this place is terrible. do not expect a reasonable deal here. they purposely take pictures of their cars hiding physical damage. they lie about being road worthy and passing virginia state inspection. if pressed they will admit to issues that they do not disclose up front, but those issues are the tip of the iceberg and you will find more. they cannot be trusted. you WILL regret buying a car here! read more

​Fake inventory and dishonest communication. ​Five separate confirmation calls were made before driving out to see a specific vehicle. Every time, the staff insisted the car was available and that they would have it ready. Upon arrival, the car was gone and it turned out it had been sold even before the first phone call was placed. No one bothered to call and give a heads-up, and no one apologized. The only response given was a series of weak excuses deflecting blame onto the staff. Save the gas money and go somewhere that values honesty. read more

Went to go look at a truck at 24,900. Next day when I was going to go buy it, they changed the listing on facebook to 34,900. SCAM ARTIST no wonder they have a 1.7 star rating. read more

Do not I repeat Do not do business with this place. I purchased a car Nov 22nd 2025 and a week later the engine light came on and they will not fix the problem and it is not covered under warranty Also the alternator had to be replaced within a week of me buying and needef brake pads also 1 month later food had to put new water pump in and also had to replace an off brand battery. 2022 ford bronco sport. Do not buy from them. Go to Car Max. They are by far the best place to buy a used car from they only got 1 star cause I had to to move forward with this review read more

Absolutely unprofessional. Salesperson is mad because he couldn't get a sale when I was weighing my options on a car.

This place is a total scam. They sold me a car that started falling apart right after I drove it off the lot. Then they ignored every call and lied straight to my face about the problems. Zero integrity, zero accountability -- just scum out to take your money. Stay far away from these liars. read more

At Cardirect they are attentive and professional. With the nicest used vehicle selection in the 757.

You don't want to do business with this racist disrespectful dealership in surprised they haven't been sued for disparate treatment or discrimination the sales team is so disrespectful I paid $36,000 cash for a car ask for floor mats and was told why cuz I couldn't afford them and was pointed at the door the owner is racist disrespectful I have complained and have gotten no response read more

I drove all the way from williamsburg only to find out communication isn't key. The car i was going to get sold and I guess they just forgot to tell me. And this was after an 1hr of waiting when I arrived. If I could give 0 stars I would. read more

Called the dealership to see if they would have a certain car on the lot and we were told yes, they didn't when we showed up and said it was at a different lot well we to that lot and it wasn't there, just felt like a giant waste of time. Not a positive experience at all. read more

I posted this on Google but they deleted it Sketchy place. The salesman I was working with had me come in twice because they were going to make it work for me. Instead they didn't budge at all and tried to tell me to work side jobs to pay for the truck. As a veteran feel bad for any young sailor who buys the BS they say. Not knowing any better and signing something they're not comfortable with. They are very pushy not even salesy just pushy and get pissy when you say it doesn't work. Axel who is a salesman was rolling his eyes and shaking his head when I was telling his manager the payment wouldn't work. Axel was very unprofessional when texting and constantly being condescending and giving an attitude. And when I called him out for it he would edit the messages to make it better. Please avoid this place read more

DO NOT BUY FROM THIS DEALER. After a long search, I purchased a 2017 Toyota Tacoma for my small business from Car Direct. Upon delivery I was told the check engine light had just come on and it was a crankshaft position sensor, a common problem on these trucks. I was told not to worry, I had a warranty that would cover any drivetrain issues for 90 days. When I took it to the dealer for the sensor replacement it was discovered to be a fully blown motor. The engine replacement would cost over $10000 (used motor). They also told me (and I have since confirmed) that Car Direct had never used the money I paid for a warranty to start any actually warranty. The dealer pointed this out when they matched the warranty company name to the VIN. So after buying a well researched truck with good CarFax, I have also had to pay over $10000 for a motor replacement. Dealer has STOPPED RETURNING CALLS and emails. AVOID THIS DEALER AT ALL COSTS. read more

Drove an hour to this location to see a specific car that was posted online . When I called they said they have it on the lot. When I showed up they said they sold it 10 minutes prior. Don't waste your time. I should have considered all the negative reviews prior to wasting my own. read more

