The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

Sadly, after coming here for so many years - ever since it opened (we were there on opening day),…read morewe are saying "no mas" to the Kensington store. Why? Most would say high prices - but there is a convenience factor, and a safety factor (no sketchy characters in the parking lot - are you paying attention, Home Depot Aspen Hill?), and most importantly, the regular dollars-off coupons, which make the higher prices somewhat more palatable. So lets explore for a moment. Wouldn't you think that after so many years of coming here 2-3 times a week on average (sometimes more, sometimes less), at least someone there - one, maybe more - would recognize us? But it never fails. No hello, no "nice to see you," nothing. Instead, it never fails - one particular cashier NEVER fails to ask, "are you an Ace Rewards member?" Well, let's see - I was here yesterday, and the day before, and the day before that ... and you asked the same question - and I'm wearing the same paint-stained t-shirt - and I just handed you one of your coupons (which are for members only) - so, what do you think? So irritating. But, not the end of the world ... until the final straw. First, I'm in the nuts-and-bolts, serve-yourself isle - been there at least 100 times - and the same fellow (older) walks up and says, "so, do you know how to count up your items and mark them down?" Yes, old timer, I think I can handle that - let me see - four bolts, four washers, four nuts - yup, got it!! Again, not the end of the world - but really, how many times does this guy have to see me ... okay, never mind. Got what I needed and head to the checkout - I have lots and lots of items, about $100 in total. I avoid the "are you an Ace Rewards member" fellow and head to the other cashier. No hello, how are you, etc. She rings up the items and I put down my $10 off coupon - and she says, "that coupon won't work." Her logic - one of the items (and I have many) is "already discounted" by one dollar. So I say, okay, take that item and charge it separately ... she struggles with that a bit, and I still have over $50 and therefore, $10 off. And she says, "that coupon isn't valid because these items aren't discountable." So I say, "which items - all but one are Ace branded items - and where does it say on the back of the coupon that any one specific items here is not discountable?" Of course, the coupon says nothing of the sort - just some vague boilerplate language. After some further back-and-forth, she clearly is incapable of explaining her reasoning and clearly is making up the rules as she goes along. So I say, "tell you what - no sale - and tell the manager that you caused a no-sale of $100 of goods, over made-up rules that you can't explain." Remember, this is over a $10 coupon, which is a 10% discount off already inflated prices. (I also had the lesser $5 off $35 coupon, but - no deal!). I end up going to the big box store (Lowes Gaithersburg) and getting the same items, for much less money than what I would have spent, even if she had granted the discount. In a nutshell - what should be a friendly, local hardware store, where maybe not everyone knows your name but hopefully someone does, is nothing of the sort. Just a high-priced, limited-inventory place that I will avoid - and that, after spending thousands and thousands of dollars at this store over the years. We were so glad when it opened, replacing Hardware City - which was the world's WORST hardware store. But, we suppose the ghosts of poor customer service and overpriced items have not abandoned the building. So - Beetlejuice, Beetlejuice, Beetlejuice - avoid those ghosts of the past and endure the big boxes. One day maybe we will have a local customer-oriented store - the Bethesda store is somewhat better, but parking is a nightmare - sad to say, but unless it's an absolute emergency, we won't spend another penny in this store - ever.

Amazing customer serivce. Meryl was extremely informative. Highly recommend for anyone looking to…read moreupdate their fire place or create and outdoor entertaining area!!!

Very poor customer service and lack of follow-up. Tried multiple times to get a certain part for…read moremy fireplace getting passed around to several reps. I had to go to the store to show them what I needed. After waiting a long time then was told none of their suppliers had the part as they claimed fireplace no longer made. I left and within 5 minutes found a supplier online who had the part. Should not have wasted my time dealing with this outfit.

Shopping for new fireplace doors/screens we stopped in here for information. WOW - we learned a…read morelot! Originally expecting a casual retail experience, we learned about draft, airflow, firebox issues, door design and finishes, and more. None of this was designed to upsell us. Rather, it was to more fully inform us to help make a wise decision. It seemed this place wanted to ensure we would be fully satisfied. I recommended The Fireplace Shop create a YouTube video to inform potential customers of fireplace basics BEFORE visiting. The information was that good. Our plans to DIY replace a collection of hardware store fireplace doors and grate and have a separate company do a chimney inspection/repair are gone. Bad idea! If we do this job, we'll do it right! BTW- our solution was NOT to hire the Fireplace Shop to do the job. They have trusted referrals for a comprehensive one-stop solution. That's what we want! My advice to others is to go with questions and an open mind. Be patient and you may be rewarded with a bounty of useful information. Thanks! Also - I was given a storeroom tour as we talked. There is a lot more to this place than the front showroom.

These brothers Dan and Chris are experienced and really know the fireplace and outdoor BBQ…read morebusiness. If you're looking for a fancy place with slick salesmen, this is not the place for you. We were looking for a Heat n Glo fireplace unit. Dan gave us a great price and was able to find us our fireplace in the midst of supply chain issues. Dan gave us great advice about installation. Plus, while in the shop, we also found a mantle that will work out perfectly. We can't wait to enjoy our Heat n Glo fireplace.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

We needed some gas lines redirected, and Whistler was available quickly and offered a free quote…read more The employees were friendly and professional and pointed out some issues and made relevant suggestions. The work was agreed upon after we received the quote, and the service team were prompt and did an excellent job. These folks seem like honest businesspeople who don't try to upsell you. For disclosure, I also checked with Roto Rooter and they suggested a quote of $6,000 to redo everything, which was completely gratuitous. Roto Rooter was also incredibly rude over the phone and during my appointment window asked me do I still need someone to come out.

