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    Shiva Mohtashami, MD

    4.6 (9 reviews)
    Open 8:00 am - 5:00 pm
    Updated 1 month ago

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    Ask the Community - Shiva Mohtashami, MD

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    Morgan Hill Internal Medicine

    Morgan Hill Internal Medicine

    2.6(37 reviews)
    0.1 mi

    I recently had a terrible experience with a medical office while trying to schedule a physical…read moreexam. To begin with, their online payment system was an absolute nightmare. I had to make numerous attempts, at least five, before I was finally able to pay for my appointment. It was a frustrating and time-consuming process. Making the appointment itself was no less of a hassle. Due to my specific needs, I had to schedule two separate appointments - one over the phone and the other in person. After my first appointment, I sent an email to the doctor to clarify some questions I had, but I never received a response. It was incredibly unprofessional and left me feeling ignored and unheard. Finally, I managed to schedule my second appointment for a Friday at 9:20 am. However, on the morning of the appointment, around 8 am, I received a text message saying they couldn't accommodate me and needed to reschedule. The lack of timely notice was extremely frustrating, especially since I had made plans and arrangements for this appointment. When I called to inquire about rescheduling, the earliest they could offer was the following Tuesday during my work hours. Their lack of flexibility and urgency in resolving the issue was disappointing. What made matters worse was that they only offered me another appointment after I requested a refund. It seemed as though they were only willing to accommodate me because I had requested my money back. At that point, I had lost confidence in their ability to provide the quality of care I needed. I felt that my appointment would be rushed and potentially prone to mistakes or negligence. Additionally, there may have been other individuals who required the appointment slot more urgently than I did. The most disheartening part of this entire experience was that I had initially hoped to establish this medical office as my primary healthcare provider. Unfortunately, their lack of communication, poor organization, and disregard for my time have completely deterred me. The only positive aspect I can mention is that the staff, particularly the ladies at the office, maintained a professional demeanor, despite the evident frustration among them. Overall, I would strongly advise against considering this medical office. The issues I encountered with their online payment system, scheduling process, lack of responsiveness, and untimely cancellation notice demonstrate a complete lack of professionalism and respect for patients. I will be looking elsewhere for a reliable and competent healthcare provider. I did get 1/2 my refund back.

    Been going to Dr Devang Shah for over 10 years. I always appreciate that he truly takes time to…read morelisten and never makes you feel rushed. I've found him to be extremely knowledgeable and professional and his approach towards health, diet and exercise seems on target. I've also had nothing but good experiences with his staff and I like that you can text them for appointments and follow-up instead of calling. I highly recommend Dr Shah.

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    Nimisha Shah, MD

    Nimisha Shah, MD

    1.8(5 reviews)
    0.0 mi

    Dr. Devang Shaw Is not easy to understand. I came away with misinformation due to his poor…read morecommunication skills and attitude. He has a "God complex", and instead of giving an answer to my questions, he took the "How dare you question me?" attitude, became argumentative and repeated himself over and over again. He also appears to look down on women. He sure looked down on me! I feel sorry for his office staff. The young women, probably trained not to communicate with clients, except for, "I'll ask the doctor", answer phones, schedule, keep their eyes on their computers, and say, "I'm sorry" when spoken to.

    We scheduled an appointment with Dr. Nimisha Shah for my husband and contacted the office in…read moreadvance to confirm insurance coverage. There was confusion between the clinic and our insurance regarding eligibility and provider listing on the insurance card. We were told the visit could only proceed as self-pay, so we agreed in order for my husband to be seen. During the visit, there were repeated delays while the office attempted to verify insurance, including coordination with our insurance provider. After the visit, we requested that the claim be submitted to our PPO insurance for processing. However, the office refused to submit the claim through insurance and stated it would remain self-pay, despite our PPO coverage and confirmation from our insurance company regarding eligibility. Overall, the care itself was completed, but the billing process and communication regarding insurance were very difficult and not clearly handled. We are still trying to resolve the billing issue through our insurance.

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    Shiva Mohtashami, MD - familydr - Updated July 2026

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