Our stay itself at The Shade in 2021 was wonderful. We appreciated the fresh flowers & warm music…read moreupon arrival, property cleanliness, tasteful decor, well-stocked kitchen & attention to detail. The 3 minute walk to the beach was shaded and pretty. We read through the helpful robust welcome binder thoroughly. Specifically, check out instructions were detailed, and we felt encouraged knowing this is part of what keeps the property a great place to stay. It was when my husband went to book the following year and to our surprise, the female co-owner advised that they cancelled our reservation. Disappointed, we called for an explanation, and she told us it was noted by housekeepers that the property was "difficult to clean with a lot of garbage left behind" after our stay. We responded asking for specifics, could this be a mistake, perhaps a mix up with another unit - as we took such diligent care to honor the property throughout, follow instructions, and to leave The Shade better than we found it. We swept, vacuumed, wiped down every surface and are 100% confident there was zero garbage left behind. Jeanette was curt, rude and would give no further explanation. She then deferred by offering to "allow" us to stay in one of their lower-end properties which she thought would be a better fit. This was insulting and we opted to take our business elsewhere. Interacting with her felt unsettling. A red flag and poor business acumen. There was another poster on this string who described a very similar experience arguing with the same property manager who told her that check out instructions for garbage were not followed. Reading that provided some solidarity after the bizarre interaction my husband and I had. Perhaps it is a pattern with this property manager. Posting here in case anyone else views this and experiences the same. There is not much competition on the island, but I would recommend booking with one of the other agents on beautiful Kiawah Island.

Our stay at the Penthouse at Windswept was lovely. Our accommodations were just as you see in the…read morephotos on the Kiawah Island Getaway website. It was a sisters trip and one much needed . We were welcomed by soft music and beautiful flowers welcoming us. There was everything we needed in the unit for our weekend. The accommodations were updated and very tasteful. If we could say one thing about the Villa it was the upstairs beds were too soft. If you need a firm mattress sleep downstairs in the room with the twins . Our overall stay was wonderful. It was when I went to book again that we had an unpleasant surprise. Jeanette (the owner) told me we did not follow the check out instructions to take out garbage . She stated the head of her her cleaning crew said garbage was left in the Villa and then check out instructions were not followed. I was shocked! There had to be a mix up with which Villa the cleaning crew was talking about, because I personally took all the garbage out to the parking lot garbage bin located in the center of the parking lot in an enclosure. There were 6 of us ladies ranged in the ages of 49-58. We left that place as we found it and the list was followed. Well, due to this accusation I was very insulted. Jeanette insisted she was right. I canceled my current reservation as I was so taken aback and a bit shaken. I have never had this happen to me in all the years I have rented homes and villas. Then after a week or so I decided it was too petty and the other set of women I was planning a trip with wanted to stay at Ocean Blue. So I put in the reservation and deposit. I very quickly received an email from Jeanette telling me they would not be honoring my reservation and no longer would be allowing me to rent from them. I couldn't believe what happened... This was the most unbelievable experience. After all the years of sending people to Kiawah Island Getaways and referring them they treat me as if I am some dirty rat. Sad experience... and probably due to a mix up with which Villa the cleaners were really talking about. However, that is far from how you handle yourself in business and customer service.

We booked a rental through VRBO and within less than 30 minutes we were contacted by the owner,…read moreT'lene, of Historic Charleston B&B which is the management company, T'lene is saying that the owner of the property had booked with another. Meanwhile they have our money and refuse to cancel our reservation because VRBO will charge them a penalty. T'lene wants us to cancel on VRBO but we can't because we will be charged a penalty. Buyer beware. These people are crooks! T'lene is a scammer!

We had an amazing stay at one of the Historic Charleston B&B locations - the Secret Garden Cottage…read more It was amazing, peaceful, and so charming. The entire process was so easy and everyone I spoke to at Historic Charleston B&B was very friendly and accommodating. We were offered an earlier flight and came in way earlier than expected. We called to ask if we could leave our bags and come back for the 4pm check-in, but they let us check in early! Highly recommend booking one of their beautiful properties for an authentic Charleston visit.

