Nice and easy once you get on. The route map and schedule are a bit confusing. I am was going to…read morethe Hilton, it seemed like quite a long wait. I had to ask twice to find it because it was not clear to me that is was on the upper level by departures

True enough, the express train leading from Rome's major airport to the city center is easy to…read moretake. I've done that route out & back for nearly all of my five trips to Rome. But on Trip Number Six, last week, I discovered an even EASIER mode of transit. You guessed it! Airport Shuttle Express was recommended to me -- er, rather forced upon me -- as I stood at the kiosk in the train station at the airport, trying to buy a train ticket into town. Although I hate being pressured into buying something by a fast-talking know-it-all, I bent to the will of the lady at the kiosk and agreed to buy a ticket for the shuttle instead of the train. And you know what? It worked fabulously. So much so that my hubby and I reserved seats for our return journey too. On the inbound ride we shared the van with two other couples, thus stopped at two hotels before ours, yet still made it there in the 40 min. estimated by hard-sell kiosk-lady. What's more, we passed some of the best scenery imaginable: we drove by the Pyramid, the Circus Maximus, the Colosseum, down the Corso, past Termini (waving to those poor folks taking the train), and near the Spanish Steps. The driver himself was extremely courteous and even pointed out some of the major monuments as we careened (safely of course) around -- but he didn't chat us up or try to engage us in conversation, which I appreciate after a long flight. When it came time to leave the Eternal City and we had scheduled our shuttle pick-up, the same gentleman was at our hotel waiting for us, calmly munching a saltine, fifteen minutes before our official pick-up time. Beyond punctual! Bottom line: At 40 min. door-to-door (!) and 15€ apiece (hardly more than the express train), not to mention the huge convenience of not having to lug baggage on/off trains and across the massive Termini station (you know how far the airport train parks from the station exit!), there's no question: Airport Shuttle Express is my new ride into Rome.

Weeks ago I used this service. She was late and had a…read morereally nasty attitude. She also charged me extra €50 for city tax. I guess she didn't like Americans. Never again!!!

Prompt, professional, reliable service. I will use them again on my next visit to Rome.read more

I booked a private transfer with Shared Shuttle for our cruise from Fiumicino Airport to…read moreCivitavecchia, and the experience was perfect. The online booking process was very easy. They sent a detailed email immediately explaining the payment and how the driver would contact me. A couple of days before arrival, they sent a reminder email to make sure my phone and WhatsApp were on so the driver could reach us easily. Just a few minutes after our plane landed, our driver, Valerio, contacted me via WhatsApp. He told me exactly where to meet him and was waiting with a sign with my name on it. Valerio was very nice and helpful, and the driving was great. We are very satisfied with the service and the entire experience was excellent!

I booked a private transfer with Shared Shuttle for my group of 7 from FCO to Civitavecchia before…read moreour cruise. The online booking process was simple, and I received my confirmation email almost instantly. I later needed to adjust the pickup time and was able to reply directly to the same email -- the customer service team responded promptly and was incredibly helpful in answering all my questions. Once we landed at FCO, communication switched over to WhatsApp, which made everything so convenient. As soon as I connected to the airport Wi-Fi, I received a friendly message from our driver, Valerio. Since it was our first time arriving in a Schengen country, I told him we might take a little longer at immigration. Valerio was patient, professional, and kept in touch the entire time, making it so easy to find him in the busy arrivals area. The vehicle was spacious and comfortable, easily fitting all 7 of us and our 6 pieces of luggage. The ride to Civitavecchia was smooth, quick, and stress-free. It's also worth noting that paying in Euro cash made the process much easier, so I'd recommend having some ready upon arrival. Thank you, Shared Shuttle and Valerio, for making our first trip to Europe start off on such a great note! Highly recommended for anyone traveling to or from FCO or the cruise port.

