A year and a half ago, I had a job requirement that made me wear black shoes as part of the uniform requirement. The shoe stores at the Orange outlets were closed, and I knew this had to be my last chance, and thankfully this place was open. I asked an employee if they had any shoes for work, and she was so quick and straightforward with her job. She found a good pair of shoes for me to wear. I tried them out and I loved them. I quickly purchased them. The employer at the time loved them and even though I don't work at that place anymore. I still use those shoes when I need to put them on and pick up my brother from school on a lazy day. read more

This store needs to be cleaned up big time. They scammed the company and the customers. My mom bought one woman sandal and one kid shoes, but the receipt printed as two adult (man) sandals. So of course, the shoes can't be returned and he kept telling my mom to bring the right receipt because that receipt doesn't have the kid shoes in it. It is the right receipt, the guy just didn't scan the sandal and the shoes, he just typed the wrong items into the receipt. I will report them to the city, the company and the police. I also saw that we aren't the only victims of that store. read more

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Selection for running shoes isn't very good for shoe city and they follow you around the store and stand there and watch you while you are looking at shoes. They ask "can I help you?" You say "no I'm just looking..." and they just stand there ...if you walk to the other side of the isle, someone else comes up and does the same thing. I do my best to stay away from this place but I decided to pick up some running shoes on the fly. I'll also add Ive been to this location four times and they literally have followed me around the store all four times. I forgot to add that when i was at the counter purchasing the shoes, I used my card, and when i tapped it, the machine prompted me to sign, so I grabbed the pen to sign and the lady snatched the pen out of my hand, pulled the shoe box closer to her and asked to see my ID. I gave her my ID and bank card and she kept repeating "is this you is this you..." and then turned my bank card around, and looked at the number. I don't know if she turned the bank card around to get my number on camera to possibly scam me later or what...but then she gave me back my identifying items, let me spin the wheel which nobody ever wins and I left. When I made a right onto Brookhurst street from the parking lot, I looked to my left, and she was staring at me thru the store window. At this point I felt obligated to leave a yelp review because everyone in that store is a liability and it needs to be known how they treat the public in the city in which they operate. This is not how you do business. read more

Yesterday I bought a pair of tennis shoes sketchers at shoe city,at she collected my money, gave me my receipt, and then took my shoe from the box and said she didn't think it matched the number on the box so I'm trying to leave. I'm in a hurry. My shoes are paid for and I have the receipt but she took my shoe from me and ran over to where I tried on the shoes and everything matched up like I told her, I thought that was very, very rude to do to a customer after they paid and received the receipt! read more

I couldn't even shop in peace. Old boy was starring at me like I was about to run out or something. He immediately shut the back door while I was looking at the uggs. I was going to buy a few pairs but the looks I was given were not very welcoming. BEWARE DO NOT SHOP HERE! The Indian guy makes you feel very uncomfortable. I will definitely not be returning to this establishment. If I could rate it -10 stars I would. 0 customer service. I'm going UGG they definitely don't look at you like a thief. read more

Unbelievable, I bought a pair of shoes and were gifted an other pair of slippers love this place

I have tried to come here many times thinking it will be different but each time I try to go it's always a issue I am followed through the store every move I make is watched as soon as I grab a pair of shoes to try on someone is running towards me nobody wants to shop somewhere where they act like your there to steal needs new management and new employees! Please drive further to a different shoe city don't waste your time and money here read more

The lady that works there had terrible customer service. We tried returning something there and at first she said she could give us a refund back on the card and so the card number was on the receipt and she acted like she couldn't read it on there. Then she proceeded to say you needed the card present to have the refund back but it never said anything about that on the receipt so I was confused about that. I told her that they need to put that policy or whatever on the receipt because it never said anything about needing the card present to be able to receive a refund back. She had an attitude as well. Terrible service here would not recommend at all. read more

Tons of options for shoes from causal to skating ones. Pretty good area to do business surrounded. Employees can do better on service on personal space and timing. I like the amount they bring including backpacks and socks. Some things to brush off but got potential here. read more

Shoe City - Shoe Stores Near Me - Garden Grove, California

So I went into this place trying to get some shoes last minute and all the pricing are really jacked up just to let u guys know also I bought socks with my purchase and they took it out without us seeing it then after I left on my way I'm like where's the socks I paid for so I went back when I told them u guys forgot the socks there like no we gave it to u I'm like no u didn't then I'm like let me see cameras the store owner was like that will take to long so he gives me a pair that I paid for just wanted to let u ghys kniw what happen to me please be aware of these guys they might try to ripp u off as well hooe this helps some one read more

