This is the first time I've seen a concept like this for hot pot. Usually, it's either AYCE or a la cart ordered with a staff. This conveyor belt concept is quite fun! You choose your broth which their menus has 5-6 types of I recall correctly and they pour it into your personal pot where you even get to control your temperature. Yes, other places you can control it too but this establishment design around the control is quite simple and easy to access. Then have at it! Design your meal to how you see fit. Choose from various greens, proteins, tofus, and noodles. You can even share with your patrons which further encourage a fun dining experience. Wish we have one of these back where I live. Would frequent this establishment next time I'm in town. Love it! read more

Shuang Shuang - Delicious meal. My broth was Tom Yum - Chinese Near Me - London, XGL

Kaiten conveyer style hot pot?! These are two of my favorite things put together in this little shop in merry ol' London town. I've had my share of hot pot all my life but never have I tried this concept where you've got little dishes revolving around for you to grab and enjoy. It's the same as sushi- only this time, you're dropping these veggies, meats, and crabs into a personal steaming pot of broth. My friends and I came for dinner on a Saturday night and had a 30 minute wait. You definitely should come in only small groups as seats are limited and there is no time limit on how long folks can stay eating. I ordered the Black Bird Set Menu (£9.90) which allows you to grab four (4) of the lower tier options to enjoy over this spicy broth. Normally I do AYCE so it was a nice change to restrict myself to only the few plates I had. I opted for thin pork belly, tripe, greens, and ramen noodles. Overall, everything here was pretty decent in quality and gets the job done. I definitely ate slower to salvage what I was given. So the concept is cute and can be a lot of fun for people. I will likely stick with my big pot AYCE options with friends when we demolish plates and plates of food together as a family. read more

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Ordered the mini set for £10.5 and £12 for Tom yum broth. Food was half decent but service was horrible! Wasn't super hungry and actually came here since Little Lamb next food closed before their posted time. Sure, I'll sample some stuff and move onto other food options in the area as there are many. Walked in at 9:20pm and was seated pretty quickly. Ordered broth and that seemed seamless. The beef was small portioned and chewy. The pork was lace thin. The greens had two options only. There was plenty of noodle choices. Not once did anyone come to check in on us at! My neighbors w the AYCE was checked on and changed items often. Half way thru I noticed my water bottle was filthy w stains from the inside -guess it's too late now! Haven't finished my meal and my broth was super low, it covered about half of my instant noodles. We asked twice to get my check as two employees were just walking around and cleaning. Finally got the check and it took another lapse to get someone to come over and finish the transaction. My card is signed and the lady had the nerve to ask if it's my card and for me to present my ID, which was not asked of my neighbors. It's practically self serve, but apparently it's more important to wipe the counters than take my money so I can leave. We won't be back.. read more

Shuang Shuang - Inside - Chinese Near Me - London, XGL

The conveyor belt concept is kinda neat, but Shuang Shuang is ridiculously overpriced IMO. The quality of the food is nothing special either. There are definitely better hotpot options in Chinatown. Stick to AYCE to get the best bang for your buck. read more

Shuang Shuang - Black Bird Broth, House Sauce, Chicken, Sea Bass, Mixed Roots - Chinese Near Me - London, XGL

To be clear this review is for their customer service. We didn't end up eating here. We walked in on a Sunday evening around 830pm. The place was pretty full but there were 2 empty seats that someone was cleaning. We were greeted by a male server and he told us as soon as his colleague clean up the 2 seats we will be be seated right away. He instructed us to sit on the side and wait. After a minute the table was ready and we thought we will be seated but 2 new female customers came in and he just instruct them to take our seats without telling us anything. He just gave away the seats he told us they we were suppose to sit at. Right after he seated them he saw me with a puzzled look and he came to tell me they had reservations so he gave they got our seats. I didn't say anything but it didn't make sense at all, by then the place was full we would have to wait until someone leave to be seated so we just got up and leave. I feel this is a sample of very poor customer service by the sever. He didn't tell me they had to reserve table for reservation in the first place and even if they did they should give us the seats that was already available when we were there. I will never come back to this place again worst experience ever!!! read more

Shuang Shuang - This photo show the empty seat for us , but the server gave it away when 2 girls walk in after he told us we will be sitting there. - Chinese Near Me - London, XGL

Went there for the Moo Krata, which wasn't clear that you had to go upstairs for it. So after being moved there a couple of times, my friend and I were finally sat at a table with the BBQ/hot pot combo. Chose the blackbird broth and the pork menu. The broth was kinda bland. One of the porks had a very tasty marinade (the others just seemed to be plain). Pretty decent price and pretty good meal. read more

