I want to preface this review by saying that we've used Carolina Closets for five closets over the…read moreyears, across multiple homes (and we're still waiting on the sixth). When things go according to plan, their craftsmanship is solid and the finished product is something we've been happy with. So why the low rating? The sixth closet was scheduled to be installed two months ago. The installer--who was very professional and pleasant--arrived only to discover that the materials provided did not fit the space due to an incorrect measurement. Mistakes happen, and we were understanding about that. Where the experience really began to sour was everything that followed. We had to initiate multiple follow-ups just to get back on their calendar. Although they did apologize, there was no tangible gesture of goodwill to recognize the mistake or the disruption it caused. Eventually, we were rescheduled for an install two months later, now set for two weeks from today. Despite the job still being incomplete, the final payment was withdrawn from our account a few days ago, which directly violates the agreement we had that payment would not be collected until the work was finished. Bottom line: If everything goes smoothly, you can expect a quality finished product. But based on our experience, if anything deviates from plan, communication, follow-through, and customer care can fall short.

Danny and Steve were awesome! They got us fixed up with two walk-in closets. Quality. Responsive…read more You bet!

I contacted Greg McCarren, owner of Foothills Fireplace & Stove, awhile back and scheduled a…read morefireplace woodstove insert. Unfortunately, I had to wait weeks for the install, since I called at the absolute busiest time of the season! But, it was well worth the wait. Foothills Fireplace & Stove employees Maverick and Taylor arrived on time to install our new fireplace woodstove insert. They are a great team that worked together efficiently and expertly to assure an quality installation. Maverick took extra care and time to fit the most appropriate chimney cap configuration in place. He made certain to not damage the roof television antenna that was positioned close by and above the chimney area. Taylor's expertise was evident when he assembled and placed the woodstove insert into the fireplace. They demonstrated best practices for starting the fire and using the stove. Compared to my previous insert stove, the draft moving up the chimney was excellent. Both men were careful not to damage the floor and left everything clean. Maverick went the extra mile and mixed up some mortar repair for several areas. He repaired both the hearth and outside brick mortar joints on his own. I was not even aware of faulty mortar on the chimney outside. It was impressive that they were not rushing to finish this job. It was important to them that the completed work was 100% accurate and as it should be. I will definitely be reaching out to them in the future for any chimney inspections and cleanings. I highly recommend the services provided by Foothills Fireplace & Stove.

Greg McCarren and the guys were thorough, timely , and professional in choosing and installing my…read morePacific Energy firebox into my existing fireplace replacing costly gas logs. Now my new firebox heats the majority of my home with the abundance of clean burning firewood I have as a result of the Helene disaster. Pacific Energy makes the state of the art firebox for heating efficiency. I had 2 in Montana and now one here in NC. Thanks Greg! Tom

Used them to paint the exterior of my home. Will recommend them. They are very responsive and good…read moreat what they do.

If I could, I'd give them ZERO STARS!!…read more DO NOT HIRE THIS COMPANY (CertaPro Painters of Asheville and Western NC) if you want a professional job done. It was the WORST PAINT JOB AND WORST EXPERIENCE I've ever had. CertaPro's contractor made a complete MESS of the outside of my house. They left it splotchy and there are still spots that are missing paint. They destroyed 4 light fixtures and painted over 2 doorbells that no longer work (I was reimbursed for these). NOT A PROFESSIONAL JOB! For specifics, read below. When I hired CertaPro, I didn't realize they subcontracted out the work. I assumed they had people that worked directly for them. Not so. On painting day, I got a call at 9 am that the painter was at Sherwin Williams and the color I picked was interior only. So, I drove down and found a that would work. While there, I was told the paint CertaPro was going to use was 4-steps down from the best. I called CertaPro and told them I wanted the good paint instead, which I realized would cost more. The salesman was with a client, so I got a call back later about how much more it would cost. It was now 11:45 am. I'd been told the painter was on standby and ready to pick up the paint once my decision was made. HOWEVER, it was 2 1/2 hours before they showed up at my house (20 minutes from store). It was now after 2 pm. I had requested 2 coats of paint and discussed this with Marvin, the owner of the subcontract firm. He said he sprayed on both coats at once. I should have asked him to leave at that point. Coats of paint are supposed to be sprayed on separately! I told him I was worried about him doing both at once, but he assured me it would come out great. Unfortunately, it DID NOT! I had drip spots, weird textured sections, and bugs stuck in the paint all over the house because the paint didn't dry fast enough; he missed some places completely and sprayed others only once. There was overspray on my foundation, white moldings, and fixtures, and paint drips all over my two porches. It was an ABSOLUTE MESS! Marvin said they would be back the next day to do some final work. However, he did not come. He sent two workers that only spoke Spanish, and I only speak English. I was already upset about the mess, but when I couldn't communicate with them, I called CertaPro. The office manager, April, was the only good thing about this entire transaction. She was empathetic, patient, and calm. She said she'd get in touch with Marvin and the salesman, and make sure they came up to the house. I really wanted the owner, Mara, to come, but she was not available. They showed up a while later and instead of Marvin apologizing, he just said they would fix it. Even though the salesman (who also did not apologize) agreed there were problems and that the paint should have been sprayed on in two parts, he said the standard is if a paint job looks fine from 6 feet away, it is acceptable. I DISAGREE! After 3 days of dealing with a crew that only spoke Spanish, and having to point out all the things they kept missing, they left. A customer SHOULD NEVER have to supervise a contractor's crew, nor show them what they missed! The owner of CertaPro finally called me nearly a week later, on speaker phone from her car, with her child yelling in the background. She also did not apologize! She just asked what it was I wanted. Instead of telling her I wanted the house completely redone, which I should have done, I just said that I wanted all the overspray and paint on my porches cleaned up, and things that had not yet been fixed, fixed. Marvin and the salesman showed up the next workday and left shortly after, AGAIN leaving me with the crew that only spoke Spanish! This whole process was INSANE. The painter AND the owner clearly don't care that a job is done well - just that it's done and over with. SHAMEFUL! To top it off, I was painting the foundation this week and looked up. I guess I should have sat on the ground before I sent them packing, because there are SO many missed spots that I will now have to paint myself.

