Came in today with my Dad. He was shopping for new work boots for his job and has been a Red Wing…read morecustomer for a while (his last pair lasted him 3 years!) When we walked into the store the associate was helping another customer. However, when we left, the associate didn't come over to help us, instead he started texting. And never stopped. Mind you, this store is 700sq ft at most. We were asking the man questions and advice and he answered, but never took his head up or looked at us until we asked for sizes to try on. Luckily, my dad knew basically what he was looking for and was able to find it. Otherwise we would have been lost. No help at all. Kind of shocked at the total lack of friendliness.

The lady that helped me took great care of me while I was there. Got a new pair of boots, insoles,…read moreand a belt. She filled me in on all of the things that come alone with owning a pair of red wing boots and was a ton of help. Thanks

I found a pair of shoes and asked a worker if she had a foot measure so we check his foot size. I…read morehad to find the gadget she had no idea what I was talking about and then she just stood there for over 10 minutes holding it. I just gave up and gave my son different sizes to try on until we found a pair that fit. Then when we went to check out the same girl was rude at the check out ( found out she was the manager), another young lady stepped up and rung us up so we could leave. Very Poor customer service!!

Actually had a decent experience when I first went to buy the shoes - BUT CONSUMER BEWARE - they…read moreare overpriced. My suggestion is to compare prices online. I recently went to return a pair of shoes and the girl working the front counter (Deajia - or something like that) looked at the shoes (with tags - brand new, never worn, still in box) and STILL had to call a coworker to see if I could return them because there was some 'dirt' on the sole; this has to be from me trying them on in their store becausd I never wore them after purchasing. I found the same pair online and found I'd paid too much. My advice to management - train your employees properly and teach them some customer service...especially Diajia (again, I know I am butchering the spelling). She was emotionless and inconsiderate. I was going to look around to see if anything caught my eye, but after experiencing the customer service - never again; I left without looking. I went somewhere else. Got my refund after confrontation. I would steer my family and friends away from this place.

Visiting malls are a favorite nostalgia, from growing up and was in town, Dover Mall was close to…read moremy hotel and figured it was worth the stop. Coming from NY State, visiting a mall where all purchases are tax free was a win. The mall itself had your typical mix of local and well known stores, and average vacancies. One level mall, for a smaller mall was clean . My two stores that are my go too are Boscvos, and Shoe Depot. Even though a smaller mall, nicely decorated for Christmas. Boscvos selection was phenomenal, recently remodeled modern store. Shoe Depot was able to find a pair of running sneakers. Service was different then I was used too, but pleased with my purchase and would visit the mall again, if visiting area.

The rent a cops at the Mall are Rude and Nasty to Handicapped people or just to persons with…read morephysical disabilities The young gentleman who rides around is very nice But the Heavy Set Woman needs to get some customer service skills She is rude and obnoxious I may never go to this Boscovs again Walmart is a disaster too so I guess I'll take my money out of Dover

They are listed as open online , even with hours . Drive there from a distance away .... Out of…read morebusiness !

Enjoyed this store very much, stumbled upon it after I was at the army navy store... they had a…read morenice cat named Larry and I was drawn to the huk gear for men!! They have a good selection of men stuff and women. Tell her Eric sent ya lol, I'll be back!!

This location is full of friendly, helpful staff! They are very knowledgeable about their work, too.read more

I love this Kohl's. I can shop and find everything I want here from personal, to bedding to,…read morehousehold. I love when they have the big discount sales I can spend hours looking and matching for me and my daughter. The staff is always friendly and very helpful.

I brought a Speedo swim suite six months ago for $74 from Dick's Sporting Goods. The fabric is…read moreseparating and sagging. I tried to exchange the swim suite and the manager only cared about the expired return date. He was very condescending and could care less about my problem. It was a terrible experience and I will not buy anything else from that location.

I was at the Dover, DE store yesterday in which I purchased a brand new TaylorMade Qi35 Max driver…read morefor $599.99 brand new. When I used the club today, it broke in half completely. I went all the way back to the store, which is 45 mins each way, to which they were no help. I believe Dave was his name, the manager, who told me to contact TaylorMade directly and go through some warranty. They would not even help with contacting TaylorMade which is what the attached says to do. I am distraught that my brand-new top of the line club would break in such fashion and instead of the store making it right and providing me either a refund, or a different club, they did not & are telling me I have to contact TaylorMade personally. That may take weeks, and they may not even replace it. I simply do NOT want a replacement of the same club; I want a refund or a DIFFERENT driver which I explained to the store associate, and they would not do. Why is it that on top of being out on an item I just purchased yesterday for a significant amount of money, I also have to go through a 3rd party and wait weeks for a replacement, that I DO NOT WANT & they might not send. It is beyond me that a product I purchased a day ago IN STORE I cannot refund or replace. I am extremely disappointed and will NEVER be taking my business to this company again.

Dover, Delaware store…read more I was looking for a pair of boots that are out of stock in MOST of the stores in the US, so I checked this store's inventory. Perla looked very hard to find the boot based on my description only since I didn't have the item # or SKU. To my surprise, Perla found the boot and went above and beyond by offering to transfer the boot from Delaware to my local store, and Tom (Delaware store manager) was EXTREMELY AND INCREDIBLY helpful in making sure that the boots arrived in only a few days. This store's customer service is on the level of Chick-Fil-A...I give it five stars!!! Thanks EVERYONE, especially Tom, Perla , and the Kansas District Manager who cooperated with the Delaware store!

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.