The staff were incredibly helpful and friendly at this location. We had a wedding party of eight…read moreand they eagerly accommodated us with a prank that we wanted to pull on a friend. Another groomsman forgot a gift card in his suit and the staff offered to find and send a picture of it back to us so that we could use it that way. Very helpful

This was genuinely the worst retail experience I've ever had. I came to buy a pair of dress socks…read morewith my boyfriend and there was no sales rep behind the counter. We've been sitting here for 45 minutes as people come in early for their fittings and are prioritized over the other patrons (again, 20 minutes early for their appointment). Nobody acknowledged the 5 of us in line until my boyfriend walked up to one of the reps to ask for help. There was no acknowledgement of the wait or lack of support. It was truly like I was in the Twilight Zone and they didn't want to make the sell. Will never go back, my boyfriend can go sockless next time and we'd both be happier than we are right now. Better be the best pair of socks he's ever put on his feet after the torment we just experienced.

You can get some really killer deals at the store if you go at the right day and time. Sometimes…read moretheir stuff is still a little expensive even with the discounts ($30 for a two piece outfit). They do have a great rewards program for every hundred you spend you get $10 back. The staff is amazing and super friendly! I would definitely check them out during sales!

After being so excited we got an ultrasound for our baby, we decided to go to Carters to shop…read more Unfortunately there was a disgruntled employee that made the experience terrible. My sister was looking at a rack full of clothes, and I guess it was a rack she wasn't supposed to look at. The employee held her hands up in disgust, and my sister apologized. The employee ignored her and then slammed the clothes back to one side of the rack. I don't recommend anyone shopping at this location until the employee goes through customer satisfaction training, or finds a new job. The other lady was nice, thank you.

I had my moc toe Redwings re-soled at this location. Fast and quality work. My two year old boots…read morelook new

I am sorry but I cannot support the five star reviews. When you buy a pair of boots which you are…read moretold can be resoled and then return a year later to be told they can't be, it just feels dishonest. Taking my business elsewhere from here on out.

I love shopping at the Loft and not only for the quality clothes they offer but for the excellent…read morecustomer service. On this particular visit my friend had an issue trying to return something where the receipt could not be located both physically or in the system. Because she is a loyal customer the manager really worked with her on ensuring her satisfaction. It took some time but we had a really wonderful experience. I would recommend the Loft to anyone. Their clothes are stylish and last!

Typical store. Same set up as all the other stores that I have visited. This store is decent as…read morefar as customer service goes. I am always greeted and told about the current sales. Although I am never offered assistance when I am in the dressing room with the wrong size. Sizing is not consistent, I never buy the same size twice. Their sales are nice. Never pay full price. Everything always goes on sale. Remember that.

We've shopped here for years. Today is the last time I will go there. Went into to get white canvas…read moreslip on Vans. Store associate asked what size, goes to the back and returns with 5 things saying our size wasn't available. She brought out two different options in a burgundy slip on, a pair of sandals, navy Toms and a bag of socks. After telling her no 5 times she goes to the back and returns with the exact size we originally asked for. FYI- shop the Vans store at the Wilmington Mall and skip Journeys.

I was at Journeys at the Independence Mall yesterday and saw a sale rack that said "$19 to $39." I…read morecould not find even one pair for $19 and when I asked the sales rep where the $19 shoes were she replied that there were none! No apology or reason for the lack of $19 shoes. I feel this is false and deceptive advertising and since a lot of young people frequent this store too it is especially deceptive. I also thought the prices of other shoes were outrageous and would not shop there if it were the last shoe store around!

