Lana assisted me in choosing remotely operated roller shades as well as vertical, sliding pleated…read moreshades for my new condo. Everything turned out beautifully and the customer service provided me was second to none. I also was very pleased with their installation contractor, Abbas, who did a very professional and careful install. A year and a half later, when I needed to recharge the roller shade batteries and couldn't remember where one was located, Lana came to the rescue with precise advice - promptly and pleasantly offered. Hunter Douglas is not an inexpensive option, but if you want superior customer service, professional installation, and an excellent outcome, you won't be disappointed.

Great, friendly staff that are always willing to help. I recommend this place to anyone looking for…read morequality product and people

Customer service at this location is fantastic, particularly from one of the younger male employees…read morewho is frequently working. It can mean sometimes waiting a few minutes as they help someone in front of you, but you'll get the same patient and helpful treatment when it's your turn. They also have a parking lot which is nice given its location!

The customer service in this store is exceptional! It's also brand new and conveniently located…read morewith a parking lot.

It's a store with small town feel in the middle of a big city. The staff welcomes you right as you…read morestep in the door. With just a brief flash of my lightbulb, a staff member at the counter pointed me to the wall of lightbulbs to replace it in the next room. Even as I was trying to figure out what to get, I could hear her helping the next customer with his own home item question. Looking around the store, there is probably something you will need in there not now, but maybe in the future. When the time comes, a friendly staff member will likely be there to help you navigate the shelves and find it. We have come here on other occasions for paint and screws. True Value is conveniently located in a street with many well loved businesses in Dupont Circle. Maybe get dinner with a side of hardware store? There is a bus stop a couple blocks down and it's a 10 minute walk from the circle.

The staff are friendly. I don't have to travel far to get supplies. You can get keys made too…read more Metro is nearby.

Service is as bad as it gets. From casual profiling on behalf of the management "Lana is…read morehalf-Russian, you know, but she does alright despite her limited English." to installers that call after 8pm on Sundays and threaten to leave if you're five minutes outside the time window they expected you to arrive in, this company earns every formal consumer complaint filed against them. Definitely do not pay in full upfront.

We buy all of our paint from Monarch. They always give great advice so I asked if they could…read morerecommend a painter for my kitchen cabinets. They recommended Ron Myeing who recently painted his cabinets using Fine Paints of Europe (FPE). Ron just finished my project using FPE and it is amazing! His workers were professional and cleaned up after finishing. BTW he painted the new store front for Monarch so you can see for yourself the quality of the work and an example of FPE paint.

This is the worst store I have been to. My intention today was to visit the store and purchase some…read morematerials. When I arrived, I noticed the Bethesda Arts Fair and decided to walk around there first. When I returned to the store, my car was gone. It had been towed at the clerk's instruction. Their parking lot was empty, and no customers were at the store. It was a Sunday. When I approached the clerk about why he had the car towed, he did not care and said that all cars are towed if the customers do not come directly into the store. He showed no empathy, nor did he care that it was Mother's Day too. There was no humanity. He spoke to me like a government bureaucrat, following a nonsense procedure. The two were $150, the Uber to get to the towing place in Rockville cost $60, and it took over an hour of our time. With everything happening worldwide, this store's owner should learn how to treat people. Awful customer service.

Extremely pleased with salespersons at this location -- very good customer service. Had a…read morepeculiar situation with my bathroom wall paint cracking and peeling. The salesman at this store examined my bathroom picture and consulted with their expert as to the best solution to resolved this problem. This store exhibits a very high level of competence. I'm always a person who researches online ad infinitum to find the best of the best -- and I would rate this store in that "best" category.

This storefront must stay in business by catering to remodeling companies because it does not…read moreappear to like consumers. I live in the neighborhood and make a point to support local businesses but three difficult encounters in this store is too many. The real problem is that the rude employees are not the same, so it must be the management that is the problem. All three times I have been in this store I have met with impatient staff, on each occasion I have been cut-off mid sentence as I attempt to explain what I need, a dismissive, almost condescending attitude, along with casual, almost thoughtless "help". After my most recent bad experience a neighbor (with similar experience at this store) suggested I go to Strosniders in Bethesda for Benjamin Moore - which I did - and got helpful and considerate service without a bucket of drama. Avoid this store, maybe it will go away and be replaced by something better.

It's a great value even with a higher price because of the design services the staff at the store…read moreprovides is great, the density of pigments in the paint is lush, and the selection of custom colors offered os sophisticated.

Excellent location to buy McCormick paints. The closest actual McCormick store is in Annapolis or…read moreWaldorf so the Sunderland location makes it more convenient for southern marylanders. The young man who runs the store is very personable, efficient and professional. Prices are reasonable.