I stopped here yesterday to look at some shoes, and purchase some. I have been coming here off and on for years. I usually go to the location in Westminster closer to my home. But I stopped here and looked at some shoes and other goods and I purchased some. NIce things on sale here. People were nice, and I was a happy man. read more

It was a pretty good experience for the three of us. Immediately, this employee (we didn't manage to grab her name, but she was a lovely middle-aged lady) approached us asking if we would like any assistance. She was very kind and helpful, giving us a few recommendations of her own as well as getting us a few that were of our size and preference. There was actually a GREAT selection of shoes!! We tried on quite a few pairs (2 of us trying on shoes, both 3-4 pairs) but did not feel rushed one bit or receive any annoyance/rudeness! She also gave positive comments of what she thought looked good. In the end, we left with two pairs. We payed a total (+tip for her amazing service) of $160. For us, we thought it was a great value/price. We left very happy and satisfied, thank you!! read more

Weird experience, they follow you around the store even when you ask for no help. Almost like they think you're going to steal something at all times? Pretty off putting for a customer. Limited selection in color and sizes as well. read more

I wanted to buy some sneakers and looked through other stores in this plaza on my way home. I decided to check out Shoe City and immediately felt intimidated by the woman working there. I was just quietly browsing for some shoes until she got uncomfortably close to me and asked me if I needed something. Jokingly, I told her I didn't like one of the colors and I was still browsing and she made fun of me, implying that I was stupid for looking at the box. Some of the boxes were in the wrong places so I was trying to make sure the shoes I picked out were the color I wanted. She didn't need to be mean about it. She also just kept coming up to me and made me feel intimidated. I wanted to leave the store asap so I just bought a pair of shoes which luckily, were fine. I like them but I wish I had more time to browse to be sure I was truly satisfied. The shoes were within my budget which was okay but that whole experience left I sour taste in my mouth. I'm unsure if I will ever come back here. read more

As a black man with his wife and 3 kids in the store. I felt racially profiled. Was followed isle to isle. Offered no assistance at all and feel as if the customer service just over all sucks. No one should ever feel as if they are spending money in an establishment and to be treated as if they are a potential thief. I literally had my wife and 3 kids with me!! A pocket full of money and offered no help just followed around the store. It was to the point to where I had to go ask the lady personally if there was an issue at the store and told the lady at the register. The lady at the register told us she was new but that's no excuse for this kind of customer care nor service. Maybe this place is just racially charged against people of color. I have read a few reviews where people are treated in the same manor. This place just isnt a african american friendly place at all..and for that..they have lost a customer for life as a company. The owner, the managers and the staff all need coaching on how to treat people. People go to companies and stores based on the products..they keep coming back based on the customer service experience they have! THIS PLACE SUCKS..GO TO MARSHALS AROUND THE CORNER OR JUST SHOP ONLINE..ITS NOT WORTH THE HASSLE. read more

Came in with a fashion emergency. Staff took the time to help me look good. Thanks you guys! read more

Shoe City - Shoe Stores Near Me - Garden Grove, California

I came here to look for a pair of running shoes since the ones I had were pretty worn out. They had a good amount of running shoes to pick from, but the thing that really turned me off about this place was their customer service guy. He was either the owner, a customer service rep, or lost preventions, but whatever his role was he made both my girlfriend and I feel really uncomfortable. From the minute we walked in he had his eyes on us like a hawk. I get it, maybe they're in a part of town that theft is very high, I don't know, but the way he just kept starring at us the entire time made the whole experience there very uncomfortable. I tried seeing it from his point of view, maybe he was trying to just provide customer service, but after I was looking at the shoes he comes up and asks me what size I need and gets it for me then takes it to the front for me to purchase, it honestly made it feel like he thought I was trying to steal the shoes. For the sake of having RETURN customers I'd recommend this place change their customer service strategy, since at the moment it is just straight up creepy, Needless to say I will not be returning here. read more

This store is extremely uncomfortable to shop in. There's a worker staring you down from the moment you walk in. Repulsive customer service.

