USPS in general: I will never just this shipping service myself. I've never had a good experience…read more They are continuously late. I've paid for "priority" and still not recieved my package for a week, or not at all. This particular branch: I've never had a USPS that won't let me pick of MY OWN MAIL. but apparently the "post master" says you can't pick up. Which this is the only branch I've seen to do that. If you read my reviews on yelp. You'll see it takes a lot to get lower than 3-4 stars because I don't believe in public bashing. I also don't usually do large chains because they are all usually to a known standard. But this name brand, and specific branch are freaking pathetic.

I keep getting a txt message from usps saying this is the second attempt to deliver my package is…read morethis a scam if not please let me know my name Glenda Elam if it is you should know and get this stopped thank you gelam56@att.net

The UPS Store location on ScottsvilleRoad provides, hands down, the most exceptional customer…read moreservice anywhere. Whoever the manager is at this store has the perfect business outlook - hire more staff than is minimally needed, train them extensively in the product/service, and coach them to being amazing representatives. I've never had to wait in line more than a couple minutes, am ALWAYS greeted with a smile and - here's the element most missed anywhere else - am treated with respect, given a "please" and a "thank you". I will go out of my way and spend more to mail something via here than anywhere else. They are worth it! Thank you for remembering your purpose, and God Bless you as well.

The absolute BEST customer service! Everyone is always so kind, helpful and very efficient.read more

My package is now 6 days late because you have an incompetent driver. I ordered brakes from Walmart…read morethat I need desperately and for 6 days the tracking says it can not find my address. There is literally one road and 4 houses on it how hard would it be to find my house. Tell your drivers to look at mail boxes and stop following Google. Do your damn job. This is the crapiest delivery service ever. I've ordered from UPS, Amazon, Pet Smart, Chewys and many more, they don't seem to have a problem finding my house. 3 days calling your customer service line and on Monday I gave a different address to drop it off at and not to my surprise Tuesday at 9:53pm my new update driver still can't find recipient hmm imagine that nothing has been done. It had been stuck in your facility for 6 days and all your customer service can say is we see that they can't find the posted address, we'll thanks Geniuses. I can't even get a refund because your incompetent driver has it stuck in bowling Green. My vehicle is still down and my $100 part in with an idiot. Is Fed ex going to compensate me for this? Freakin China has better shipping and delivery time that you all. Since you people hire drivers made to look or listen to Google I've managed to get google to fix the peg on Maps so now your driver can change his diaper put his crayons away and go follow the little lady on his phone.

Package has said out for delivery for multiple days. Not great driver, but the office itself was…read morevery nice.

These guys are the absolute best. Every time I bring in something to send they help get everything…read moreproper and fix packaging issues. I'm in and out quickly and have never once had any issues. My goto for sending packages.

I can't say enough good things about pony mailbox mainly because of the employees. They are all…read morethe most in all areas, most helpful, most courteous, best attitudes - just really great people. I've never had a negative experience there. All the employees are a treasure and a huge part of the success of this business.

Came in today to ship some returns. I'm having to return them because FedEx damaged them during…read moreshipping to me. I was told FedEx can't ship them back to the seller because "they have standards" saying the boxes were too damaged to ship. I attached the picture of the "too damaged to ship" box for reference. The lady was a five letter word about it too. HILARIOUSSSSS that they "have standards" for customers but not for employees.

So I had an unbelievably bad experience with FedEx in general, and this FedEx location. I was…read moreunable to print a simple label online for a package to be shipped to me. I ended-up having to go into the Campbell Lane store and print the label, pay for it and then email to the person who I needed to send me my package. You would not think this was some kind of difficult thing to accomplish, but it was incredibly difficult. After trying numerous times online to get help, I finally went to the Campbell Lane location, where I was presented with snotty attitudes from the men at this location and condescending attitudes regarding my issues with trying to take care of this label from home before driving to their location. Locally they literally won't answer their phone! So I called customer support who basically gave me the runaround and put me on hold numerous times while they said they were unable to reach the location either after trying six times! What is wrong with this company? If you can't get any customer support or any help online or over the phone and then it's worse in person what is a client supposed to do? I literally couldn't get anywhere! Called main support number numerous times and they couldn't help me. Campbell Lane either did not answer or put me on hold when I did get through one time but then transferred me to some 800 customer support who couldn't help... but mostly just didn't answer the phone anymore after the one time getting through and getting transferred to someplace that didn't know how to help! Worst service I've seen in any business in a long time! Incredibly pathetic since it was all about just purchasing and emailing a label! What the hell is going on with this place? The local FedEx ship center won't help you...The customer support number won't help you... all I got was the runaround from the location as well as online and over the phone! The online service when you have a problem is a joke! Like many systems that use chat, they ask you for tracking numbers when you're not calling or emailing or chatting about a tracking number... Totally something else but you can't get anywhere. I think I will use the post office because this experience was so upsetting and annoying that it would be laughable if it wasn't for the incredible ineptness of this company's customer service and this particular location. A horrible and bizarre experience that would take so much more to explain the details of what occurred with this miserable company. They just wanna make money off you without assisting you in any way.

"Packaging Service" at this store is a total ripoff. I know what I'm talking about because I owned…read morea UPS Store franchise in Missouri for 10 years. Counter person charged me $11.18 for a "Laptop box" which was actually just a normal weight 17x17x8" box. (I was shipping a vinyl hanging bag with clothing). I was charged $2.85 for "pack materials" (108" of box tape) and $2.57 for "pack service" (he unfolded and taped the box; I put the bag in the box). I questioned the materials and service charges and the response was to basically ignore me. Next time, I will drive the extra few miles to the Scottsville Rd. location. Pretty easy to understand why its rating is so much higher than Campbell Ln! Based on the response from the business, I am even more confident in my rating of one star. Either the one responding didn't even bother to read my review or he/she is okay with charging for products/services never rendered so overhead can be covered. What an absolute moron!

This is my go to store for all things shipping, especially Amazon packages. I wouldn't go anywhere…read moreelse. Staff could be a little friendlier but it must be tough when a rush of people come in at the same time.