I hate to even be doing this, but I am beyond disgusted and devastated not only with my hair being…read moreruined, but also the way this was handled (or should I say not handled). I will start off by saying Abbey is very nice, full of energy and loves to talk which made the appointments go by fast. I had been seeing her since December 2023 and going every 3-ish months for a trim and to only get rid of dead ends. Abbey was well aware that I rarely styled my hair nor used heat on it which is why it was healthy and long. My hair was almost 3 feet long from root to end. On 4/7 I decided that I wanted a V cut (did one in the past with another hairdresser and loved it) with some layers as seen in the pictures I showed. There was more than enough hair to work with. I'm not a hairdresser, so I'm asking questions about how this type of cut is done, how layers are executed, and I hear "a lot of people think their hair is uneven, but it won't be when it's styled". To me this statement admitted guilt, nobody's hair should look uneven when it's not styled. (And to reiterate, I barely do anything to my hair, just wash and go which Abbey knew) My hair looked decent when I left, but that's because the curls were hiding the massacre that was done. I washed my hair the night of 4/8 and was immediately brought to tears at what I saw; uneven, chopped up hair. The V was crooked and off to one side, had a chunk missing on the left side of my head, and the layers in the back were cut like a shelf. The next afternoon, I called to cancel my future appointment I had booked in June along with letting them know what happened (by voicemail) and said that they could call me back. I simply received a text 30 minutes later that my appointment was canceled and NOBODY reached out to me! Save yourself some time and go somewhere that actually cares about your experience and wants to make things right, not leaving you traumatized and in distress with no response. Never in my life have I had this happen to my precious hair, it took someone else 3 hours to fix it all while questioning how this was even possible!

Best hair salon in town! I always see Nathan but every stylist there does great work. They are…read morereasonably priced and it's a very welcoming salon! I definitely suggest La Luna Bella Salon if you are searching for a great hair cut/ or color!

The stylists are also owners/managers which means they truly care about you and want to help you…read morelook amazing. I love the cleanliness and decor of this salon, plus the friendly knowledgeable stylists. You can call for an appointment, same day or any day you choose, or walk in and get excellent service. These ladies listen to your requests, ask for the amounts you want cut, offer waxing, bleaching, perms, coloring and most anything you need...all at a reasonable price. Tammy, personally has been cutting hair for my family since she was in high school. When my grandson was getting married, she scheduled me for the day of the rehearsal, styled my "do" around the hat I brought, and even did a comb out before the wedding!

I had an appointment with the owner, Tammy. I showed her a picture of EXACTLY what I wanted. Long…read morewaterfall layers. I told her I wanted to keep the length. My hair was quite long, one length. I showed her a picture and left with a cut I NEVER wanted or asked for. She cut my hair in a what I can only describe as a cross between a mullet and a shag. The length was chopped to 5inches on top of my head. The crown and sides are heavily layered and layers on top dont match the layers on the sides. The back barely touched. The bottom was shaped in a "v". Thats it. It was a long thin strip of hair I refer to as the tail. That was the ONLY bit of length she left. I can't wear it pulled back or in a ponytail. Its too short. I texted Tammy and her only resolution was that she offered to "teach" me how to style it. It can not be styled any other way than how it is cut! Its been so heavily layered, it appears thin. I cant hide a 12inch tail in the back under the 5inches she left me with on top. I have since had the "tail" cut off and it left me with short hair I hate, never wanted or asked for . The lack of professionalism, responsibility and the fact she can not even respond is beyond me. I am left with a haircut I NEVER would have asked for and now I will have to wait a year and a half before its long enough to do something else with. I wouldnt have given 1 star but had to in order to leave the review. Do not go here if you value your hair or have any oponion about how you should look. You will get the look she wants you to have.

