Terminal A is now my new favorite layover place. Between the chiropractor, massage, skyclub and now…read moreShawn making my 4 year old boots look like NEW... i am in my happy place. He plays his own uplifting mixes and gets you rocking in the chair to songs you can't help singing along to. I left the chair smiling and feeling really good from my boots up to my heart. Thanks Shawn! May you be blessed up today!!

Great job making my boots look like new. I didn't know that was possible. I'm in concourse B gate…read more16 and he was conveniently located to the gate. It was great talking to someone from Indiana and a White Sox fan!

Larry is the BEST. He has replaced a few of my cowboy boot's soles and heels. Definitely worth…read morethe wait to keep wearing the boots I love. BTW he's also been very honest with me. I brought in a backpack style purse for a zipper repair and he advised that the cost would exceed the value of the purse. I appreciated that and decided to not have it repaired! Loyal Customer, Debbie Musgrove

I thought I'd be very happy with this shoe repair store because I like the old town feeling of…read morehaving a store I can walk into and get my shoes repaired. But when I walked in and discussed the repair of my shoes, the guy at the desk seemed overwhelmed and was stating how much work he had to do, which is inappropriate! You shouldn't present to your customers that you have too much work. I felt like I was being a burden to him by wanting him to repair my shoes. I said to him you should be happy for the business. The inside of my boots needed some cleaning but my main issue was my heel. He said the cost to replace the heel and polish up. The boots would be $70 . I said OK but then I asked about cleaning the inside of the boots. He said that would be another $50. I said absolutely not. I could buy another pair of boots at that price. The boots only cost me $110. I was having them because I like them. When I picked up the boots a few weeks later the heels were replaced, which I was happy about. But the rest of the boot looked basically the same. No " spit polish. " the boots look the same as when I brought them to the store. They just had new heels. Anyway, I won't be returning. I tried to support a local business. But they need to really watch how they speak to customers. Suggestion: do not complain to new customers that you have too much work. Always go above and beyond. I'm gonna give you one star rating. I won't say I don't recommend your business. I don't have an option to be "neutral" so I'll choose "maybe".. Because it is my wish for the highest good for everyone always. And we all have bad days from time to time. Blessings

I took a favorite belt in for repair on Saturday and was pleasantly surprised when they did the…read morerepair while I waited. The staff there is very helpful and friendly. We are so happy we found them. We highly recommend this shop and will definitely tell our friends and family about their incredible customer service. Bev

This is the best leather repair service in town. I would never trust a good pair of shoes or…read morehandbag to anyone else.

Seamstress always fixes my pants just right. Great value. Very nice people. Glad they can remain…read morein this location on Ponce.

Came in to get measurements done and the woman charged me $25 which was already ridiculous. Oh and…read moreI had to walk in and walk out to get her off the phone because she was yelling at her internet provider. Worst of all, the measurements were wrong. My cousin was putting in the measurements and alerted me my outseam was longer than his. He's a full foot taller than me. I'm 5'1.

I hadn't been to this location in a while but was so glad to still see a smiling face and to see…read morethey were still at Lenox mall. Very friendly service. Alex gives you options on what's best for you and your shoe based on your budget. I have a few other pairs of boots I will bring back next week. Thank you Alex! You are a amazing and I love my boots even more now that you have completed restored them

First of all the young lady I dealt with was very nice kind this man was so rude I had said my…read moreticket number is on the text he said well I need the ticket I said either I will be reimbursed if my shoe isn't found he said I give you nothing also said hope you never come back I don't know about you you would think he would have empathy none rude as heck I will Never go back and recommend other not to go please do not

Courtesy goes a long way but not here. Very unfriendly and will not do business here ever again.read more

Always come here !! Love the women that works there so nice and she can literally fix anythingread more

I was trying to find a place to repair hiking boots and this is the only place that is still opened…read moreand willing to do a minor repair for me at a reasonable price. Good work and the quoted timeframe was right on.

They always do a great job on tricky shoe repair. They have been in Decatur for years and they…read morealways help when they can. Carol Burgess

Timely service. Listen well and simply, they answer the phone…read more My alterations of jackets went very well.

Customer service is nonexistent!! I've taken items there before and the young and older gentlemen…read morewere very helpful and service was great. But, the last time I took a dress in there, a younger woman was working and charged double what I was used to paying and extremely rude with her explanation.