I met with two representatives of Servpro and were impressed with their knowledge and interest in…read moreobtaining our business. I was told I would receive a quote within the day and as of today, I still have not received anything. I decided to go with another company that would be reliable.

After a fire, I contacted ServPro. They responded immediately, came to the house the same day…read more Very professional, - took measurements and photos. Thought they could have an estimate to me the next day potentially. I contacted them after several days. Their response was that the contact person was consulting with his manager to figure "this thing out." After several more days with no communication, I contacted the office again and asked for the manager. He apologized for the first guy - he was new, needs work in "Communication" which is after all "whay we stress is communication." So manager cam to the house , repeated the measurements and the photos, and had an estimate for me several days later. I waited to be scheduled. Waited - waited. Asked them to start the following Monday. Still waiting. The fire was 12/29/25. Today is 2/12/26. I gave up and called another company. They responded, issued the estimate, conferred with me and the insurance company and have been at my house working on the cleanup. I would not use ServPro at all. If I could give 0 stars, I would.