Shuang Shuang - Moo krata in the upstairs section - Chinese Near Me - London, XGL

I applaud Shuang Shuang for attempting to be innovative - individual hotpot where each diner gets their own pot of broth and they can select ingredients off a conveyor belt to cook It's fun for sure but I couldn't help missing the communal fun of hotpot with friends. I suppose it would suit introverts or germophobes to a tee! I enjoyed my starter of crispy pig ears - like pink crackling The black chicken broth was more subtle than I had expected but was fine To be honest, boiled food will never be the tastiest, hence the sauces. I didn't need the advertised sauce sommelier. House blends were fine I think their main problem may be on price. Just a stone's throw away are hotpot places which offer all you eat deals for £20 a head. Even with the 30% soft opening discount, my bill came to close to £25 read more

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I really didn't want to like this place. As a die hard hotpot lover who lived in Sichuan (from where hotpot can trace its origins) I walked past Shuang Shuang literally hundreds of times, dismissing it as a touristy gimmicky hotpot joint for people who need an introduction to hotpot. Finally, one cold September evening I stumbled through the door freezing cold and half crippled from hunger. Happily, I found that Shuang Shuang run an all you can eat buffet option for £25 + service. This includes the broth, all plates except blue and red, and unlimited refills of hot or cold tea. Knowing that I'm the kind of person who could easily eat and drink more than £25 worth of food, I decided to give it go. It turned out to be a real treat. I picked the mala broth (I'm a purist) which was suitably spicy and got spicier as the meal went on. There was plenty of choice on the belt but they were low on tofu so I ordered from the menu and it was brought over to me quickly without a fuss. 3 glasses of iced tea, one bowl of rice and 16 empty plates later I was sure I'd beaten the buffet. But beware, the small print indicates there is a charge for leftovers! Waste not! If you're not a little piggy like me, just go ahead and eat like a normal person. You can pay for the broth and each individual plate of food as well as drinks. It's a bit like Yo Sushi. But I think the average diner would still quite easily go over the £25 for the buffet even if it doesn't end up being 16 plates and 3 drinks. Give it go! Beware the mala is spicy spicy but you'll be fine with tomyum, or the soy milk broth. read more

A super fun hot-pot dining experience! After reading some mixed reviews my husband and I decided to give this place a try for ourselves. We came on a Saturday night at around 7:30 and luckily for us it was surprisingly quiet, on other evenings we have walked by and there has been a 30-40 minute wait. We were seated, ordered some drinks and asked what broth we would like- as we couldn't decide the waitress kindly brought us all of them to sample! I enjoyed the black bird and my husband opted for the lamb tonic. We enjoyed a Taiwanese beer whilst waiting for our food to arrive. We decided to get the 'create your own' dipping sauce, where they bring out a selection of ingredients, including spring onions, sesame butter and chillies. Our broths came and were soon boiling. Then it was time to decide which dishes to grab off of the conveyer belt! Our favourites were the beef, fish cubes and the udon noodles. The fish paste in a little piping bag was an interesting idea (that you squeeze into the broth). I'd skip this next time as it didn't have much flavour! Overall I really enjoyed the dining experience. The service was quick and friendly ,whilst the restaurant is clean and modern. It was at the pricier end of the spectrum for Chinese eats in the area, but I would definitely come back again. read more