Worst experience ever. They lie on the website to get you in the dealership and then tell you that car has been sold, pick another car. the salesmen get treatEd like crap. And the manager, don't even get me started on that piece of unprofessional garbage. I would never purchase a car from this dishonest dealership. read more

My trip to Car Direct was a nice friendly experience. They let me test drive whatever vehicle I wanted and I ended up with a badass truck. I would definitely go back get another vehicle I like. I recommend Car Direct to my friends and family. The staff is very friendly as well. I plan to go back one day and visit. read more

If I could give negative stars I would. I would recommend you buy a car from the junk yard before buying a car here. You'll probably have fewer problems to deal with. I bought a 2010 Jeep Liberty from there at the end of July 2018. Within three weeks the transmission went out. They say there's a 3 month warranty, but there are so many clauses in the warranty it's virtually impossible to hold them responsible to replace anything. Luckily I bought my own warranty which did replace the transmission but there were other damaged parts which I had to pay for out of pocket. Currently out of the twelve weeks I've owned the car it has been in the shop for six weeks. Mostly going back in for a week at a time to replace additional parts which were broke when I bought the car. They definitely do not inspect the vehicle thoroughly to repair anything. Also when I went through the glove box I happened to find the state inspection form, not that they showed me that before I purchased the car. The inspection form clearly say replace brakes but the inspector passed the inspection anyway which leads me to believe it's either their own inspector or they pay the inspector just to pass it no matter what. I should have read all the reviews before going here. Then I would have known they jack up their prices. I have to admit I got caught off guard with the Liberty. I wasn't shopping for one and did zero research. But the one they showed me looked nice and on the test drive seemed ok. But after I read the reviews I saw they highly overprice their vehicles. I paid over $13,000 after talking them down from $15,000 only to find out through blue book that the value was only $9,000. Now that I'm trying to trade it in on a reliable vehicle the dealerships will only give me $6,000. So definitely take your phone and don't be afraid to look up car values while you are shopping, preferably at another dealership!!!! read more

Edit from 6/10/22 "to be more objective" for legal purposes.... I purchased my truck from this lot 5/21/22 with a certified check from the bank (and wrote a personal check for the remaining difference) at closing--a week later I had over $11k in check fraud (never used this account before this day)...which has resulted in an active and on-going police investigation. They did NOT protect my PPI (personal identifiable information) and wish I would have purchased elsewhere. I will never recommend CarDirect USA to anyone... read more

I was really disappointed from them as a second time car buyer from them. I bought a Mazda 3 Hatchback from them awhile ago and when I was in an accident I went back to them, because the first time was so easy. They literally took all the stress from car buying the first time I was there. I thought they would get me a great deal as a second time buyer from them. Boy was I wrong, it seemed like they tried to take advantage of my loyalty to them. I originally was interested in a Jeep I saw online, go figure "They have a hard time keeping up with the website" I saw another one I like but they just couldnt work the deal. Then they tried to sell me a 2008 Dodge Durango, that had been used as a rental car in it's past. They wanted $12,000 for this SUV, when the BlueBook was only at $8,000 and the salemans told me they took it in on trade!!!!!! Meaning that probably only gave the people $5,000 for it. You guys lost a customer who was loyal to you and wanted to buy another car from you because you're greedy. read more

DO NOT RECOMMEND THIS DEALERSHIP! I was witness to Nathans review if you can find it I'm sure they will pay to take his off. We were referred by the owners friend and this still happened to us. From everything I witnessed my boyfriend nathan go through I would never tell anyone to go to any of these dealerships and if you look you'll see others that have had very similar issues. The situation they put us in could have wrecked us financially if we weren't smart and had a legal team behind us. Of coarse like his review said they did take the car back with a full refund but it was almost a month of jumping through hoops and it could have been worse, they could have drawn it out a lot longer and went to court but in the end they agreed on the smarter decision for all parties involved. Make sure you get the car checked out no matter what and don't be afraid to speak up about your experience it's your right. read more

