Absolutely LOVED everything about Kathy and Grove Gardens Florist. Hired her for my daughter's…read moreBridal Shower. Flowers were GORGEOUS, FRESH and more than I expected! Kathy was amazing and I won't go anywhere else!!

They delivered the order on time but it did not meet my expectations and customer service was not…read moresatisfactory. I just received a picture of the floral arrangements and I have to say that I am extremely disappointed. There was an unexpected issue and I am thankful that an arrangement was able to be delivered on time. Unfortunately, the flowers did not live up to my expectations. I spent a great deal of time and money selecting a unique and tasteful floral arrangement. This morning I received an email message from the owner about the inability to locate yellow orchids per my order. I too work in sales and I sympathize with this position. I understand that certain things are out of our control and promises fall short. I was a bit annoyed by the lack of communication, a simple telephone should have been made as this order was planned for delivery today. Additionally the email did not even provide a telephone number for me to call. I followed up with a representative at Grove Garden Florist at precisely 10:06 am and was assured that this problem could be worked around. The women that I spoke with said that an arrangement with roses could be made and I explicetely and repeatedly said that I did not want any roses since this was being delivered to a male in his 30's. I also explained that it was his first day in his new dental practice I didn't want anything feminine and I wanted something tasteful for the office. The woman reassured me that a white orchid or some kind of plant could be delivered today. I agreed and she asked if I would like her to follow up with me once she figured out what she was going to send. By 12:38pm I had not received a response and I reached out again. The woman answered and said that she made an absolutely beautiful arrangement with ROSES and it was delivered! As you can imagine this was not satisfying to hear for the reason that my request for 1) some sort of botanical other than roses, and 2) notification of the type of arrangement being sent. The cherry on top was the picture though. Truly you can imagine who my expectations did not meet the reality. The arrangement looks like it can from Stop and Shop and I was extremely underwhelmed. I really hate to be a difficult and angry customer but I do not feel as though this level of customer service was sufficient. I am not looking to make a mountain out of a molehill but I hope that they can improve on this for future orders. Perhaps they could consider providing more realistic images on the website.