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    Shuga Records

    4.0 (134 reviews)
    ModerateVinyl Records
    Closed 10:00 am - 7:00 pm

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    The art wall when I was there.
    Chris H.

    Quite a record store on Milwaukee Ave. ! Tons of records and quite a bit more than usual International music to choose from too ! If you are looking for something different to listen to , check this record store out.

    Rare vinyls with Watch the throne by Kanye and Jay-Z
    Semus B.

    The service was great and the workers helped me find many things upon their vast selection of records. I came in looking for some hip hop albums and I was left satisfied. Great place with even better employees

    Patrick E.

    They sell counterfeit copies of Death Grips - Exmilitary for $350 and do not disclose they are counterfeit. Also, purchased 5 sealed records online. In the photos there are no price tags. All 5 have large unremoveable glued on price tags.

    Vinyl

    I came here after one of my classes and I bought a boot leg vinyl (1999 joey badass). I've been looking for this for so long this is one of the best bootlegs I've listened too. It's near perfect some imperfections but that's expected with bootlegs a little expensive but I didnt really care and I was talking to the girl at the counter about not trusting websites to purchase bootlegs and I'm more than happy with this. One of the best bootlegs I've heard great service very kind employees would come back again

    Awful communication, lies, refund is refused even with full insurance Shuga Records are liars and scammers with terrible communication, avoid buying there My parcel was lost in March 2022 (it was sent late February) I have been writing them every month after that Finally, in November Jake answered me that USPS (the international delivery cost with full insurance was above $60) is reimbursing them (I have a lot of proof of whole conversation via mail) I said thanks, waiting an answer and then we agreed that i will choose other albums as a replacements (I paid more than $200!) After November letter I wrote them about every two weeks with no answer I started to write to CEO Adam mail and Instagram Then, conversation with Adam started He said that I am harassing and threatening them just by writing e-mails (with 0 answers) in which I describe the problem and that nobody wants to deal with it He made up few different reasons not to refund or send replacements and accused me of the whole situation But I am the victim here He told me in different letters: 1) I was refuned (i was not) 2) They sent replacements and they were lost 3) They sent replacements to my US address and I never accepted parcel on my end 4) I opened an issue with CC in my country and Shuga lost the money; "Shuga can't refund money that is already taken" That is not a joke CEO Adam really wrote me all these lies After I once again wrote him that Shuga Records Manager Jake told me in November that USPS is definitely reimbursing them, he stopped answering They are total scammers and liars, avoid this store even if you want rare specific album from Shuga

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    11 years ago

    What a horrible setup for an in-store performance, I'm extremely disappointed, I can't see anything that I paid money for

    Business owner information

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    Adam R.

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    7 years ago

    Shuga Records is hands down my favorite record store in Chicago. Staff is super helpful and they always have great events.

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    10 years ago

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    7 years ago

    I come here often. I really like their large selection. I have only had good experiences at Shugga. Highly recommended.

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    11 years ago

    Great staff, selection, and atmosphere. As a beginner in collecting vinyl, Shuga makes the hunt for "the one" sweet!

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    10 years ago

    Great Place Everyone One Is Very Nice And Helpful Best Record Shop Ever

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    9 years ago

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    11 years ago

    Super stoked when I come across new record stores! Great staff very helpful and the collection is off the chain!

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    Page 3 of 4

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    Review Highlights - Shuga Records

    At Reckless (I do also like Reckless) local vinyl is all mixed in, and who's got time for all that?

    Mentioned in 14 reviews

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    Loud Pizza Records - Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

    Loud Pizza Records

    3.7(12 reviews)
    0.5 miNoble Square, West Town

    Amazing gem of a record store with the best selection and the nicest staff. Super knowledgeable…read moreunique selection. Support your local small business this holiday season and get some loved ones some vinyl at loud pizza.

    I can't speak to the in-store experience, but based on my online order, I would not recommend…read moreordering online. I placed an order in April for a record that was listed as in stock. After I ordered, I was informed there were inventory and distributor delays. I was patient, appreciated the updates I received, and agreed to wait until July 1 based on the timeline I was given. After that date passed, I followed up multiple times and went nearly 12 days without a response. I eventually sent a final message saying I would dispute the charge if I did not receive an update or refund. The refund was processed within minutes, which I appreciated, but it was frustrating because it showed that communication could have happened much sooner. To be clear, my issue is not that an unexpected family emergency occurred. I completely understand that emergencies happen. My issue is the lack of communication with customers who had already paid for orders. What was most frustrating was being told afterward that I would have seen updates if I had checked the store's social media. I placed my order through the website and communicated through email. Customers should not be expected to monitor social media to find out why their emails are going unanswered or why an order has not been fulfilled. A simple automated email response or direct update would have gone a long way. I also found that response dismissive because it placed the responsibility on the customer rather than acknowledging the communication gap. I understand that small businesses face challenges, but customers still deserve clear communication and timely responses. The refund was ultimately issued, but the overall online ordering experience was frustrating and could have been handled much better. Again, I can't comment on the in-store experience, but based on my online order experience, I would not recommend ordering online.