Where do I even begin. Long story short, they sold me a car with some blown piston rings. They knew the car had an engine issue. They had taken car to a shop and checked out, one day prior to me looking at it they had just gotten it back from the shop. The salesman told me it had been looked at by a speciality shop and everything, "checked out". I purchased the car and took it to my favorite local speciality shop. Come to find out it's the same shop Car Direct LLC had taken the vehicle to before I bought it. The shop found out the motor had an issue and was losing compression on two cylinders. They informed Car Direct of the issue which they didn't investigate any farther, they picked it up from the shop, and set it on their lot then the very next day I purchased it. After confronting them with this information I was told we would have a second shop we agreed on look at it and then if it had the same results they would take it back, no issue. They made it sound very easy. Sounds good right? They call and recommend a different shop the next day. I take it there, same results, needs new engine. Then, they refused to take the vehicle back or repair it unless a third shop (a Mitsubishi dealer, specifically Little Joe's only) looks at it. (I have proof of all this in writing). I wanted to take it to a better dealer but they told me they wouldn't accept the results, it had to be Little Joe's Mitsubishi, I had to talk to 1 of 2 specific people, inform them it was for Car Direct, then let Car Direct know after I drop it off. I took it to my preferred Dealer instead because Car Direct LLC said that we would agree on where ever my vehicle went, but they gave my one option. I explained this many times to the manager to no avail. Comes back from a Mitsubishi Dealer, requires immediate attention, needs new motor. After showing them the third results they offered to take it back at a full refund. I definitely won't recommend them. Yes they took the car back, after I jumped through many hoops +1 star for that because I can't give zero anyway. This whole ordeal hurt my credit for no reason, because I had to have another hard credit pull done to look for a second vehicle. I had to get the BBB involved and consult a Lawyer as well as lose money for the servicing. This is 100% factual information and I have proof of everything I have written. The only thing opinionated I have written is that I wouldn't reccomend Car Direct LLC. They also relisted the vehicle with the new miles and raised the price! I believe it's been sold as it was on the street and now it is missing. I'm not saying the new buyer wasn't informed of the issue, but it sure wasn't advertised even though they updated the listing. read more

I visited them on 8/5/2021 and gave them a $500.00 deposit on a 2000, Ford Expediton, Eddie Bauer model. I signed a used vehicle delivery statement that listed 3 repairs to be done, one of which was replace 2 front tires. The form shows, "The above mentioned repairs must be completed within ten days from the date of delivery", "Delivery Date 08/05/2021". I went there on 8/26, and 8/28 with cash in hand to take delivery, yet the vehicle was not ready for pick up as the tires had not been replaced. They wanted me to take possession of the vehicle and take it to get the tires replaced. I refused to drive it off of the lot. I returned on 8/30, (tires still not replaced), and requested my deposit back and met with Sales Manager, Ryan Baker. Not only did he rudely refuse to return my deposit, he threatened to sue me for the total balance owed on the vehicle. read more

This kind of dealership is the reason used car sales people have a bad reputation. It was truly a learning experience dealing with them. As others have said, the vehicles they sell are in bad mechanical condition and they sell them with a promise that they'll fix what's wrong before you pick it up but then they rush you to sign the paperwork prior to the repairs and after that, you're on your own. Do not purchase from these honorless people. Also, as others have said, their good reviews on most sites, especially google, are mostly fake. read more

Thought I had done my research before buying from Car Direct, but I can tell you now I did not research enough! My husband and I bought a Jeep from Car Direct at the beginning of November. The salesman, Gary, was great to deal with when it came to the purchase and I walked out of there feeling confident they took care of us and they had made my husbands dreams come true. Sadly that dream quickly became a nightmare. Almost immediately the Jeep made a whistling noise. We made them aware of it and since under the 30 day warranty they gladly did their best to resolve the issue. The car was gone a week, got it back and well, same noise again. Gone another 2 weeks and finally the issue resolved. You would think it ended there, but no. As soon as we got it back it started making a grinding noise near the front end. We called Car Direct to let them know and that we would have it checked out. Took it to our local mechanic hoping nothing major and something we could easily take care of. Unfortunately not! Almost $2000 for an issue that was not there before we took it in for the other noise. Now we are responsible and Car Direct will not do anything. Now, we realize we bought a used car, but it had a great rating. Never expected to have one issue after the other. The car has been in the shop more than we have even been able to enjoy it!! I feel like they just think spending lots of money is a drop in the hat for most people. Well it is not and I just feel ripped off!!!! All I can say is so your homework before dealing with any dealership!! read more