Kathy Toomey worked to sell our home, and assisted in the purchase of its' replacement. Our home…read morewas unique, appealing only to certain homeowners, and she worked tirelessly to merchandise it to attract those customers. We also had health situations which made showing our home difficult at times, and Kathy was patient and professional in working with us when that occurred. Best of all, she was persistent - and sold our home in a reasonable timeframe at an acceptable price. In helping us locate a new home, we had very strong preferences, and again, she patiently showed us homes until we found one with which we're happy. Kathy's knowledge of the home buying process insured we stayed on track with inspections, walk throughs, mortgage issues, etc. We couldn't have been more pleased from start to finish, and feel confident recommending Kathy to anyone wishing to buy or sell a home!

What a great find in Landrum! They helped us with great suggestions for decorating our new home…read more This will be our new "go to" for home decor.

Kelle Roper came to our older duplex, which was being completely renovated, in late Sept 2024. She…read moresteam cleaned the tiles and "regrouted" some areas. Nobody lived at the unit until the renovation was finished in early November. By this time the "grout" had discolored and disintegrated into a powder. There were cracks and holes between the tiles. Pictures attached. When I reached out to her about the issues, she told me to "f--k off, your place was a shit hole, and leave me the hell alone". She told me she is relocating and selling her business. This person has serious issues and does poor work.

Kelle with Surface Genie is GREAT!! The tub came out looking brand new! Went above and beyond to…read moremake sure we had it completed before new renters moved in...willing to work Christmas Eve and Christmas Day!! Wow! So impressed!!

Fast, clean ,reasonable ,responsible, and most importantly very professional company.read more

We have been working with Ramirez for 5+ years and they are great. From mulch to tree removal they…read morecan do it all!

Dawn Driskill and her team at the Design Gallery are amazing! My husband and I entrusted our real…read moreestate clients' home to her care, and not only did she transform their home into a stunningly elegant gem, floor to ceiling - paint, draperies, furniture, upholstery fabrics, and even art, but Dawn and her team did it with such incredible grace, kindness, attention to detail, and care for the needs and wants of the clients. We were incredibly impressed with her talents as well as her dedication to making the homeowners' dreams come true. We would recommend her to anyone wanting such stellar service!

We bought a house and moved to Laurel Park, NC in 2019.  Our new house had not been updated for 25…read moreyears and was in desperate need of a remodel.  We had a general idea and direction for our design; however we needed an independent design perspective, technical advice and experience for our project. The Design Gallery team provided all this and more.  They listened to our ideas, suggested alternate concepts and we worked together to develop a beautiful design that we could not have envisioned on our own. We interviewed and ultimately selected a general contractor recommended by the design team.  We could not have asked for a better advocate to have on our side during the whole house construction project. The Design Gallery team personally reviewed the progress onsite at key milestones to ensure our vision stayed on track. We are now living in our newly remodeled home and couldn't be happier.  Thank you Dawn and Betsy;   your team provided honest advice and you always looked after our best interest.  We consider you good friends