I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

Updating my review based on my second experience. Went here to sell my Grandma's car. They offered…read moreus $100. We provided the Carmax appraisal that we were offered $1,000. All of a sudden Laura's boss had a "meeting" and she would call us with an offer. The call never came. Don't offer that you'll beat Carmax's price if these are the type of unethical tactics you use.

As fast and easy as it gets. So glad I chose them over the competition. Dont go anywhere else.read more

BUYERS BEWARE!!!! They sold us a truck that had over $21,000 worth of mechanical and electrical…read moreissues. They had the vehicle "inspected" and it had initially failed but then second time around it magically passed. I would give negative stars if I could. If you want to get ripped off, then buy from them!!!

If I can give ZERO stars, I would, these people are straight up scammers, my husband's car that he…read morebought from them, the SAME day, the transmission just blew so he needed a whole new one and they tried to get him to pay for himself, knowing that it was a lemon car because there's no possible way that they didn't know. There was something wrong with the transmission. I think they may thought it would last a little longer than a day I honestly think all their cars are lemons. Well, I can't speak for all the cars, but at least the one that we got and they tried to act like they didn't know what was going on this place honestly needs to be investigated.

Ryan always goes the extra mile for his customers. We've been privileged to help him get his…read morebuyers insured and he's always advocating for them so they're taken care of.

Ryan really helped me out. The dealer ship that I bought my car from screwed me over. I went to…read moreRyan at Carafello's auto sales and he helped me get a refund for the extra maintenance fees that I can't even use since l'm never going to go back down to Houston Tx, since I live in norfolk,va. Ryan and his crew don't feed you bullshit, they actually care and want to help you out. I'm definitely going back to get a new car.

David was so awesome with helping me buy my brand new car! He was super knowledgeable and…read moreinformative asking him questions was so easy and he went out of his way extremely!

I'm going to have to downgrade my review on the Service Department. It's not based on the service…read moreperformed. It's based on the current customer service. They are evidently understaffed & not handling it well. When I pulled in to drop off my car for 6am service the next day it took awhile for someone to approach. When she asked if I was dropping it off for an appointment tomorrow she just tried to hand me a form & rudely said "Fill this out." I told her I needed to talk to a Service Advisor & she walked away without a word. I waited. After quite a while someone else came with a form & said "Fill this out." I told him the same thing & he just walked away. I waited. Finally after no one else came I opened the door of a Service Advisor booth & said "Can you please help me?" That didn't go much better. When I told him what had happened he said "Have you ever been in the military?" What a strange question for a Senior Citizen. The only women in the military when I was his age were nurses & specialty occupations. And it wasn't about a military discount. It was in the midst of the conversation about me being ignored for so long. I told him I had been coming here fora long time & had never experienced anything except exemplary service. The very young man said something to the effect that they were all stretched to the limit. In my opinion that's not an excuse for poor behavior. I told him what I wanted done & was happy to leave. The next day I approved the estimate by text. The only thing it needed was a windshield wiper replacement, which shouldn't have taken so long. I texted for an update since I felt really bad from testing at the hospital & wanted to pick it up before the late afternoon rush. No answer. Finally I called the main number for service & told her how badly I felt. She told me if the transferred call went to VM to just come. It did. Once there my ride waited, based on my experience the day before. I waited until my service advisor was free & asked about the vehicle. He told me I would have to wait in the waiting area. A very nice trainee eventually came for me. The young Service Advisor first told me he was having to handle the work of two other Service Advisors, at least one of which he told me didn't show up. I ran a business for decades. This isn't the type of thing you tell a customer. They are all very young. The long time experienced Service Advisors appear to no longer be there. Last year I was told that mine had been moved to Toyota Service. I've been using the Service Department for almost two decades. Customer Service, with the exception of the person answering the phone & the trainee, has certainly changed.