The car buying experience, for me, was fine. I did go in to look at a car they had online and was told "we just sold it!" However, it's still showing for sale online today and I bought my car a month ago...so you should definitely believe the reviews about bait and switch. They also make you fill out a review sheet when you're sitting in front of them which is awkward. My issue was after I had already bought the car. The car needed new seatbelts cause the previous owners dog chewed them, so during the buying process they agreed to replace them. Cool. Well when the seatbelts finally came in they called to have me bring the car in to replace them. I couldn't, and I told Jacob that I could not bring the car in during the week as I'm active duty military (in the middle of inspection prep) and I can't get the time off. I didn't think it was a big deal I'd call when I got a chance. Well, I was finally able to call today and when Jacob called me back he immediately began quoting policies about having ten days to get whatever was agreed upon fixed and it was now the 12th day so they "wouldn't be held liable to replace anything" now and I could come pick up the seatbelts, and "fortunately" for me they didn't send them back. I was confused as to why I was being treated l was irate already and this is the beginning of the call. When I tried to ask why he was acting like that, he spoke over me and accused me of being "combative". (I was not) I honestly didn't know/remember about a 10 day rule and would have had no issue picking up the seatbelts for my husband to install since I was two whole days late, but the way he handled the whole situation was unprofessional. He also said he was "standing in front of his manager staring at him" and if I wanted him to go speak to his manager then now was my chance.... I had no reason to speak to a manager, and never asked to nor did I ask him to...I was legit confused as to why I was being treated like I was irate. You never brought up the 10 day rule in the voicemail you left nor in our text conversations. Maybe you should do that in the future because people forget things, and it's good customer service. He also said the mechanic who would have installed the seatbelts called me "so many times". I never got a message from that person and I don't answer unknown numbers so maybe tell him to leave messages in the future? I still don't have any other missed calls from Virginia numbers except Jacob's. But hey, if you want to go by the book and not install silly seatbelts because I was two whole long days late, then go ahead. I honestly don't want to do business with you after this anyway. I do not recommend this dealer. read more

My wife and I purchase 2015 Tahoe 30k vehicle on aug 17 2020. Later that week the AC blowing hot air I took it back to get it repair. I pick up the vehicle a day later. Then I noticed that the vehicle side mirror safety sensor not working. I immediately called mike Which the sales person in cardirect. He address it to Jason which is the one of the manager. 4 days later Ac stop blowing cold again i took the vehicle to them again get it repair. Pick it up a day later they told Me there were no issue. So my drove it from home to work that week again the AC stop blowing cold again. Again text the manager Jason that The AC stop blowing again and I called mike the sales person Told him that Ac stop blowing cold. Mike ask me to come down to the dealership to speak one of there manager. So I did. Again! I address it to Ryan same Issue the Ac. He told me that he can't do anything about it. I was like I just purchase that vehicle two weeks ago and ya guys not doing anything about it. The Manager Ryan he said ok we will get that fix but I'll pay 50 percent of the repair cost. Due to weather climate I agreed because my wife getting frustrated due to 30k vehicle Ac not working. It has been really stressful Since we purchase that vehicle in cardirect. And still waiting for repair Side mirror safety equipment till now .i will never never recommend this dealership to anyone. I been through a lot of stress since we purchase this vehicle from cardirect. And now my wife and I down with one vehicle. read more

These guys charge a premium price for their vehicles but seem to pretty fair in dealing with people. Darias is an awesome salesman and a pleasure to do business with. I will be back to see him next time I need a vehicle! Warning *** Stay away from their other location on little creek rd. Complete jerks!*** read more