This store is the only store in Calvert County where you will be able to buy Benjamin Moore paint…read more Ben Moore is the best paint you can buy. I just met the owner of the store Donny. He was extremely helpful and very knowledgeable about paint. If you want to buy the correct paint for the specific job you are doing, he will be able to school you on what you need to buy.

The store is not very fancy or trendy but it gets the job done at good prices. It feels like an…read moreindustrial operation when you walk in as opposed to your friendly neighborhood spiderman painte shoppe. They can make paint in a million different colors and several different glosses. They are helpful and knowledgeable. A quart of rich blue paint ran me about $13 and it took only 4 minutes to make. I recommend the painter's tape instead of the regular masking tape because it's easier to work with. Also if you go for a higher quality brush it will last longer under repeated washings. Prices are about equal to the somewhat nearby Ace at Tenleytown. Only complaints: the last time I checked, they were only open until 5pm on weekdays. I think Ace is open until 8. Also I didn't get a great attitude from the Duron staff but that was probably because I showed up at 4:55 on a weekday (see previous complaint). Yay paint!

We purchased all the paint for painting the interior and exterior of our house here. Oliver (store…read moremanager) and his staff are friendly, exceedingly helpful and genuinely interested in having the job done right. We once had an issue where the paint we purchased did not match the color swatch (after most of our house exterior was painted) and Oliver went to great lengths to correct the situation. Fantastic customer service and we could not recommend them more highly.

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

Sadly, after coming here for so many years - ever since it opened (we were there on opening day),…read morewe are saying "no mas" to the Kensington store. Why? Most would say high prices - but there is a convenience factor, and a safety factor (no sketchy characters in the parking lot - are you paying attention, Home Depot Aspen Hill?), and most importantly, the regular dollars-off coupons, which make the higher prices somewhat more palatable. So lets explore for a moment. Wouldn't you think that after so many years of coming here 2-3 times a week on average (sometimes more, sometimes less), at least someone there - one, maybe more - would recognize us? But it never fails. No hello, no "nice to see you," nothing. Instead, it never fails - one particular cashier NEVER fails to ask, "are you an Ace Rewards member?" Well, let's see - I was here yesterday, and the day before, and the day before that ... and you asked the same question - and I'm wearing the same paint-stained t-shirt - and I just handed you one of your coupons (which are for members only) - so, what do you think? So irritating. But, not the end of the world ... until the final straw. First, I'm in the nuts-and-bolts, serve-yourself isle - been there at least 100 times - and the same fellow (older) walks up and says, "so, do you know how to count up your items and mark them down?" Yes, old timer, I think I can handle that - let me see - four bolts, four washers, four nuts - yup, got it!! Again, not the end of the world - but really, how many times does this guy have to see me ... okay, never mind. Got what I needed and head to the checkout - I have lots and lots of items, about $100 in total. I avoid the "are you an Ace Rewards member" fellow and head to the other cashier. No hello, how are you, etc. She rings up the items and I put down my $10 off coupon - and she says, "that coupon won't work." Her logic - one of the items (and I have many) is "already discounted" by one dollar. So I say, okay, take that item and charge it separately ... she struggles with that a bit, and I still have over $50 and therefore, $10 off. And she says, "that coupon isn't valid because these items aren't discountable." So I say, "which items - all but one are Ace branded items - and where does it say on the back of the coupon that any one specific items here is not discountable?" Of course, the coupon says nothing of the sort - just some vague boilerplate language. After some further back-and-forth, she clearly is incapable of explaining her reasoning and clearly is making up the rules as she goes along. So I say, "tell you what - no sale - and tell the manager that you caused a no-sale of $100 of goods, over made-up rules that you can't explain." Remember, this is over a $10 coupon, which is a 10% discount off already inflated prices. (I also had the lesser $5 off $35 coupon, but - no deal!). I end up going to the big box store (Lowes Gaithersburg) and getting the same items, for much less money than what I would have spent, even if she had granted the discount. In a nutshell - what should be a friendly, local hardware store, where maybe not everyone knows your name but hopefully someone does, is nothing of the sort. Just a high-priced, limited-inventory place that I will avoid - and that, after spending thousands and thousands of dollars at this store over the years. We were so glad when it opened, replacing Hardware City - which was the world's WORST hardware store. But, we suppose the ghosts of poor customer service and overpriced items have not abandoned the building. So - Beetlejuice, Beetlejuice, Beetlejuice - avoid those ghosts of the past and endure the big boxes. One day maybe we will have a local customer-oriented store - the Bethesda store is somewhat better, but parking is a nightmare - sad to say, but unless it's an absolute emergency, we won't spend another penny in this store - ever.