    Photos
    Loud Pizza Records - Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

    Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

    Loud Pizza Records - Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

    Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

    Loud Pizza Records - Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

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    Rise Against "Ricochet" In-Store (Photos by Angelica Dulany)

    Reckless Records

    Reckless Records

    4.0(233 reviews)
    2.6 miLakeview
    $$

    I stopped by the Wabash and Belmont locations of this store, but for Belmont specifically, this…read morestore is a MUST for vinyl, CD, cassette, and game collectors. The store is extremely big, the service was quick and things were easy to find utilizing the store website, reckless.com. The prices were pretty average, around $15 for a new CD and $30 for vinyl. I didn't check the prices for cassettes, but I'm sure they were great. They also had posters of popular albums, featuring art from various artists. They also had used console games, for Xbox One, PS4, retro Nintendo consoles, and I even saw a few SEGA Dreamcast games! This place is nothing short of heaven for music lovers!

    DO NOT TRUST THEIR GRADING OR LABELS!!!…read more I stopped by for the first time a couple of weeks ago to check the place out. They have a nice variety of albums, but unfortunately, my experience has been less than impressive. The day I stopped in, I purchased what was labeled as a 1968 "Near Mint" copy of Days of Future Passed by The Moody Blues. When I got home, I discovered significant noise throughout the first third of Side A. Since I live in the suburbs, I wasn't able to get back into the city for two weeks. They did take the record back, but because their return policy is only one week, they would only offer store credit rather than a refund. They took the record back, and I found a "Near Mint" copy of the 2012 remaster of The Beatles' White Album. The label specifically stated "w/ poster & photos." I even asked an employee about it before purchasing it, and they confirmed that the poster and photos were included. Sure enough, I got home, opened it, and neither the poster nor the photos were there. Needless to say, I'll be returning this record, and I won't be coming back. Two purchases, two significant issues with the condition or contents being inaccurately represented.

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    Reckless Records
    Reckless Records
    Reckless Records

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    The Exchange

    The Exchange

    4.0(103 reviews)
    0.5 miWicker Park, West Town
    $

    Growing up in Pittsburgh, I used to love coming to The Exchange. Now I was happy to see that…read morethey've expanded (to be honest I'm not sure which locations came first). The Exchange is the perfect place to find new/used video games, movies, cds, toys, consoles and more! Everything is organized in sections by type of game or appropriate genre of music or type of movie. It may seem overwhelming at first, but it's almost like a library of all things cool. The staff is super helpful. When you want something, you'll need to ask them for help as everything is behind glass and locked so you don't steal- good call on their part. Prices are reasonable for the most part. Some things like vintage games can be a little pricey but it makes sense. I bought about 6 or 7 old video games from NES Super NES and Sega for $38. I think I did well. They now have a rewards program that's free to sign up for so take advantage of that. I love this place whether I'm in Pittsburgh or Chicago. Definitely will make a trip or two every time I'm here.

    I am writing this to share feedback regarding my recent experiences with this store. While I…read moreappreciate the inventory, the trade/sell process and customer communication have been very disappointing. Recently, I brought in an Xbox to trade. I was told I would receive a call the following day once it was tested. After receiving no update, I called the store myself and was told my offer was ready and to come in. After driving over 40 minutes, I was informed in person that you could not accept the console due to a fan issue--information that should have been communicated over the phone. Additionally, during a previous visit to sell a collection of Naruto Funko Pops and manga, I explicitly asked to complete the transaction that day to avoid another trip. Despite assurances, I was kept waiting until closing time, only to be given a rushed and surprisingly low offer. Clear communication and respect for customers' time are essential. I hope you will address these issues to improve your service going forward.

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    The Exchange - Guitar Hero Xbox 360

    Guitar Hero Xbox 360

    The Exchange - They have everything here !

    They have everything here !

    The Exchange

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    Shuga Records - vinyl_records - Updated September 2026

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