Absolutely horrible experience!!!! I called about a Jeep that was on their lot and was told that it was in excellent condition and it had to have been garage kept. I talked the price down a little and was going to trade in my truck, which is in really good condition. All of the terms were pre-approved by both parties, so I put down a $500 deposit over the phone to hold the vehicle until I could come up because I live quite a distance away and there wasn't this specific model Jeep close to me and I could not drive up until a few days later. When I got to the dealership it was a little before the store opened and I had a quick walk around the vehicle. Not bragging at all, but I have done everything shy of rebuilding a motor in vehicles, so I know a lot about what I'm talking about in terms of cars. And this Jeep had spots of rust and bad scratches on almost every body panel. The spots of rust had been "touched up" with paint. That didn't solve the underlying rust problem. It spreads if not ground off and primed properly. On top of that the passenger door handle was almost falling off and the tire was going flat. When I spoke to the salesman on the phone I told him that I would have to drive the vehicle 4 hours home and he assured me that it was an amazingly sound vehicle. The seats were in horrible condition and all of the seals were dry rotting. I disappointedly waited for the store to open mainly to get my deposit back. When I went inside I sat and listened to a well routined salesman go on and on about how he had never seen a Jeep in this good of condition and how clean the carfax was. I asked him to walk out with me to the vehicle to have a walk around and I pointed out all of the things I'd noticed until the light hit a certain spot on the rocker panel that I hadn't noticed before where the paint was ever so slightly off color. Upon further inspection it appeared to be a huge bondo job and not a very good one at that. I told the salesman that I didn't even want to test drive this rusty heap as I'm sure it wouldn't even make it out of the parking lot. It did have a flat tire after all. We go back inside and he has me talk to his manager, who was immediately defensive about the vehicle saying "I can sell that for $15,500 all day" because that was the original selling price. It was priced well above book value (expected for something in as good of condition as they claimed). When I finally said I'm just not interested the manager said that's fine we'll refund your deposit and get you out of here. I went back to the salesman's desk and handed him my card to put my deposit back on and the manager goes outside to look at the vehicle. Upon his return through the door, he pretty much yells "there ain't no bondo on that thing anywhere". Mind you I've worked on a lot of vehicles and I was 90% sure of what it was. If I had a magnet on me I could've put it up to the enormous spot and it wouldn't have sticked. Solid body panels will hold a magnet, anything with bondo or body filler will not. When the salesman returned with my card I even apologized if they felt I had wasted their time because I'd driven a long way myself fully looking to purchase and he really didn't say anything. Long and wordy post, but I have never been treated like this at a dealership and bottom line is that they are looking to rip people off selling sub par vehicles that you'll have more problems with than they're worth. If I can get anything across it is to simply not do business with this shady place. They have zero class about them and are bottom line rude. I would give negative stars if possible. read more

Saw a car I like online, called to see how much it was and after I had done research it was overpriced by about 5k, that's insane. And Ryan the guy who answered said he had a room full of people which I highly doubt giving you have such a bad rating and overpriced cars. Go somewhere else. read more

The service after the sale really sucks. Jason was my dealer and he was extremely helpful when I was buying but the service after the sale is the worst I've ever seen. There was no call after the sale to see how things were going with my purchase or anything. I've called and texted Jason on multiple occasions about a part for my my jeep and was told it was ordered but I have yet to receive it and it's been almost 2 months. I also called a week ago about bringing my jeep in to have the clutch looked at and was told he would get back with me about when to bring it in. Yep you guessed it, I"m still waiting on a call back. If I would have seen these reviews before I called them then I would never have gone. read more

Some have said they were a "bait and switch" company. I can add that the last 4 vehicles I inquired about were "just sold" but are still on their website! read more

Horrible dealer! Selling vehicles with mechanical issues and won't fix! Less than a week we noticed a noise -- the catalytic converter is bad $1400 to repair or could ruin the engine -- will they take care of it NO!! They got us a "deal" on the part to save us $$ -- should be fixing it all Together! Do NOT buy from these people! read more