Shuang Shuang - Chinese Near Me - London, XGL

We both knew what was to be feared most as we walked towards this new restaurant, Shuang Shuang. It was not just merely new. This restaurant has brought a new concept to town with their hotpot, Chinese style. It is the individual hotpot with choices of ingredients for broth served on a conveyor belt that sounds attractive. Plus, the weather had been extremely windy and it was raining. A bowl of steaming hot broth was quite enticing. Queueing was really not what we were looking forward to. Fingers crossed, praying silently we walked towards Shuang Shuang, we were grinning when found we could be seated in just ten minutes. In Shuang Shuang, the finish was modern, clean and minimal. That was good, but if you were seated along the outer part of the conveyor belt, you could constantly feel the draft and even with the hot broth, we felt cold. It would be much better being inside the circle. Both Naomi and I had done this hotpot style many many times but still found ourselves listening quite intently to the waiter's explanation on how to do it. And, in case you miss it, the menu has a pictorial instructions back up. The pot sits on an induction cooker, the ingredients come along on the conveyor belt and you pick your own ingredients and cook them. DIY. Shuang Shuang is great for a meet up if there is just the both of you. Jasmine tea egg and nest £3.50 - the colour of the egg yolk was beautiful but the jasmine floral scent tea egg was slightly strange. scallop with prawn fritter in mala oil £5.50 - has the bouncy texture of a squishy fishball. It was nice and the mala oil had a good chilli spice to that. pig's ears with xinjiang spice £4.50 - deliciously crunchy and the cumin spice was quite fragrant. Overall, I find the snack items more appealing and tempting than their hotpot ingredients. These are not on the conveyor belt and you have to order them. Portion sizes were small and we were both astonished when the dessert was served. £4.50??? Really? A golf ball size of soy milk ice-cream with sprinkles of candied ginger. It was nice with a very mild "tau fu fah" taste. But, £4.50!? I did feel the space was similar to being in an aeroplane with the plastic bib, a wet wipe towel, hotpot tableware and digital controls on the table. Shuang Shuang was fun, and I would just keep it to that. Soft launch 30% off is only until this Sunday, 27th December 2015. read more

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If you're looking for a hot pot restaurant but don't have a big group to share a giant bowl, this is the place. There are individual bowls so it's best to come here solo or with one dining companion. Otherwise you may wait a long time for a seat. It's a simple and straightforward concept. Choose a broth and dipping sauce then go to town on the train of choices. There are loads of toppings to add to your bowl - beef, lamb, pork, seafood and chicken. For vegetarians there are several kinds of noodles, tofu, and many vegetables. Prices are super reasonable. We paid £52 for two servings which included 11 plates and 3 beers. A full and satisfying meal. I'll be back! read more

I love the concept and its fun with friends. The broth was ok but not amazing and the items are good but not revolutionary. I did like the thin slices of pork belly. Overall its just fun but not dying to go back there you can get better hot pot somewhere else but Its worth going at least once for the novelty of it read more

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Rotating hotpot with individual pots so you don't have to share. Good spot for hotpot if you're by yourself, or if you're with someone with a different spice level than you. The mala broth was good, nice level of spice to it, and it was easy to adjust the temperature. I found the ingredients going around the belt to be fresher than I expected. You may have to fight a bit to get their attention for ordering drinks, but be bold. read more

Cool experience. Nice clean modern atmosphere. Would recommend the Tom Yum broth for flavour... Black bird broth lacked flavour. Foods very fresh and variety of vegetables too! Some dishes were bland so pick a side dip. Also the teas are served in a large glass and refilled. In summary go here if you want to try something new. read more

Shuang Shuang - Chinese Near Me - London, XGL

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The reason why I'm giving this restaurant 1 star is due to the concept of eating hotpot. It's definitely something different and kind of interesting I shall say. Everything else was just blah. Food, such small portions on every dish. Every plate are labeled with colors, each color represent different prices. (Goes from £1-£5+) Fiancé and I both got the black bird broth and it was super salty! So salty to the point we didn't even need to dip anything into our sauces. In another word, it wasn't enjoyable. The service was whatever. We had to ask to get our water/broth refilled. By the time we walked out, we've spent about £40 and left hungry. We walked a few blocks down and ended up getting dumplings at Jen Cafe. Such a disappointment. That was the first and last time for us. read more

I wanted so badly to like this place and I had been waiting for ages for it to open. However as my friend put it, it felt too much like Yo Sushi. The decor is modern and the conveyor belt is a cool idea, but the end result felt too much like hot pot blasphemy, especially with its plastic covers and packets of udon. It had so much potential but I really don't think it lived up to the hype. The selection of broths was impressive and I chose the soy milk broth which was very light. When it came down to the hot pot items though, I was disappointed. The portions are tiny for what you pay, and you're left wanting more than the 3 slices of chicken. The options for meat are also pretty small, there really wasn't much to choose from. Also the refill for the conveyor belt was quite slow that night, I felt like I was seeing the same plates go by for at least 20 minutes. Service was very fast and attentive- a big plus. But the place could be so much better if they provided more in their portions and changed the overall feel of the place so that it's less Yo. read more

Service with a big smile. Moving belt style hotpot. Good options on broth and dip sauces. Limited choices on the belt but all the important food groups are included. If you want something else that is not on the belt just ask the friendly staff and you will get it very promptly. Their ICE CREAM is the best! Soy ice cream with sweet ginger, would go back just for the dessert. read more

