I booked an online morning appointment on December 23, 2025 for fingerprinting at Shirley Katz Insurance and drove about 30 minutes. When I arrived early, multiple people were waiting outside a locked door and no one answered. Several others arrived for scheduled appointments; one person said he had been waiting about an hour, and another said she had driven about an hour one way.
While there, I called the number listed outside (570-402-2929) and left a voicemail, but did not reach anyone at the time.
The next day I received a return call explaining they had taken a snow day. I understand weather closures happen, but customers with scheduled appointments should be notified in advance or at minimum there should be a clear notice posted--especially when people are traveling for time-sensitive services.
To their credit, they offered to squeeze me in on December 24 and I was able to complete the fingerprinting. However, the overall process and in-person interaction still felt disorganized and unprofessional. read more