Most exemplary experience and professional & kindest service in Dillards ever. I received…read moreassistance in two departments in this Dillards: Caroline for Lancome in cosmetics & fragrances department and Robert "Preacher" in the men's shoes department. Caroline, the makeup artist for Lancome, was very charming , kind, and assisted me in sampling all these new fragrances from Lancome. I loved her French accent and spending time with her sampling the products. It was first time in Dillards and rare throughout my life for a salesperson in cosmetics to be very patient and kind to me without treating me like I might not make a purchase or disregard me for other customers. The fragrance collection box was priced at $37.50 instead of the regular price for $50. I had to purchase $39.50 worth of Lancome to get the free gift with purchase from Lancome , so I purchased more products. The free gift was Lancome Free 7-Piece Brightening and Revitalizing Absolue . I purchased LANCÔME'S IRRESISTIBLE LIP IDÔLE LIP DUO, Absolue Les Parfums fragrance collection, and DUAL FINISH POWDER FOUNDATION. The fragrance collection is a great way to sample $280 bottles of perfume. My favorite scents were the exotic, incense, & oriental and gourmand perfumes: Oud Bouquet, Rose on the Moon, and Rose or Die. Rose or Die was not available to sample yet it became my favorite after buying and smelling it for the first time. Absolue Les Parfums is a bold new niche fragrance collection from Lancôme's Absolue line, revealing the Rose like you've never experienced it before. Eleven scents are shaped around this iconic ingredient, crafted by master perfumers. Each niche fragrance evokes an unexpected encounter between the rose and the Domaine's powerful natural elements. This Limited-Edition Discovery Gift Set Includes: Rose on the Moon: Centifolia Rose, Vanilla Essence, Santal Essence (0.06 fl. oz.) 1001 Roses: Centifolia Rose, Damascena Rose, Musk Accord (0.06 fl. oz.) Storm & Roses: Centifolia Rose, Patchouli Essence, Blackcurrant Absolute (0.06 fl. oz.) Not Your Rose: Centifolia Rose, Musk, Moss Accord (0.06 fl. oz.) 6AM Rose: Centifolia Rose, Jasmine, Lily of the Valley Accord (0.06 fl. oz.) Le Parfum: Centifolia Rose, White Tea Accord, Musk (0.06 fl. oz.) Hot as Rose: Centifolia Rose, Patchouli, Aromatic Bouquet (0.06 fl. oz.) I Flamed a Rose: Centifolia Rose, Patchouli, Ambrox (0.06 fl. oz.) Rose or Die: Centifolia Rose, Black Tea Extract, Guaiac Wood (0.06 fl. oz.) Hell of a Rose: Centifolia Rose, Vetiver Essence, Ambrette Absolute (0.06 fl. oz.) Oud Bouquet: Centifolia Rose, Oud Wood, Praline Accord (0.06 fl. oz.) LANCÔME'S IRRESISTIBLE LIP IDÔLE LIP DUO description: This Limited-Edition Mini Lip Duo Includes: Mini Lip Idôle Squalane-12 Butterglow™ Hydrating Lip Balm in Shade 10 Keep it Glowy - 0.02 oz (0.8g) MIni Lip Idôle Lip Shaper in Shade 53 The Tea is Hot - 0.028 oz (0.80g) Lip Idôle Squalane-12 Butterglow™ Hydrating Lip Balm is a buttery, hydrating Lip Balm is supercharged with 12% squalane, providing instant shine, buildable color, and up to 24H hydration. The lightweight, non-sticky formula improves the look of vertical lip lines and lip smoothness after 7 days*. Lip Idôle Lip Shaper is a creamy, soft matte lip pencil that is waterproof and provides up to 8H wear. Robert "Preacher" assisted me in finding me the most comfortable yet dressy business & work shoes for my husband in the shoes department. He showed me Johnston & Murphy and Flag brands as the best shoes with memory foam technology for the foot inserts to insure comfort . My husband has needed nice work shoes for over a year and walks a lot of mileage for his job and travel. His shoes were very old and uncomfortable yet he never bought new shoes to replace them. I told him that I found nice shoes in Dillards, sent him photos, and told him I didn't mind buying them at full price instead of waiting for a sale. I thought it was imperative to find shoes he would use and walk a lot of mileage in his everyday work life. He didn't want to come and try them despite my sales pitch to him on the phone. Before the mall & Dillards closed, he surprised me and secretly went there in person and purchased two pairs of dress shoes from Preacher. I was very pleased and liked that he took the initiative to go and try the shoes for himself. I am thinking of going back and buying similar shoes for my father in law.

Thank you Mariah for your great help and wonderful interaction as I purchased hosiery yesterday…read more I had just been through an awful situation at Belk and you salvaged the day for me. Thank you again...you are a terrific asset to Dillards!

Pretty much your average Finish Line. I like to support this company because they support the…read moremilitary. Good selection for the ladies and nice clothing too. Service was very nice and fast.

Personally was there for smaller brick brac items, looking for basic stuff like jars, mugs, etc…read more Unfortunately, this is not where you go unless you want clothes. I also check some shoes but decided I was done with the shop in 10 mins or less. So the variety is meh. They did have a handful of furniture. Someone did say hello at least so the employees were courteous. The prices seemed about average for a Salvation Army so not bad.

Good selection of clothes, just sad the prices keep going up! I enjoy the 50% off tag sales they do…read moreweekly. Easy parking.