Sadly, some people don't bother to read the FAQ's or fine print when they book a property…read more Then when something happens like a Hurricane, they become angry with the property and write a negative review. My family group of 10 stayed here over the Easter Holiday and had a fantastic experience. There were 4 kids and it was perfect for them as well. The listing and details of amenities was just as advertised. Before we checked in, we got visit from Holly, one of the Property Managers. She wanted to do a 'walk-thru' to make sure everything was good. We stayed at the Aluha, which we would highly recommend! We especially liked the large parking area below, there is a large screened porch with comfortable sofas and chairs and two outside decks and one with a large gas grill. It's great location just across the street from a beach access point. The only thing that could have made it better was a Keurig coffee maker. Maybe next time?

We arrived at our beach front rental to our disappointment. There are bulldozers right in front of…read moreus blocking the beach view and access for which we paid. They've been running all night...non stop!!! The house is constantly shaking, triggering my vertigo. I haven't slept all night!!!! I left a voicemail to the office in the morning but they simply didn't care. They said there's nothing they can do because their rental agreement said that the city may be working on beach erosion prevention at anytime. However, this is a planned project building out a pipeline along the shore that they didn't mention anything about. This is not acceptable!!! And not good business!

Wonderful company to work with. Excellent customer service. Great website, very user friendly.read more

BUYER BEWARE! We rented through VRBO, which was apparently managed by Coastal Getaways. Although…read morethe listing on VRBO stated I would receive a 100% refund upon cancellation, Coastal Getaways charged a $250 cancellation fee. I even explained I had lost my job and could no longer afford the trip and they would not be flexible. This was buried in a multi page document and NOT listed as a policy on the VRBO listing. It is VERY deceptive. I would not rent from them and if you do, purchase the insurance or be prepared to pay $250 to cancel. Terrible customer service and awful deceptive policies. BUYER BEWARE.

We stayed at Coastal Paradise last week and had such a wonderful and relaxed vacation there that we…read morenever moved on to Savannah, as was originally planned! Why leave paradise when everything is right there; close to beaches, food and nightly entertainment in such a lovely, modern and comfortable environment! We loved staying there and will be back for sure!!!

Run away from Island Rentals. If I could give a zero star it would be generous…read more I booked thru Vrbo and signed the agreement w/VRBO, thank god, stating that I could cancel and get a full refund if done prior to 2/13/2025. I had to cut my reservation by a week, originally set for a month. I emailed back and forth with Genesis Gomez, either the owner or one of Island Rentals salesman. He approved the change sent me a new contract with the nightly stay increased by over $50 stating that the monthly discount wasn't in effect now and that this rate was current. I decided to cancel the entire reservation. Gomez then informed that the return policy stated that I was responsible for the original reservation amount. After I contacted VRBO and reported that Island Rentals/Genesis Gomez was trying to cheat me out over $5.5K, I received a cancellation approval from Gomez telling me I should be thankful he didn't pursue this. VRBO should take a hard look at Island Rentals and reconsider their contract with Island Rentals of Hilton Head and especially Genesis Gomez( if that is his real name)

Akers Ellis was outstanding to work with. Helped me identify the perfect house, quickly responded…read moreto any questions I had and made sure we had a great stay. We have already booked thru them did next summer. I highly recommend them.

We have rented numerous times on Kiawah island and this was our first and last with Akers Ellis…read more The condo we rented had bugs, spiders and was filthy. We called to let them know and they sent someone to haphazardly clean it. Then we had to buy our own cleaning supplies as they didn't even leave enough dishwashing tablets for the week or garbage bags; we called to replace burned out light bulbs and they delivered the wrong ones. It was unbelievable. The final straw was the HVAC system sounded like it had an animal living in it and would make loud "bang, bang, bang" sounds waking up the entire family. They claimed there was nothing they could do but we never saw an HVAC tech the entire week. DO NOT rent 1107 duneside villa or you will be sorry you did. We will NEVER rent from Akers Ellis again. Response to Akers Ellis: while you did have someone visit the unit and inspect it, they did nothing to fix the issue. Their "workaround" was to leave the fan on circulate and I called back the next day to let you know it woke our entire family up. It did this every night. Also your claim that there are no bad reviews; look on VRBO. Apparently you had to move a customer to another unit because it was a dump. I requested to be moved and was told all your units were rented, which was false. Lastly, your "credit" for 10% of the rental is not an acceptable solution to make me ever consider your company again. It's more of an insult rather than a resolution.

