I deeply regret choosing Spangler Cremation Service to cremate my beloved mother…read more It was my wish to have a lock of my mother's hair and a copy of her fingerprints before she was cremated. I paid extra for the fingerprints and watched Kevin write my requests on one of their forms. I stressed to Kevin that this was very important to me. I had not heard from them, so after 10 days I called to ask if I could pick up her ashes. They called back and said that they had "dropped the ball" on getting a lock of my mother's hair and her fingerprints. This has left me devastated and has caused great emotional turmoil. It was very important to me that my mother's remains were treated with dignity, so we read many reviews for several cremation businesses in the area. We weren't even looking for the cheapest service. We just wanted her remains to be treated with care. Although they state that they provide "compassionate care," the fact that they did not review the forms with my requests (which I watched them write down on the form before we paid for the service) before cremating my mother gives me little faith that they treated her with compassion or dignity. There are just some jobs that you cannot afford to "drop the ball" on. It is not like this was a coffee order that they got wrong. This was my mother's remains and I will never get her back. I will never be able to have a lock of her hair or her fingerprints like I wished. Handling the remains of our loved ones is sacred work and it seems like this business has been de-sensitized to the gravity of the service they provide. It is difficult to trust that I even have the correct ashes. And, as I said, the result of their carelessness has caused me great emotional distress. There is absolutely nothing that they can do to remedy this situation as it has left me utterly devastated. Please consider using someone else who will treat your loved one with dignity.

We chose Spangler because they had the highest overall rating and we weren't disappointed. Very…read morefriendly service, and every time I called I wasn't routed thru a five minute phone tree in order to speak to someone. My calls were answered by a real person every time.

Thank you Danielle and Jerry for your kindness and compassion. From the very beginning, Jerry was…read morevery kind and professional and gave us detailed information on the services provided. He listened and answered all questions and concerns promptly. Danielle was also very kind and answered all questions and concerns with compassion and professionalism. She went over the paperwork needed and gave us time to discuss and decide as a family. We were not rushed and was able to view our loved one as long as we needed to say our goodbyes. I highly recommend this establishment. Thank you so very much Danielle and Jerry for your kindness and expertise.

They handled my Mom's cremation and were very respectful. Got her remains back in a timely manner…read more Overall very happy.

Awful experience. My elderly mother arranged for cremation services with Haught. Unfortunately,…read moreshe did not bring us kids to help guide her. Haught sold her an irrevocable contract. Because her health declined and she had to move out of state to live with me, she requested a refund so she could make other arrangements at a local funeral home. Haught refuses to refund her money. $2080 is a lot of money for my mom who lives on a fixed income. Friends, family, and loved ones of seniors... beware! They take advantage of elderly people! Don't fall for their irrevocable contract trap. Their intent is that the consumer will die and no one will use or take advantage of the pre-paid services and ultimately, your family member's money will remain in their pockets. Bad, bad people!!

Had the unfortunate task of cremating my unborn child today. No one should be in this situation but…read moreHaught Funeral made it very easy. Very nice and compassionate people. They even asked about and included things we would not have thought of that made a terrible experience a little easier. I would recommend them based on me experience.

Candice treated our family with genuine compassion and respect during a very difficult time. What…read morestood out most was her honesty -- she did not try to play on our emotions or upsell any services. Some of the other funeral homes were horrible. Their prices were super high and they tried to guilt you into buying more expensive stuff. Her pricing was also remarkably fair, about half the cost of other funeral homes we checked in the Lakeland area. It's rare to find such integrity and care in this kind of business . We are truly grateful for her service and would highly recommend Casket company to anyone in need of trustworthy and compassionate help.

Jason is an absolute treasure. We had such difficulties with the original funeral home we had…read morechosen, difficulties that dragged on for weeks and would've cost us a lot more than what we had already paid had it not been for Jason and Central Florida Casket Store and Funeral Chapel. I wish we had known about Central Florida Casket Store earlier. It would have saved us a lot of frustration and heartache. Still, Jason stepped in and helped turn things around at the end and we successfully laid our loved one to rest without further incident. Thank you Jason and the Central Florida Casket Store and Chapel for your compassion, professionalism, and commitment to helping people through one of the most difficult times of their lives.

Excellent customer service. We worked directly with Ron and his professionalism was outstanding!…read moreThere are times that you find yourself in a unfamiliar city where you need a funeral home. If this is you, do not hesitate & call MacDonald. They simplified the process and helped guide us while we were in deep grief with the passing of my mom. We had some complicating logistics after we made final arrangements & Ron was able to exceed our expectations.

MacDonald Funeral Home has helped my family twice now. Both times they have been considerate of…read moreour spiritual and emotional need to provide the best quality care for our loved ones. Lowell and staff guided us through the process as more of a family member than a funeral director. The end result was a beautiful, dignified farewell to our loved ones. Thanks for everything !