I would just like to commend the young man behind the counter at the Chapman and Brookhurst location in Garden Grove. Outstanding service. I had a pretty bad experience at the Harbor location in Anaheim. The young man at the Brookhurst location in Garden Grove was able to rectify it and took good care of me. He happily exchanged a pair of shoes that I had bought the day before at the harbor location. I am so grateful to him. I don't have $60 to just throw away. I will definitely be a repeat customer at this location. Incredible service by this young man. So impressed!!! Thank you so much!! read more

I was here with my girlfriend and we were planning on spending at least 250.00 in shoes. We were immediately followed around and were repeatedly rushed to make a shoe purchase while looking at 2/5 rows of shoes that they have on display. Their dumbass employee who was assigned to mop the store hit her ! It's also very musty and smelly in there , In my opinion this is a pretty unprofessional and shitty managed shoe city but hey it's great for me because I saved 250.00 .. shop online people !! read more

I came in to buy three pairs of new vans two pairs of chucks and some boots. The man and woman are very creepy. I asked for help to the women and she ignored me so I just bought some slip ons for after my pedicures. When I tried to look at shoes all three employees were right around me and I got scared ,I felt like I was going to be attacked. I won't ever come into the store again. Now I'm sitting in my car trying to find a store to buy my shoes and I'm writing this. I feel these people are very racist at this location. read more

If I could give 0 stars I would. This place is horrible . They have false advertisement. You would think if they have "SALE" marked all over their store then would ACTUALLY have some of their shoes on sale , but no . It's completely bullshit . They made me waste my time and gas to stop thinking let me check out their deals when In fact they had no sales going on . Do not shop here it's a waste of time and money your better off going to any outlet shoe store . read more

Shoes. Shoes. Socks. Stuff for Feet. Stuff for shoes.Things for your head (hats). Back packs. I bought thin socks here and the Asian man asked if they were for me because they were for woman. Then he chuckled and looked at me like was a weirdo... RUDE. I like thin socks with sport shoes. Convenient place to buy shoes. read more

This place is so disorganized. You can't tell whether it's organized by brand or gender. Even the sizes aren't easy to find. Employees are nice, but not helpful. One of them kept watching from afar and noticed my sister and I walking back and forth because we were having a difficult time locating shoes and he never approached us. We managed to pick out a pair of Nikes for a good price, but to be honest, the shoe didn't look like it was the best quality. I feel like Shoe City in general sells shoes that didn't pass the factory check or something, lol. On top of that, they had a super sale outside of the store, but a lot of the shoes were not that nice looking, so I can see why they wanted to push for the extra sales with those pairs. Overall, if you don't care about brands that much and just need a pair of shoes, I don't see why you shouldn't come here, but as a shoe junkie, you're better off visiting stores like Foot Locker. read more

Update: 6/10/18 Tried going again to get shoes, and once again, my sister and I were hounded by the employees every 2 mins. I dont understand why they feel the need to watch every second of a customer. If this store is prone to theft, maybe they should find a better way to secure it. This will be the last time I go into this store and will let people know if they ask me about this store, not to go there. ............................................ The employees at this store follow you, ask you questions every couple mins even though you say you are just looking and over charge for low quality shoes. My sister was looking at a pair of black shoes with blue bottoms and they wanted 39.99, the same pair of shoes but all black were 10 dollars cheaper.....?!?. Why? They say the company makes the prices....no I don't think so. Then they have a spin wheel to see if you win money off your shoes or a free pair of shoes but only after you purchase your items. I'm not going back to this store, I'll try the other one on ball rd. read more

I dont know why there are so many bad reviews. The employees are kind and helpful, and I can get a nice pair of shoes here with no problem. The prices here are the same as anywhere else. read more

My fiance and I were shopping for shoes here. We left our phone on the seat and when we went back it was gone. We asked the workers there to use the store phone to call our number so we can locate it but they said their phone wasn't working and started speaking Spanish to eachother... the way they were talking to eachother and saying the store phone doesn't work I then knew they had our phone. We asked to talk to the store manager and the worker there snuck and put the the cell phone back on the seat where we were trying on shoes... please beware when shopping here!! Keep your belongings real close and don't trust the people that work there. I will never go back there again. Shame on these people! read more

We used to shop here more for our kids, but the last two times we have been in, prices have increased significantly. I can buy Vans cheaper at the Vans store, or online. Service depends on who is working. Last night, no one offered to help us at all. read more

You cannot make a return if you buy it here!!. I made a purchase. I wore the shoes only 1 time, and they hurt my feet. I brought it back. The indian manager (Kadar) made all excuses saying no-one would buy return shoes if I already wear them. On the receipt, it said "worn" shoe are not accepted (for return); it DID NOT say that I cannot make a return if I wore it. The shoes are still in nearly good condition, but they won't take it back. This place cheats their costumers. read more