My experience was a great one. When I started to feel a little overwhelmed, my salesperson Joshua…read morewas very patient and supportive. The atmosphere was welcoming, and the finance team, service department, and other sales staff were all friendly. Overall, it was a great experience from start to finish. -Latonya Barnes

Yesterday, just completed my purchase of a 2025 CX-50 Hybrid Premium and can't be more pleased! I…read morehad an awesome sales experience at Hall Mazda. I reached out to the sale department of the dealership about two weeks ago while I was still physically in Japan. Told them what I was looking for and my specific and strict timeline and asked if they could accommodate. My sales agent, Dermetris, was super professional from the start, even offering to pick me up from my hotel to go to the dealership, as well as, drive me to the Navy Federal when it came time to get that check. When I finally arrived in Norfolk, and got situated at my hotel, Dermetris arrived in a red CX-50 Hybrid, the exact one I was looking at online. We knocked out a test drive right then and I was super impressed with the car! Once we got back to Hall Mazda though, I noticed this CLEAN looking dark blue color and asked if they had my car in that color, with the same amenities. And Dermetris double checked and sure enough they did! And that was it! Finalized the paperwork and drove away with my new whip! Thanks so much to the crew at Hall Mazda and especially Dermetris for making this process so streamlined and being able to accommodate my strict schedule!

Went in for a $180 oil change. They gave a walkthrough video…read moreduring service which was nice. Picked up the car and the hood wasnt closed fully, I had to pull over on the main road to close it which is CRAZY. They offer a complimentary car wash and now my car has dried dirty water everywhere so i will have to wash the car regardless. Customers should check their car before leaving and dont bother with the car wash. I expected more from lexus but their 2.3 stars says otherwise.

On September 16, 2023 I left a $1000.00 deposit to order a new Lexus custom build. When the vehicle…read morearrived in April of 2024, it was the wrong color and model. The salesman told me that if I don't buy the "wrong" product, I will lose my deposit. For the past 8 months, I have emailed the manager several times and have only hit dead ends. Priority Lexus refused to refund me the $1000.00 deposit. More than a year later, It is now December 30, 2024. I'm so frustrated with their operation. Do not trust Priority Lexus. I have email chains and text threads to prove it. Do not trust Priority Lexus

They could start by not selling fucked up cars and hiring shady people. My friend got a car from…read morethere and it broke down the next day.

Just picked up a 2012 BMW 335is from Heritage Motor Group, and I have to say--this was one of the…read moresmoothest car-buying experiences I've had. The team was professional, upfront, and made the entire process easy from start to finish. The car was in great shape--exactly as described--and they had no problem answering all my questions or letting me take my time with the decision. No pressure, no games. Just solid customer service and quality vehicles. If you're looking for a solid used car and a dealership that actually cares about their customers, Heritage is worth checking out. Couldn't be happier with the car or the experience

My experience was wonderful thank you to Yanni and Jorge they both made it happened at first I was…read morenervous of giving my info to any sales representative but Jorge did an excellent job from beginning to end while Yanni was out will highly recommended this place no hassle. straight to the point and work around the customer's budget

From the owner: Buying a car is one of the biggest decisions that one will ever make. Why not have fun doing…read morethat? We are a fun-loving dealership that enjoys doing what we do! We love to take care of our customers and make sure that they get the car or truck that they want! Come out and visit us when you are in the market for your next pre-owned car or truck or just come over and hang out! We welcome everyone and are extremely welcoming to our military service members. We are grateful for their service and will take extra great care of them

I had a few interactions over the phone and internet with Hennessee and ultimately did visit their…read morelot and test drive a car. The staff was overall professional, just misleading to get me on the lot. On site a good experience, but also disappointing in the condition was misrepresented of the specific car I came to test drive. There was physical damage to the car which was an immediate no for me. The sales person was professional and explained that it would be repaired. My advice is to not advertise until after repairs. They were not dishonest in trying to hide anything and I respect that. I really cannot stretch to a 3 since they wasted my time. 2.5 rounding down.

I purchased a 2015 Murano Platinum AWD the experience was quick and smooth. They even went above…read moreand beyond to assist me with contacting my insurance company. The entire experience was like buying from family.