I used this company twice with very different results. In 2016 they completed a project for us and we were completely satisfied. The company contacted us regularly, came when scheduled and did an excellent job. This year we contacted them for a new project. Upon accepting the quote, signing the contract and paying a deposit, we were given an installation date in writing. The day came, no fence, no call nor text, and no response to our calls or texts. A week later I received a call and was given a new date. Once again they were a no-show, no call, and no response to our calls or texts. Two weeks later the crew showed up and the work was completed. We will not use them again. read more

We got a nice looking proposal and paid 50% down, $2000.00 Multiple missed install dates and now absolutely no contact can be made. We are out the $2000.00 DO NOT USE THIS COMPANY read more

We just bought a new house in Wilmington right on Caesars creek Lake with a little over 1 acre. We had them fence all of it for us with beautiful Kentucky board fencing with 4 different gates! They came early and did all the work in ONE DAY!! We were beyond impressed. The crew was extremely friendly and they worked quick and hard! We love our fence and get endless complements on it. Couldn't be more pleased!! We HIGHLY recommend!!! read more

Do not use this fence company. I got an estimate in April and the job was supposed to be completed June. It is now September 15 and the job has not been done. I have given them over $7000 as half down. Do not trust this man or this company. read more

Our job got delayed numerous times and then finally was done on June 22, 2017. Two days later a slat dropped off of the fence gate because it was never affixed. One of our dogs could have gotten loose or been injured trying to get thru that opening, so we nailed it on the gate for a temporary fix. Then we noticed more problems including countless big wood splinters sticking out the ends of all the 2x4 braces on the gate. The ends were very roughly cut and not smoothed off at all. Dangerous. So, we've attempted numerous times to contact the company using 2 phone numbers, texting and email. No one has gotten back with us. Seems once they have your money they are finished with you. I just want them to do a professional job on finishing the fence gate so it's not unsafe. Also, the fence gate looks pretty bad because they didn't construct it properly and ended up having to trim the center slat to make it fit, and did a poor job of it. read more

Have had issues after installation and they have failed to live up to their warranty. When calling about an issue they either do not answer or will not call you back. The Better Business Bureau has dropped them from an A rating to an F in the past year due to not responding to customer issues. read more

Initially communication with the company was excellent. I set up an appointment to measure and give me an estimate. At the appointed time the salesman called and said he had a flat tire. We rescheduled for the next Tuesday. Tuesday came and went with no communication. Nobody showed up. I called, got voice mail and no response to my message. I Emailed the next day and was told that whoever responded thought the appointment was for Thursday. Thursday came and went and nobody called, emailed, texted or showed up. From my point of view these people are completely unreliable. read more

You get what you pay for. They came in significantly cheaper than the other quote we had and being new and on a time crunch we went with them. The fence came out okay except they mismeasured the depth of the fence and had it come up directly under a light. We were told that the fence had a warranty that included everything except act of God like a tree falling through it which I totally agreed with. Then the gate started to bow and it took near a month for someone to come out. We then had one of the main posts bow and told it wasn't covered but they would come and fix it because we were good customers. That was 8 weeks ago and now we can't even get anyone to return our calls. Go with Ellis, they are more expensive but have much better customer service You get what you pay for. They came in significantly cheaper than the other quote we had and being new and on a time crunch we went with them. The fence came out okay except they mismeasured the depth of the fence and had it come up directly under a light. We were told that the fence had a warranty that included everything except act of God like a tree falling through it which I totally agreed with. Then the gate started to bow and it took near a month for someone to come out. We then had one of the main posts bow and told it wasn't covered but they would come and fix it because we were good customers. That was 8 weeks ago and now we can't even get anyone to return our calls. read more