My wife, our dog Spike, and I just spent several days at Pruitt's Grocery House, one of the…read moreabsolute best vacations homes we have ever stayed in. It just felt good to be in that space. It was peaceful, relaxing, and the attention to detail showed how much the owners love their home and tried to make sure every guest felt the same way. The property is beautiful, the neighbors are friendly and for us it has quickly become the home we can't wait to get back to. It was in a perfect location. A few blocks to Bay Street and the water one way, a few blocks to the Chocolate Tree the other. Absolute delights in every direction. It was stress free in every way and Kathy made herself extremely available for our entire stay. We absolutely loved it.

This is the best VRBO. I was so impressed as soon as I walked through the door. Everything is so…read moretastefully decorated and well appointed. The hostess was so delightful and appreciative. She was very timely with all the information and helpful to guide me as I'd never been to Beaufort before. Her recommendations were all spot on.

Management and employees without knowledge nor experience of the resort communities expectations of…read morehigh end service on every level, need not pretend to know what they're doing. (transplants from Ohio, Michigan, among others) Only for clients to learn the hard way in disappointment.

My wife and I are seniors who rented a house from them on Kiawah through Airbnb. On our…read morenext-to-last day I sat on the bed to tie my shoes and the bed frame broke into splinters under me. I took pictures and let them know. Now they're charging me $425 for repairs. No acknowledgement that it may have been damaged; or effort to compromise by even splitting the cost. Nevermind that our Airbnb reviews have been uniformly positive. Stay at your own risk.

I am scheduled to arrive Nov 30th for a week. 2 weeks prior I received an email from Royal Dunes…read moreinforming me the pool and hot tub would not be available due to construction. I immediately called the resort to get some information and request a partial refund on my yearly fee. Tyler informed me no refund would be paid to any owner using the facility during this time. I asked why the resort doesn't do construction during the summer ( prime time for platinum members) he refused to answer me and asked if there was anything else he could do for me. I ended the call and immediately sent an email to the reservation desk and also sent a text to Debbie at the sales department. As of this date no one has answered my email or phone calls. My question is "why is a gold owner being treated differently then a platinum owner" During my stay I will be visiting Tyler at the reservation desk. Terrible customer service, now I know why there are so many companies who specialize in getting people out of time share memberships! UPDATE I spoke to the General Manager (Andre) on 12/1 he reiterated that NO owner will receive any compensation for using their week and having some facilities not available. I asked why am I being treated differently then other owners who use their weeks during the summer months. He would not answer that question and just said the decision was to do the work during a low occupancy period, I asked how many owners were here and he stated 44 were present. So folks 44 owners and their guests are being treated differently then the prime summer time owners. Gold owners and prospective buyers beware you are not as valued as you think.

We have been coming here for 20+ years. Every year we request the same building and are really…read morehappy to visit. Play ground onsite, two smallish pools but at least have some shade and pool toys. They provide towels. Recent renovations are great to the units. Elevators have been slow and super hot as long as we have been coming here. Parking spaces are TINY so leave the suburban at home if you can. Walk to the beach - it's not too bad and there is a playground there as well. As the island develops this is not a sleepy area to be in any more, either.... just private and a very nice place to come. There are gas grills onsite for your use. The Westin is close by, as are tennis courts and golf. The living area in these units is small, but the bedrooms are nice and the kitchen is decent. Overall an easy vacation spot that we love.

Scored a sweet condo at Mariners Cay for the week at a great price point. The place is older but…read moreour unit was well kept, clean and had beautiful sweeping views of the marsh. It served very well as a base for us to explore Charleston and the local beaches. Well appointed and casual in the best kind of way, with none of the sterility of a hotel room. For a week we felt like those people rich enough to own a second, vacation home. I highly recommend Mariners Cay specifically, and more generally the trip to Charleston, a city that we will definitely return to visit.

Really nice condos in the area and pool is nice and maintained. Biggest call out is a safety…read moreconcern when you want to walk to bridge to get to folly beach there is no sidewalk to get to the road and there is incoming and outgoing cars all the time.