to top it off they didn't have pair ready as promised! I was in the store at 8am and paid for the paint. Told them I would pick it up in an hour to help them with taking care of the other customers, they said it would be ready in 39 minutes! Came back 5 hours later at 1 pm and they never mixed the paint! Unacceptable to wait again!

These guys have always always been friendly and helpful great to deal with! We have other…read moreassociates that like them a lot too. I highly recommend them!

Service was absolutely horrendous. Destini was very brash and rushing me. I arrived 20 min before…read moreclosing and would have been in and out, but I left because she was not helpful in the slightest. In these days of lots of people who need jobs, I could have found several more deserving candidates. She immediately vocally expressed being ready to go home. I will never be back to that location.

I have been using Heritage Paint for over 5 years for all of my painting needs. Every room in my…read morehouse is painted with Benjamin Moore paint from Heritage Paint. The owner and employees are helpful and polite. They have managed to match old paint colors for me. They recommended Benjamin Moore Aura Grand Entrance Gloss when I wanted to repaint my front door. It is specially designed for things like front doors. I don't have a storm door so the paint needed to be able to handle Houston's weather extremes - from rain to humidity to heat. I am pleased to report the Aura paint has held up beautifully!

Most unprofessional operation I ever dealt with. Driver just dumped, fragile, melamine sheets onto…read morethe pavement, after agreeing to have them offloaded by hand. Took 3 phone calls to assist the recipient with moving the sheets. After it was done the driver just left a pile of trash in the middle of the street. Zero accountability from management.

These people have no idea what customer service is. they took my money and gave me the wrong items…read moreand refused to exchange. I have to wait 3-10 days to get my money back to proceed with my project. The drive was 2 hours each way and had to make 2 trips because they closed early when they said open until 5pm. they are employee owned so no one to complain to. The guys helping my contractor just stood there and laughed at him. They do not deserve my business and will NEVER use them again. BEWARE THEY ARE HORRIBLE!!!

I'm a contractor and have been dealing with this location for a while. They are always on top of…read moretheir business with above and beyond service. Eduardo is amazing to work with.

From the owner: Benjamin Moore Legacy Paint & Design is an authorized Benjamin Moore Retailer specializing in…read moreinterior and exterior paint and stain supplies. Benjamin Moore Legacy Paint & Design is your local choice to find inspiration and support about your paint and stain product choices and color selections. We are dedicated to serving our local community of Sugar Land, TX. Whether you need interior or exterior, high-end or commercial-grade coatings, we are ready to serve you and answer all of your questions.

We love the personalized service and deep understanding about what the color trends are.read more

The wallpaper appointment was amazing. She got me do excited at wallpaper possibilities. Great…read moreselection. She worked to pull so many great options. Make an appointment for best practice. Also, its low stress sales, meaning no pressure. Paint experience also was low stress and pressure. Nice selection. Got great advice. Prices reasonable.

Nice selection...but OMG....the customer service is awful...I mean like really bad !!!…read more June 20th 100: pm. Young man and older lady. I'll put the date and time so perhaps management can explain to the workers there is more to customer service than pointing in a direction of a certain plant 4 times I asked for advice and assistance I told the young man I wanted some plants that would grow big that I could put along a fence...he named some type of plant ...and send go look outside In this direction. Um how about yes sir I've got a couple of ideas let me show you what we have I was looking for a hibiscus. And having a hard time finding the lady would not leave the shade to help me locate it...my wife finally helped !!! I was so angry after my purchase..when i left I brought the wagon inside and left it I told both workers ...since you wont help me with anything else you can put the wagon away ! Is customer service dead!!!

Went on a Monday, May 18, around 12:30 PM, to buy shrubs for my front landscaping. There were 20…read morethree-gallon plants in all, ten each to qualify for the discount pricing. One of the plants was supposed to be 10 for $150 per the sign in the yard. However, I was told that the price was higher (10 for $200) while checking out. The cashier called the manager, and I walked back and showed him the sign. He told me that that it was not the correct one and proceeded to rearrange three or four signs in that general area that were all out of place. He then showed me the correct plants at which time I asked him if he could get someone to bring back the plants up front and reload the cart with the correct ones. The manager didn't respond and walked back to the checkout. I asked if he would be willing to split the difference on the cost in lieu of the additional work that was going to be required. I was told that wasn't possible. I asked again about getting someone to swap (there was a guy hanging around the cashier doing nothing) out the plants and he casually walked away. I bought the plants that were on the cart as I had someone waiting to pick them up and deliver them to my house. Not sure why the signs weren't checked when the store opened in the morning, but I'm sure it happens often enough and causes enough issues that they should be. It would have been nice had the conversation between the cashier and manager been in English. They could both communicate with me when necessary but chose to speak Spanish while "addressing" my issue. I'm 70 years old and they let me drag both of the big, wobbly carts to the parking lot on my own while the guy hanging out with the cashier looked on. Additionally, it would have been a bonus if one of the employees would have taken the time to move all of the plants blocking the aisles (blown over or left by other customers) to where they belonged instead of relying on the customers to do it for them. The prices are generally good here, but at this point probably not good enough to make up for the crappy customer service. Going to Home Depot or Lowes next time around.