Shuang Shuang - Moving belt hotpot - Chinese Near Me - London, XGL

Love this place. Food is out of this world excellent. The staff is great. The four guys behind the counter are awesome. Sometime during rush hour you have to wait but it's worth it. So fresh and so good. read more

Glorified version of Japanese shabu-shabu served in sushi plates via conveyor belt. It's a cool concept but as much we love the decor the price does not quite justified with the meal. As Chinese that has been travelling to East and South East Asia, we are always thrilled to have hotpot/ shabu-shabu/ steamboat during cold winter months. Why? It's one-pot-wonder to cook all the meats and vegetables! We were not impressed to pay £6-7 (in advanced) for the broth (when other restaurants and countries provide for free). As mentioned earlier all raw foods are prepared in sushi plate portion. When you're eating out, it's very easy to overeat. At Shuang Shuang the danger is even greater - with seriously small portions and the convenience of grabbing whatever takes your eyes' fancy from the belt! So be careful and take note of the prices of each coloured plate. The majority on offer when we went were "green" plates which were priced at £1.80 each. For this price, you could get a handful of spinach, 3 fish balls (a pack of about 15 - 20 only costs a few pounds in a Chinese supermarket), or a few thin slices of beef. How about a small handful of mixed mushrooms for £2.30? If we're talking seafood - 3 slices of salmon would cost you £4.30.... The bill came to £60 for 3 of us and all we had were 12 small plates of food and 3 non-alcoholic drinks. No we were no close to being full at all. The food was overpriced for what it was. As much as the ingredients were fresh, we cooked it ourselves in average tasting broths... read more

London first conveyor belt hotpot Shuang Shuang has landed in Soho. There is a variety of broths (Mala, Black Bird, Lamb Tonic, Fish Pond, Temple Brew) to choose and that is the first item on the bill. If you are not a big fan with the taste of lamb, then I do not recommend the Lamb Tonic broth. I tried the broth and found the lamb meat taste was too strong, even for some one who does eat lamb. I favoured the Temple Brew. According to the menu this broth is made with soy milk, shitake mushrooms, white turnip and dried liquorice roots. I did not see any shitake mushroom or turnip in the broth. But to my surprise it was a broth full of flavour. Alternatively the black bird broth we could see some of the ingredients it had used which included Jujubes and Chinese Wolfberries. We were automacticlly served three different sauces with our broth to dip our cooked ingredients. The menu had many more but we didn't any more. Each plates are colour coded to reference the different prices which range from £1 to £4.30. Some raw ingredients I felt was too expensive for a small portion. The ingredients included a selection of beef, chicken, lamb, pork, fish and shellfish, vegetables, tofu and noodles. Each raw ingredients on the conveyor belt are covered with a lid to indicate how long its been on the belt. Also a label to tell you if it contains seafood, pork, chicken, beef or a combination. But it was not always easy to know the exact ingredients when providing with just a general category. The label will specify at least how long you need to cook from boiling the broth. This is a guidance and I always recommend that ingredients such as meat need to be cook throughly before consuming. Two of the ingredients that I found worth picking or ordering (if you can't see it on the conveyor belt) is Shuang Shuang's house prawn balls (£2.90) and house prawn & pork balls (£2.30). They come in a cool looking bamboo looking tube with a matching spatula. You would use the spatula to scrape a ball of paste in to the broth to create your own funny looking prawn ball or prawn & pork ball. Although upstairs there are sharing broth, most of the seats you will get your own individual broth. You know what ingredients you have put in the broth and to suit your own dietary requirements. To complete your hotpot meal you can order one of Shuang Shuang's dessert. We were unable to try the Brandy-infused Persimmon (£4) so instead tried their Soy milk ice cream served with Candied Ginger (£4.50). The ice cream was creamy in texture and light in flavour. The candied ginger went well with the soy milk ice cream and gave it another level of flavour to the dessert. Shuang Shuang also offers a range of Chinese tea including the beautiful flower tea. Not all tea you will be able to top with water to and will only be for one round. The cost of having hotpot at Shuang Shuang can add up. Just as you do at a conveyor belt sushi, the plates can get taller which means the cost also goes up. We had 25% off and managed to eat £30 per head. Shuang Shuang is probably a place to consider if you was dining alone. It is especially great for the colder season as you can warm up with a steaming broth and watch the ingredients go round and round on the conveyor belt, keeping you eyes open for some thing delicious to add to your very own broth. But just beware of your money bank as you could easily find yourself paying for a fine dining bill. read more