I was looking on Craiglists and saw some Jeeps i was interested in and of course when i called they didn't have any but they had others i could come take a look at... i went down there and they did give me a fair price for my car but i was sold this Jeep that had problems with the starter 2 days later but they had told me it was checked out and their were no problems whatsoever. I give them 2 stars because they did fix it free of charge but they were very condescending and weren't nice to talk too. awful business and i wouldn't ever go bad. they overcharged me for a car that was only worth $18,000 and i paid $3,000 over that and it's has had nothing but problems. I ended up having to sell it and lose $10k because there was so many issues. read more

I have purchased 2 vehicles from Gary Sawyer. Both vehicles had very low mileage and very clean. They are always very understanding and able to work with you. I was even able to get 5 yr warranties with both my vehicles. I recommended them to everyone. If you can afford new. They offer vehicles that are so clean and low mileage it like get new and paying half the price. read more

Nothing but good things to say about the service from CD USA the staff was great after returning after about 3 months of shopping the salesman still remembered who I was and what I was interested in. Deryan did everything he could to get me into what I wanted and even reworked a couple deals to better suit my needs. read more

Ryan was not customer friendly..dick attitude...pics online did not at all portray what condition the actual car was in...left out pictures where major cosmetic damage was like they wanted to hide it...sold me a car then find out a lein on title and going on 3rd 30 day tag now and have been paying insurance on a car that is also now null and void because i dont actually own the car that i paid for. That is 100 percent shady business and would never recommend to anyone..i would give 0 stars if it was an option...update 5/14/21. Almostb3 months into owning car and find out they dont havr title or know where it is...ryan has told us he would have us arrested for trespassing if we step foot on the dealership after telling us he would take car back and only refund the taxes we payed on it...we did not agree and so i guess he decided to threaten us with police...so to recap...i now have a car that i paid for that i dont legally own and have been paying insurance on a car that is no good..thanks car direct for lying and cheating your customers...see ya in court read more

Unprofessional, drove 50 miles to see a SUV and was told it was sold the day before after I got to the dealership. Texted "Jason", who touts himself as a military guy, questions and requested information on their vehicles and financing receiving no response countless times. Couldn't tell me the price or miles on any vehicle I asked about on the lot. Be weary fellow service members. Their sister store Beach Autos was the same way with not answering questions. Horrible service in a military rich area. read more

I can assure you any positive reviews for Car Direct are made up by their salesmen. They have absolutely no problem lying to your face. If you see a great deal on cargurus.com or another website, they are totally FALSE. If you call ahead, like I did, to make sure the vehicle is ON THE LOT, they will lie and say it is. Then, when you show up, they pull the classic, "Oh, oops, the car was just sold", or the line I got (within less than an hour of me calling to make sure the great deal advertised was really on their lot), was, "Oh, sorry, our Internet Department just took it away." And then they will go "check with their manager", and after wasting more of your time, try to sell you a piece of crap that they actually do have on their lot. DO NOT WASTE YOUR TIME...CLASSIC "BAIT AND SWITCH"!! read more

Horrible customer service. Went 3 weeks back and forth trying to buy a truck. Kept saying they sent the paper work to the bank, never did. Kept saying they would call me back, never did! Guess they didn't want my money. Just a waste of time. Found another truck in Texas and had all the paper work done same day!!!! read more

Military beware! There pray on service members to ripe them off! There whole customer service motto is "bait and switch" I've been there a couple times because there website shows that they have about 200 cars online. I called in ahead of time to make sure they still had the truck I wanted and when I got there it "magically" sold that morning. Same for 3 other trucks I was looking at. The salesman told me that they are trained to not to tell customers that a cars not there. They advertise that there are hundreds of cars for sale. And when you show up there's no where near that. They are unprofessional and Rude. No one should do business with a company that's whole advertising is based on lie. read more

One of THE WORST car dealerships I have ever had to deal with. These guys are the freaking masters of the "ol bait and switch" went there to look at a few cars the had online... But surprise surprise when I get there the cars are no where to be found. Funny thing is a month later those cars were still online as if there were still on the lot. Everything about this business screams slimey car dealers. Just trust me on this one... DON'T WASTE YOUR TIME! read more