There was four employees and every single one of them was rude. I went to make an exchange and he says idk if we have any go check in my head I am thinking like aren't you here to go look or at least help instead if standing around. As I am looking he comes to me and I try to give him the shoes and he says no you go over there and they will do it then he starts to walk behind me I felt uncomfortable but I laughed like does he think I was trying to take something? I had gave him the pair of shoes and the receipt . Then he starts complaining to another employee about not wanting to work and her response is " I planned my vacation a year ago." Not only are they holding up the line but not everyone cares about your personal business. Shoe city should hire more professional people who really wants to work. Definitely not coming back. read more

They have a very large sign outside that says converse are on sale, but when you go inside the workers say no they are not its regular price and its a misunderstanding. That makes no sense. read more

I walked in to purchase a pair of vans for my nephew. When we arrived, we were not greeted by anyone. The good thing is my nephew knew exactly which shoes he wanted so it was an "in n out" sorta deal. Well, during the time we were there, the staff was so rude. To be even more descriptive, I'm mostly commenting on Margarita who's name tag also lists her as the assistant manager. What type of store manager is this? She was yawning the whole time & obviously lacks customer service skills. This girl needs a bed and some training, it was horrible. read more

This shoe city is a couple blocks alway from me so it was my go to shoe city. After My last visit today I am never going back! Every time I would go they're like hawks on you, watching your every move, standing at the end of the aisle WATCHING you. I understand the purpose is to prevent theft but if that's the case, why not place cameras on every aisle and place an employee to watch them? Instead of making every customer feel racially profiled, uncomfortable, and have an unpleasant visit. Overall the owner, assistant manager Margarita, and all employees need a lot of training because they sure do lack in it. Save your time and do not shop here. read more

I bought a pair of Nike shoes with the help of Aliya - associate worker there. She is very friendly and helpful , and with smiles on her face. I will return here again. And dont foget to spin the wheel for a chance of a free pair of shoes. read more

If I could give no stars I would....an employee at this store stole my gift card number and used it at the Costa Mesa store. Neither the Brookhurst location or the Costa Mesa location tried to help me reclaim my gift balance of $100.00. Corporate refused to provide me with restitution. I always buy my shoes there, so a little good faith and a little money would have bought them a lifetime of my business. However, corporate did not see it that way, refused to reimburse me even though their employee stole the money, their store processed the gift card purchase without the card present. The manager of the Costa Mesa store said corporate would be able to look up the transaction details but corporate refused to attempt any resolution. In fact, they were so rude, they hung up on me mid-conversation. I will NEVER give this business a cent of my money. And on a side note, I suspect that they have sold me several pairs of counterfeit Converse in the past. Horrible business, horrible customer service. DO NOT shop here!! read more

I didn't like this place much went here looking for shoes for my kids I had the manager following me around as if I was stealing he ask me about 10-times if I needed help I told him no just looking for now I'll let me know if I do... When the time came I need him he told me to hang on and didn't come over I just walked out read more

Came in 7 mins till closing, with daughter & husband. I'm a regular here, bought another pair on Nike. Young girl working always gives me great service I definitely recommend!!!! I will be back within 1 month my daughter really uses her shoes. I might be back before than. I need some new ones & hubby does too. Thanks Shoe city! :) and thank you for hiring great staff! That doesn't come along often. read more

This place is okay. The employees seem nice , but they seem so rushy and always keeping a eye on you. So I found my grandkids shoes they came over and ask me if they could get the shoes so they can hold them up front . Didn't feel comfortable Very strange .. Best part of this was that my grand kids were happy . read more

Went in last night with my husband at 8:30pm. He already had in mind what he wanted (all black shoes for work) I seen they had the new Star Wars slip one and was excited. Went to try them on... Right as I put my foot down the lady comes over "oh yo need sock?" Umm I already have it on, so I reply "no thank you I'm done" she asks me 3 more times, then as I am putting the shoe back in the box she brings me a nylon sock... Really? I'm already done. I say thanks and walk to my hubby. She asks my husband at least 5 times if he needs help... Nope he is fine, just looking for his size. She was super pushy and followed us around the store. I put my Star Wars shoes back, cause she was really annoying me. She followed us up the register and stared at us as my husband was paying for Hus shoes.. Really??? I hate this location, cause this happens all the time there. Never going there again. read more

Service is not that great i came in and honestly the employees were not doing anything just talking and it took for ever for them to stroll by to see if i needed any help.They have a good selection but i wouldnt say they have the cheapest price. read more