This was my first time eating hot pot with items from a conveyor belt, and it was a decent experience. The number of options is fine, but was missing a few key items that I love (e.g. quail eggs, seaweed knots). The soup was also pretty standard, so nothing to really call out. My experience was pretty dampened by the confusing menu. You would think that a conveyor belt would have a pretty easy menu (or lack thereof), but if you go at the wrong time or wrong date, you actually don't get the AYCE option and have to pay by the plate. This became a very confusing ordeal because they have different price by plate color, and they have 5 plate colors which aren't THAT clear. It's not difficult to match it up, but when you're busy eating and talking, you're not going to match up the color of the plate to the menu every time you want a couple pieces of beef. The food was fine, but I'd definitely check out another hot pot place next time that will price things more clearly - I like to enjoy my meals and not spent thinking about the value of each tiny plate I grab. read more

Shuang Shuang - Chinese Near Me - London, XGL

What a cool concept! Sushi like conveyor belts for Chinese hotpots. The wait staff was super friendly and patients showed people what to do. The broths we tried were amazing and the quality of the meats and fish were excellent. Our kids (14 and 10) had blast picking different meats, seafood and noodles - putting them into the broth - and then fishing it out. Definitely a must go for us the next time we visit London read more

soup had no taste, even the spicy broth. Ingredients not fresh. Noodles stiff. No meats early on. This was the reason they offered the all you can eat early. Conveyer belt is a cute idea, but very Asian. Staff was nice. read more

This place is interesting. I like that each one has an individual pot and can choose the soup base. The tom yum soup base is pretty good. The black bird one is a bit light. The sauce that they have is good, but a bit salty. I guess it goes well with the food from hot pot. I like the idea of rotating belt delivering the food. They have fish, meat, vegetables and different kinds of noodles. But they don't have too many options unfortunately. It's right across the queen's theater. So it's very convenient to eat before the show. read more

Shuang Shuang - Chinese Near Me - London, XGL

Always been a big fan of hotpots. Shuang Shuang makes is possible to have hotpot even with just one person (most other Chinatown restaurants will only serve hotpot for groups of 2 or more). The soups Shuang Shuang offer is very good, I had the black chicken broth which was outstanding. The ingredients were all great but the portions are quite small for the prices charged, especially the meat, which although delicious, was very expensive. Overall the experience was great, the price might stop me from going back. read more

Shuang Shuang - Shuang Shuang ingredients - Chinese Near Me - London, XGL

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Interesting concept but very badly executed. The food on the conveyor belt is low quality produce. Also they don't replace and top-up items on the conveyor belt efficiently so there was hardly any of the better items available by the time it came round to us. It could be a much better restaurant given the amount they have invested in setting it up, if they just fixed a few things like better quality ingredients, replacing items quickly as they run out, and better staff. read more

Really cool spot, in the heart of the city, and real warm if you want to escape the cold. We got sitted pretty fast in the main entrance room. In front of the kitchen so we got to see and picked new stuff coming from there. Staff is super nice explaining how this works. You pick a broth, a spice / add ons to it and off you go filling up your broth with veggies, meats, seafood etc. it s like an individual shabu shabu. It is fun to mix everything and try different sorts of plates coming through the conveyor. You can also get special items by asking to the waitress. The conveyor does bring plenty to put in and it should fill you up pretty fast so take your time to look through it and to make your decision. At the end, don't forgot to warm down your broth so you can drink it all. You should start feeling real warm after the whole meal. Place can get pricey but can also turn cheap if you stick to regular noodles, meat, veggie combo. I am really glad we tried this place. read more

Shuang Shuang - Chinese Near Me - London, XGL

I won't go there again. Dishes are with small amount of food and low quality, and they do not worth the price.

The concept is great but unfortunately the meal wasn't amazing. I had the temple brew option, with the hot & sour sauce and additional optional ingredients. I ended up paying £16 on hot pot and was still hungry. Tbh I can't justify spending even more on soup and especially where there are better hot pot spots with value for money. I gave it 4 stars for the concept and presentation but would give a 3 for the food. I would recommend to try it out but unfortunately I won't be returning. read more

Absolute SHIT, don't come here. Everything has been on the belt for centuries and nothing tastes fresh. There is nothing that you would expect to have at hot pots, not even lamb slices! What?! the Aloe juice is alright I guess, but I'm pretty sure you can get it cheaper down the street. read more

