The service I have received at Shirley Quattlebaum State…read moreFarm Insurance office has been outstanding!!!!! The business is easy to enter and leave, her staff is efficient and very helpful. I deal with Stefani Nelson who always answers any questions i have and is very knowledgeable. I always get quick clams service when I have needed it!!!!

Overall the ability to communicate your insurance needs with this organization falls short at…read morealmost every level. Updates to vehicles have consistently been placed on the wrong vehicles. Full coverage has been removed on certain vehicles mistakenly due to poor internal communication techniques. Due to the length of time with the company we have held professional patience even after loss due to their error. Further shortfalls during the last 12 month reporting period show a dramatic inability at all levels to communicate customer requirements. Cancellation of the wrong vehicles caused a lapse in coverage. This type of practice shows a highly probable lack of quality assurance. Lending customers possible grounds for seeking coverage elsewhere where proper training techniques are strictly adhered to and management holds all accountable professionally. Unfortunately the majority of mistakes have been at the management level leaving a total loss in professional confidence. As a family with resources both monetarily and socially we look toward assisting everyone and still hold patience. For families who find themselves in these situations, stand advised. Check your policies, call to follow up on coverage. We stay strong as a community by assisting one another and understanding we all make mistakes, but a family of lesser means monetarily due to youth or situation out of their control could have severely suffered if they incurred the losses we experienced due to lack of proper communication.

Trustpilot reviews…read more Thanks for your review! Direct Auto Insurance logo Direct Auto Insurance Your review is pending.Read more Tina Hancock 0 reviews US Rated 1 out of 5 stars If I could give leave multiple negative... If I could give leave multiple negative stars I would. They lied and mislead me into thinking I couldn't get full coverage on my vehicle...state farm did it. I called to cancel and the lady gave me the run around and when I was informed it would be 50 dollars to cancel I asked to speak to someone else because that's not right and she put me on hold to go to the "agency" came back and gave me another name then I called her out on being the same chick and she still said that was what I'd owe. I hang up and go to the chats and when I say fine I'll pay that they cancel my plan then I go back to chat because I was going to see when it would come out and they changed it to 105 because they said I cancelled midterm so before NEXT YEAR. Absolute worrrstt company. Worst agents. They have nobody over them. They lie. They will give you bare minimum and not disclose that. It's a shit shoe 100%. Save yourself time and money and go somewhere.....anywhere else. I'd loovvve to leave the screen shots I have here for their lies I do have them and I'll leave them elsewhere trust me I'm going to all platforms...every single one possible. Worst experience worst place liieesss so hard they can't even keep up with them. Pathetic is a nice word for this place. Date of experience: March 28,2025

From the owner: Call for a FREE Quote Today!…read more At Direct we make getting insurance quotes and coverage quick and easy. Get a free Direct Auto Insurance quote today! Visit us online, in one of our 400+ local offices, or call 1-877-GO-DIRECT (1-877-463-4732) to see how you could save money on your car, motorcycle, and life insurance. We provide you with the coverage and services you need at a fair price and welcome all drivers to apply for coverage, regardless of past driving record and credit history. Terms and Conditions may apply. At Direct, we get you auto insurance you can afford with the respect you deserve: Life Made Easier. Choose how to connect, quote or purchase a policy: at one of our locations, by phone or online. Customizable payment plans and due dates. Dropped coverage? Welcome-back coverage with no penalties. No checking account or credit card required to get coverage. Customer service available in-store, online or by phone. Low rates, an affordable price no matter past driving record and credit history. Quick claims process with friendly and helpful representatives. Discounts available throughout our covered states. Local, with over 400 different locations throughout the Southeast.

Lacey is fantastic!!!! She was so kind in helping me get the best rate for my home owners and auto…read moreinsurance!!!! I have zero regrets switching from All State to State Farm.

Sam has been helping me since I called State Farm a few months back. My dad referred me to State…read moreFarm. He has his insurance with you all and he highly recommended I take out insurance there because I was telling him how much mine had gone up and sure enough Sam was most helpful and saved me like $60 a month on my full coverage car insurance and he's helping me with life insurance and he is totally on top of his game! I highly recommend State Farm and Sam as an agent!

Lee has the best prices in town! Pat is always friendly and very helpful anytime I call or go by!read more

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.