I just purchased a Speed Queen dryer from the Bethesda store. I worked with Mr. Curt Mohammed -…read morewho helped me understand the difference between the various models... and arranged for asap delivery and installation. The delivery and install process was superb. Can't say enough about how pleased I am.

We renovated recently and were having a hard time finding the right refrigerator with the main…read moreissue being we needed a counter depth fridge that was tall -- our kitchen has high ceiling but not a lot of area. Clayton Lugo from M&M was great -- he was very knowledgeable, grasped our problem quickly, and presented great solutions. He also was very communicative and responsive when we had to change our delivery dates. After we moved in, our laundry machine broke and we called up Clayton without hesitation. I had never used an appliance store before as believed (mistakenly I think) that I could get the benefit from online reviews and Consumer Reports. Clayton changed my mind completely -- I now recognize that his experience and understanding exceeds what I can find from online reviews.

An absolute joke of a company. Appointment window was 12-4 pm today. Called at 4pm today. Guy…read morewho answered finally tells me "your technician was in an accident on his first call of the day, so we will need to reschedule." No apology, nothing. ARE YOU KIDDING ME. First call of the day? It's now 4pm and you didn't have the decency to call me? And when I call you out on that you imply I'm a horrible person for not caring that someone "had an accident, is now in the hospital." He spoke slowly to me like I didn't get what he was saying. He was rude, unprofessional, and obviously fits right in at this complete joke of a company. I work in DC, I had to take leave and rush home to make the appointment window. No respect whatsoever for a customer's time. I'm disgusted. Hope your technician is ok, but I have a feeling that story is as much a pile of crap as your company is.

This is an update on a prior review…read more In addition to the horrible installation - taking over 6 months because of their lousy scheduling system, this is in regard to their warranty work. I bought their 1 yr service contract - they discounted the price of the fireplaces by the cost of a one year service contract and extended the warranty - so why not? It is now the end of the one year period and I want to cancel and cut all ties with this horrible firm. They are refusing to cancel the contract - even though I have made all payments. So now we have to go to the credit card company and courts to get them to stop billing. From A to Z, this has been a horrible experience. Stay away from this company!

We first sought to order a new range on Costco.com, but it was almost four weeks until a delivery…read morewould be possible. We then went to a local competitor after looking at the distances to the stores from our home. The first local appliance store didn't have any stock of what we wanted & told us to try Bray & Scarff Bethesda. We went there and walked in to assess the range we were interested in after doing intial online research. The salesman at Bray & Scarff was very nice, informative & not pushy at all. Very nice. Bray & Scarff had the range we wanted in stock and offered to deliver two days later. SOLD!! Yes, it's was $400 more expensive than Costco, however we didn't want to be without a functional oven for another 4 weeks. Their delivery experience from tracking to the delivery team was excellent! The three men delivery team was professional, helpful and respectful. We would wholeheartdly recommend Bray & Scarff.

We were long-time customers. Largely because the repair service and follow-up were really great…read more In March, we paid $500 for a repair. 5 weeks later, the washer is broken again. They want me to drop $130 to look at it. Plus it took them almost the full month of March to schedule a diagnostic, order a part, and show up for the repair. It is the second time we have experienced excessively long times to resolve a problem. Not shopping and in Barf & Scharff again.

This is an excellent company. Steve is amazing. Patient and kind. Happy to explain anything do you…read more Installation was smooth. Great crew. Excellent customer service all the way through from everyone. Absolute recommend. A+++ all the way.

Pride in your work - Integrity in delivering what you promise - Treating the customer as you would…read morelike to be treated. That's how I'd summarize our experience with Steve the Fireplace Guy. Steve and his team replaced our tired old gas log fireplace with a new, beautiful, full-enclosure gas fireplace. From the beginning of the project until the end, Steve and his team were friendly, courteous, prompt to reply, and genuinely took pride in their work. Steve made sure that at the end of the project, he was there to ensure that the inspection passed without any issues. He also made sure that we, as the customers, had an opportunity to ask any questions we had about the operation of the fireplace insert. Steve and his team also refreshed our 20+ year old gas lantern in the front yard, replacing the old mantle system with a beautiful gas flame and refinishing it from top to bottom. We could not recommend Steve the Fireplace Guy more highly. You will not regret selecting Steve over the competition.

Lana assisted me in choosing remotely operated roller shades as well as vertical, sliding pleated…read moreshades for my new condo. Everything turned out beautifully and the customer service provided me was second to none. I also was very pleased with their installation contractor, Abbas, who did a very professional and careful install. A year and a half later, when I needed to recharge the roller shade batteries and couldn't remember where one was located, Lana came to the rescue with precise advice - promptly and pleasantly offered. Hunter Douglas is not an inexpensive option, but if you want superior customer service, professional installation, and an excellent outcome, you won't be disappointed.

Great, friendly staff that are always willing to help. I recommend this place to anyone looking for…read morequality product and people