I chose this business based on reviews.Quality for service requested was poor. I took in a pair of boots to be resoled and reconditioned. After explaining what I was looking for the store employee informed me that the soles were still in good working condition and didn't need to be replaced. He recommended that they be reconditioned. I agreed and left feeling like I was at the right place! After picking them up, at home it was time to put them on. I then realized that they had only been reconditioned on the outside of the boot. The laces had not been removed in order to condition the tongue and the inside of the eyelets. Very disappointing. I will not be using this business again. read more

Nice work completed on time as promised at a fair price. I very much recommend the Shoe Clinic.

Did a great job repairing a pair of leather deck shoes. They were ready when promised.

Al has repaired many pairs of shoes for me. He does excellent, old school leather work. He's a pleasure to talk to and his fees are reasonable. read more

Incredibly friendly and fast service. What I love most about this business is that there isn't a window that you have to pick up your repaired shoe. I don't live nearby the store and honestly don't get out this way too often, and the shop owner had no problem with that. You pay upfront and keep your pink ticket so that you can get your shoe when it's done. I had a strap fixed on my sandal I think it cost eight dollars. The work was complete in two days. However it was about a month later before I had the chance to pick up my order. The owner is very experienced at repairing all sorts of shoes and boots made of different materials. I was very impressed with his knowledge and would absolutely take my shoes or boots to be repaired by him again. read more

Suspicious from the Start I was suspicious about paying in advance. It was for full soles on a pair of 25-year-old LL Bean men's slip-ons with tassels, made with a medium weight, leather sole, no special problem. The shoeman was pleasant at first and a bit hurried. I did not like shelling out $74. in advance. What is this? I thought, but I didn't say anything about it. A few days later I returned to pick up the shoes. They looked okay at first glance, but once home, I was surprised at how heavy they were. The thick rubber soles were too much. The weight caused the shoes to flip up and down on every step, and they were as stiff as they were heavy. I let them sit on a shelf for a couple of months, thinking about donating them. Then, this week I decided to take them back.Why not? I thought. I paid a hefty price. Standing at the counter with the shoeman and telling him my situation about the shoes, I could see that he was irked. His personality became negative, but he very reluctantly agreed to replace the soles with leather. I didn't ask any questions, but should have because here's what happened next: Four days later, I returned. He looked at me but didn't speak until he picked up the shoes and came to the counter. I could tell that he was really irritated. He had nasty expressions and attitude, saying, "This ends your warranty." So, I learned that there are two personalities here, one, when he's taking your money in advance and you have no problems, two, when there is something that needs to be worked out, you get trouble. I wanted to get out of there. The shoes felt lighter, and that was good, but at home and taking a good look at the shoes, I could now see how thin the leather is, really, really, thin. Three Sixteenths of an Inch... And they are almost like walking barefooted, they are so thin, not much between my feet and the pavement, only 3/16ths of an inch, not nearly as thick as sold new. And around the edges, the soles now are rough. He didn't even smooth them on his machine.They are a roughcut, Who would do a thing like this; what kind of person? His leaving the soles' edges rough wasn't an oversite, but looks like part of getting back at this customer who was so bold as to bring back shoes not done right the first time. For me, it's $74.00 down the drain. Someday, shortly, my feet will wear through the thin leather; that's if I actually can wear them. I may possibly be able to walk short distances wearing thick socks. The End read more

I Jimmy Buffetted an expensive flip flop. So I took it in. They gave it a sew and I was back on the beach, and back in action. You can't even tell it's not factory. In fact it feels better than the in the didn't blow out. read more

I dropped off a pair of shoes for a new sole. The Shoe Clinic in Memorial did a great job. I am very happy with results, the price, and the amount of time needed for the repair. read more

Al is the best. I have been going to him for probably 33 years. I don't know what I'd do if I didn't have him to fix the lift I need on my shoe because of a motorcycle accident. He has become a good friend. You can't go wrong with Al! read more

I got 1st class service, my boots are better than brand new. I enjoyed the conversation and feel like I was treated like an old friend. Great price, the repair was top shelf. All I can say is thank you. I recommend this place to anyone want the job done right. read more

Fast and friendly every time. His work is always great. He's probably repaired every single pair of heels that I own. He's also repaired my designer shoes and belts. read more

This is kind of a hole-in-the-wall place but I went here based on Google reviews and I was not disappointed. My cat went psycho and decided to eat my husband's $400 shoes so I brought them here and he fixed them as good as new and they were able to be picked up 48 hours later! Very fast, friendly, and excellent service. Would recommend to anyone read more

I first found this business when I needed to have a zipper replaced in my suitcase. It was ready when promised and cheaper than what I paid before in a luggage repair shop. It appeared to be a better repair as well. I recently returned with a pair of boots. The owner helped me evaluate the cost of repair verses a new pair of boots. He was EXTREMELY helpful pointing out what to look at when making an evaluation and the differences among who and where shoes/boots are made. He was unable to get new soles in the time he felt reasonable so he sold me upgraded soles at a reduced price. It was the BEST in customer service. I HIGHLY recommend this establishment. read more

What a great find!! An old school shoe repair place with a skilled, caring, talented craftsman.

I am so excited to have found a place to fix my shoes. I took in a pair of riding boots that were scuffed and had a heel that fell off and a pair of booties that sounded like tap dance shoes because the heel cap had been reduced to metal. Both pairs were done in less than 48 hours, they take cards, the price was reasonable and the workmanship looked good. I'm excited to be able to wear them again. read more

I have been taking things here for years...shoes, briefcase, belts, purses, suitcase. He fixed lugggage which another repair store had told me could not be repaired. The work is excellent, done quickly and at a reasonable price. I won't go anywhere else. read more

Great work done for a reasonable price with quick turnaround. I'll probably buy some nicer shoes now knowing I can bring them here to extend their life. read more

UPDATE: The boot repair was flawless and there was absolutely NO smell of smoke from the fire. Wow! I will definitely be bringing all my shoes here going forward! read more

I had driven to The Shoe Clinic from my house about 40 minutes away because I heard good things about them. The owner was very friendly and even offered to do the work for my son's backpack right then since I lived a good ways away. He had it ready very quickly and did great work. It was perfect and the price was very reasonable! Will do business again! read more

I took a pair of boots for new heels, that should have been repaired already. I wasn't sure they could be fixed but The Shoe Clinic did a great job. Reasonably priced and quick service. He even touched up the heels where they had been scratched. I highly recommend The Shoe Clinic. They have moved to 550 E Memorial. read more