The service I have received at Shirley Quattlebaum State Farm Insurance office has been outstanding!!!!! The business is easy to enter and leave, her staff is efficient and very helpful. I deal with Stefani Nelson who always answers any questions i have and is very knowledgeable. I always get quick clams service when I have needed it!!!! read more

Overall the ability to communicate your insurance needs with this organization falls short at almost every level. Updates to vehicles have consistently been placed on the wrong vehicles. Full coverage has been removed on certain vehicles mistakenly due to poor internal communication techniques. Due to the length of time with the company we have held professional patience even after loss due to their error. Further shortfalls during the last 12 month reporting period show a dramatic inability at all levels to communicate customer requirements. Cancellation of the wrong vehicles caused a lapse in coverage. This type of practice shows a highly probable lack of quality assurance. Lending customers possible grounds for seeking coverage elsewhere where proper training techniques are strictly adhered to and management holds all accountable professionally. Unfortunately the majority of mistakes have been at the management level leaving a total loss in professional confidence. As a family with resources both monetarily and socially we look toward assisting everyone and still hold patience. For families who find themselves in these situations, stand advised. Check your policies, call to follow up on coverage. We stay strong as a community by assisting one another and understanding we all make mistakes, but a family of lesser means monetarily due to youth or situation out of their control could have severely suffered if they incurred the losses we experienced due to lack of proper communication. read more