Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

Sunsational was a great location...easy walk to downtown. However, upon arrival the air…read moreconditioning was not operating properly. The upstairs was very uncomfortable for the family staying up there. While they responded quickly it took them 4 days to get it working properly which we found unacceptable. Also, my husband had a very long career in HVAC industry, but their team member was not interested in his input as to the issue, which turned out to be accurate input. Also, there was no hot water, two clogged drains and a non-working closet light upon arrival. We have gone back and forth with management and they have refused any form of compensation for the inconveniences.

We received accomodations at 818 Golfview. I think the accomodations were excellent. However, the…read moreonly part that I did not like was the fact that the checkin crew gave us the wrong keys for the house that we rented initially, so we had to drive all the way back to get the keys. Also, be warned that you need to get the keys before 6pm as their office closes by then. Also, if you are driving from Chicago to Michigan, the time changes to an hour ahead so keep that in mind when you are obtaining your keys.

Stay away from this management company or you loose money…read more There are lots of issues with the rental unit and it shows clearly the bad management. The water is not hot enough to take shower, both showers had issues with water. there are lots of aunts and spiders in the house and many of them went to our luggage. The fire place was broken. The beds are not comfortable. The kitchen equipment was not enough to make food. Dishwasher was not working properly. We called th hem multiple times and no one answered. Even their rental units have the highest price and their units have many unacceptable issues, they don't return most of your security deposit because of stupid reasons like you left the towel on the floor or you didn't clean the dishwasher. Their units looks good only in photos. Stay away from this management company or you loose money.

We just had a relaxing stay at the Black House on Beech, a Juniper Holiday + Home in the charming…read moreVillage of Three Oaks, MI. The company provided a detailed manual of instructions, attractions, and notes (Wi-Fi, lock box) prior to check-in. We were also surprised with some sweet treats and a bottle of wine upon arrival. The Black House on Beech is a small stunner called The Starling. Perhaps The Startling might be more apropos because it is a 2-story 3BR, 2BA house on a small footprint painted a pure matte black. Inside is modern and simple, decorated in black and white. They've considered every comfort -- there's a sauna, a hot tub, fire pit and hammock-- outside. Connect to the house Wi-Fi, watch a movie, play some tunes on the turntable, challenge your companions to a few board games--inside. Or walk a few minutes to Staymaker Restaurant at Journeyman Distillery, stock up on staples at Froehlich's Kitchen & Pantry, or enjoy a casual lunch/brunch at Oaks Eatery. This is a fine getaway for a small group or family. We only had a small mixup with the Wi-Fi but they were very responsive and this was cleared up right away. All the amenities at a small and quiet oasis. We didn't use the sauna but will be ready to try it on a return visit.

Some girlfriends and I celebrated a 50th birthday at Sunset Manor, an absolutely amazing lakefront…read morehome in Grand Beach, MI. The house was beautifully appointed, with a fantastic pool, hot tub, and breathtaking views. But more important than the house was the service and the "little extras" provided by Juniper Holiday + Home. From start to finish, they communicated everything we needed, making the trip easy and enjoyable. When we asked questions about the area and concierge services for our celebration, they were attentive and helpful. I can't say enough great things about the entire experience--my friend loved every moment of her celebratory vacation!

Quaint cottages as a management service has done an excellent job managing our vacation rental.read more

Ethan Barde is the owner of Quaint Cottages. A rental was paid for by 4 young women and mothers…read morethrough Airbnb. While the women were asleep, a drunk trespasser entered their rented Quaint Cottage due to a faulty lock system, and the women awoke in the morning to find the trespasser still in their home. The police were contacted, and the trespasser left with no harm to the women. Thankfully, no one was hurt in this traumatic incident. Sadly, this has not been the case for all women in these situations. This incident does not meet Airbnb qualifications for a refund and the host, Ethan Barde, has also rejected the women in returning their money for their stay by advocating for the house's unreliable "smart" lock system and wrongfully logged lock status. Since there was an error in the lock system, the police report states that there was no forced entry. Forced entry is a terrifying thought. However, a stranger walking right into your already unfamiliar rental unit because of a nonfunctioning lock system is another thing. This is an injustice in my community of women, and I'd hate for it to go any further. My friend and I have also worked with Ethan in renting this home. What if this had been a family with children? This is how Ethan Barde and Airbnb treat their customers and families that keep their businesses running. Your money will be taken as if it's not a business transaction between business people. Ethan will fight to have your money as if it is his right and leave you with no rights to safety within his establishments. Business is not your right when safety is compromised within your business. A full refund is the least of what is owed to these women and mothers.

Very happy with this rental place. Whenever I call for maintenance or anything they are very…read morefriendly and are very fast to fix the problem. I would recommend

Very old school mindset. No online portal to pay your rent, have to mail in a physical check. and…read moreif you have maintenance issues, you have to call in to let someone know, and you aren't given a timeframe on when somebody might stop in to fix an issue (was surprised on a Saturday afternoon one weekend to a knock on my door). People in the office are nice enough to deal with. You are better off to call, email could take a while to get a response if at all. One of the tenants in the building I lived in had someone not on the lease living in their unit, and both smoked in the building. They were made aware of the issues, but continued to allow the person not on the lease to live in the building. They will dock you for everything little thing when you move out. So please, document everything and take lot of pictures to protect yourself.