As a New Yorker, when I came to New Castle I found this to be the best place for hair...My partner…read moreand I love the staff, especially Catherine and Tara, sweet and excellent!!!! They get a five star PLUS!!! Martin and Daniel

The owner told me I was rude saying I wanted a refund to go elsewhere because I no longer trusted…read morethem. I had trusted this salon to both mine and my daughters' hair so thought nothing when I went for my newest cut and color. I have text messages between myself and my stylist with her saying it was no problem to go from blue to brown. There was a problem. After bleaching it for an hour and the blue not fading at all she went ahead to tint it and the put the brown on. The owner of the salon was there when the stylist said to her the brown "did not take" and the blue was showing through. Only it was not blue/turquoise but rather green. The owner commented " well, at least it will not bleed anymore since it has been bleached." It is a swampy green. More later on this. I asked for a shorter cut and showed the picture how it was cut in the summer which was like a really short "bob". Instead she cut the one side to an inch long (when dry it sticks up like a cowlick). The other side she asked if I wanted long to which I said yes, but wanted it angled, starting at the bottom of my cheek. When she was cutting over the ear she said she hates ears and has said as much since day 3 at beauty school. She kept cutting it shorter and shorter. The hair barely touches the TOP of the ear on the long side. I was in tears. It looks like a man's cut. Owner had left but told stylist to send a picture when it was done, which she did not. I was in tears in the chair. Stylist told me it would be fine and that my hair would grow about 1/2 inch per month. I left in tears after paying, which the stylist told me to message them when I wanted highlights as I was leaving. I immediately messaged them and the salon owner telling them I would not be back and it was the worst color and cut I have ever had. Owner asked me back today so they could see what could be done. She kept insisting on fixing the color, saying the cut was fine. It's crooked, uneven, way too short, sticks up, etc. She brought another stylist up who said the first stylist did everything right and they both insisted this would have been explained to me ahead of time that the blue was hard to get out and would most likely turn green. They did not. I have the messages. I said I would have opted for another option had I been told even if they said it needed to go darker, possible even blue black which I then realized I would not be able to go lighter later and would be too dark for me. The owner offered to redye it BLUE on the ends. That is not what I want. They both kept insisting the short hair looks good on me. When I commented it was not how I explained it and how she was having trouble on the ear, both said that she must have been having trouble angling it. There are pieces on the "short side" that are as long as the long side and the response I got was to just flip it over. The back is supposed to be shaved and it is just shaved in the middle with longer sides in the back. Owner told me they would reschedule me with the initial stylist. I do not trust her anymore and said as much. I went to other places and asked how to fix my hair and each place thought I had box dyed it myself. The could not believe I had it professionally done and was allowed to leave a salon as it was. I was explained the way they would fix the green and told of ways to fix the cut. I asked Chameleon's for a refund and was told my only option is to go in and let a different stylist at their salon TRY to fix it. I said I am not comfortable with that and was told I can do that or nothing and she doesn't even have to offer me the option to fix it. I am not comfortable sitting for 4 hours at a place that insists everything looks fine when it obviously does not, especially when the owner saw it was not correct and did not suggest to the stylist there was an issue last night and who was there when I told the stylist how to cut the hair and then saw she did not.

Cindy is the best colorist in town! A very pampered experience in a charming atmosphere. She…read moreconsults with you on both the look you want and what your habits are. I personally like to wash-and-go so she doesn't give me a high maintenance hair style - yet it still looks great. Many thanks Cindy!

Went there for a cut & style. The stylist, RandiLynn, was very enthusiastic but I wasn't too…read morepleased with the finished cut. My layers were visibly uneven - off by a couple of inches! - and my bangs were also crooked. I expected more, especially for a salon whose prices are among the highest in New Castle.

Hardly an honest "business." Shelby does hair and owns an office space at most. Take precaution if…read moreyou're considering working with the owner; you won't last if you're not willing to do unpaid work for her beyond your own. Scammer tendencies.

The owner Shelby is Awesome, and puts you at ease right away. She has a talent with color that…read morebrings out the definition and beauty of your hair. Check this salon out you won't be disappointed