I really like this place. It serves hot pot on a personal level, and you can customize what you want on your bowl of noodles. I like the market set where you choose your broth + dipping sauce + noodles and 3 toppings. It reminds me of Yo Sushi, and won't ever be fine and classy, but it's a place on top of my list if I'm looking for noodles now. read more

Saw a waiter spill something on a Gucci item in a gift bag that was nearby without the customer noticing. Instead of not saying anything and continuing with his work, he told the manager, who then approached the customer and apologized (the customer had no idea what had happened until the manager said something). They comped her meal and gave store credit for the value of the item. That says a lot about the integrity of the staff there. Also wonderful food. read more

My boyfriend and I used to love coming here for a special night out and for some delicious hot pot, but our last visit was so disappointing that we will not be going back. First of all, they no longer offer extra tongs to use to move raw meat into the hot pot, so now you have to use the same chopsticks for the raw and cooked meat, which is a health hazard. We had a very difficult time getting the servers' attention. At one point, we needed the broth refilled, and we waited about 40 minutes and asked three different servers (one disappeared from the restaurant shortly after we asked her). There were several other groups waiting patiently for the servers. There was also one group that was waiting for a table that was rudely asked to wait outside, so they just left. Anyways, the food is all right, but very expensive, and the service isn't worth the price. read more

Don't go, the broths taste like water and the portions are tiny. We used to love this place however over the course of six months the portions have become smaller and the broths are incredibly bland. My tofu cooked on a Tom yum soup taste like it's just been cooked in water. The house sauce lacks texture which is a shame because there used to be wonderful bits of chili and celantro in there. All in all really disappointing dinning experience and I'm definitely not going back again. read more

Best restaurant in town! Fun, hands on, bit of a build your own meal! Try the chicken broth, it's delicious - mildly spicy, silky, and slightly sweet. The owner and head of operations are so nice. This place is definitely a must-visit!! read more

Amazing!! Just amazing! The food is delicious, the atmosphere is fun and well done, and the conveyer belt style food is so cool! Went with my husband and had the vegetarian broth, plus they have four types of noodles! We tried all of them, but couldn't get enough of the udon read more

Cute concept. Instead of a pot for the entire table, you have your own individual hot pot. The broths - we tried the mala as well as black chicken - were quite tasty. The ingredients - which you select off a conveyer belt like sushi - were generally of a good quality but the cost does add up rather quickly. However, I doubt I will return as the idea of an individual pot eliminates the communal fun that is to me the main point of eating hot pot. read more

The portions were small and some of them were ridiculously expensive!! Our bill came to £15 each and we were only 1/2 full, if that. Some ridiculous examples include: - small portions of corn for £1.60 - green veg ranged from £1 to £1.60 but there were only a few leaves - 4 beef balls for £2.90 (the same price would get you a couple of packets from the supermarket) The list goes on. Compared to other hot pot places in China town, this was definitely a much bigger rip off. You pay a massive premium for the novelty value. read more

Delicious ramen! Probably the best I've had. Reasonably priced for what you got and the location as well. The raindrop dessert was intriguing and tasty as well! Decent customer service too. read more

Awful seating policy, poor attitude, big no-no definitely TL;DR: got 3 different versions of seating policy, and we cannot get a seat eventually as we assured. And there is a decent hotpot place 2 mins walk from there where they treat u much better We are waiting for a friend and we accepted that we have to wait till he arrive before we will get a sitting otherwise we have the chance that the remaining seat will be occupied by someone else. So my friend had left the Piccadilly Circus station and was 5 mins away. There was 3 seats available and I had asked to be seated with my another friend, leaving an emptying seat open. One of the staff said I will be seated when my friend arrived ( that was different from the answer I got from the other staff, the manager I presumed), but she reassured that I don't have to worried and i will get seated when the friend arrived. There were a 2, 2 people group arrived and they were asked to wait for around 20 mins. So I was reassured by this. But another staff suddenly ask them to seat at where the other staff had "reserved" for us. And one single seat was left emptied. ( it is strange from a business point of view, as it's rare for one person to visit.) And now we asked that staff who arranged that and now heard the third answer that they cannot have us a seat no matter what in an unapologetic fashion. So we were left with no choice and had to leave for another restaurant. As it would take a very long time to wait for 3 seats. All in all, the food was okay from what I heard from my friends who visited here but the attitude of the staff is definitely subpar and shuang shuang would be a definite no go for me in the future and I definitely have better hotpot experience else where I dare say. read more