We want to let travelers know that when we needed to find reliable and affordable transportation to…read morethe Rome Airport from the Ancient Rome neighborhood, we were lucky to find EasyTrips Roma on Yelp. Diego, the owner, responded promptly to our request for a quote. It was a very reasonable rate for superior service and Mercedes transfer to the airport. Not only did he reply and answer our questions quickly, but he was very professional and easy for us to understand and relate to. On the morning of our trip, he arrived 10 minutes early, and cheerfully loaded our month's worth of luggage, then whisked us off. He was very familiar with the Leonardo de Vinci International airport, and took us directly to the correct terminal. He procured a cart for our luggage and loaded everything up. Could not be more satisfied with our choice of transportation.

Diego with EasyTrips Roma did an outstanding job for my wife and I. We had 11 suitcases and Diego…read morepicked us up at the airport and took us to our apartment in Monteverdi. I would highly recommend Diego and Easy trip for their services. Also, the pricing is great. Thanks Diego, John

We were a large group with inconsistent plans. We ended up using Mia Limo for 5 trips. Every driver…read morewas professional, friendly, and safe. Matteo responded quickly to all our schedule changes. I cannot recommend them highly enough.

Driver was early, curious, got us to location quickly. Very professional. We didn't use many…read moredriving services but I really liked the ease to the airport.

We used Roman Chauffeur Service company during COVID. The car was sparkling clean and all occupants…read morewore masks. Daniel is funny, knowledgeable and all about safety. We will definitely use them in the future for our transportation needs in Rome and beyond. 5 stars

This is the 2nd time I have used Daniel's services for pick up at the airport and transport to the…read morePort. In September 2018 and again October 2022 Daniel provided 5 Star service with all aspects of the reservation contact info and of course his professional driving. Thanks for being part of the Williamsons great trip!

ZERO STARS. BUYER…read moreBEWARE! DO NOT RENT FROM AVIS IN ITALY... or anywhere for that matter (Yes, I have experience with other rental car companies in Italy- have used Hertz while in Italy in past with zero issues). Renting from AVIS was a disaster from the very beginning- We arrived to Fiumicino and walked to the rental desk at about 11:30-12:00 o'clock on March 26, 2026, the agents were indifferent, not hospitable and a female agent attended to us. She asked for my documents Drivers License, Credit Card and passport. She goes for the hard up sell on the daily insurance of $35 per day and I decline it. She starts cursing me out and mumbling under her breath when I tell her that I have extra coverage with my own car insurance, booked full travel insurance and took out the recommended insurance when I booked the car through Delta AMEX. She tells me that its not enough and I won't be covered if theres damage or the car is stolen. I feel confident with the layers of insurance I have and continue to decline. She hands me my documents back, gives me the key and tells me the bay number. NO CONTRACT, THEY DIDNT HAVE ME SIGN ANYTHING. I go out bay number to 37 to the Black Ford KUGA. It is damaged on every panel and door of the vehicle. Its so damaged that it doesn't look like the passenger door is even closed properly. The vehicle smells heavily of cigarette smoke. I walk back in to the office and tell her, the car is heavily damaged I'd like a different one. She refuses my request with a rude comment "We don't rent brand new cars out here" I said, "Can I get a document of all the damage so I'm not responsible for it?" She declines that as well. She says its all been recorded in pictures. But where? And why don't I get a copy of those pictures? I feel scammed already and now I feel stuck. So we just have to accept this and make the best of it, not let it ruin our trip. We go to leave the parking garage and the security guard asks for the contract. I said "I wasn't given a contract" He replies "Everyone gets contract. You can't leave without it" I insist that I was given nothing. He now has to leave the stall and run over to the rental desk (He's of a senior age and its on the other side of the parking garage) A line is forming behind us in the garage. He returns. Says nothing and then gives us the print out ticket to get out of the garage on the ground level. STILL NO CONTRACT. About an hour later I get an alert on my AMEX that I'm charged for over $1,000. That means they waited until I left the premises to finalize a contract scam me with extra charges that I had declined multiple times. Did she photocopy my card? Enter the information manually? Now I feel more stuck as I have to lock the card thinking this scammer employee is going to continue to do dishonest things. The card I had for this trip is no longer available for my use during our honeymoon. You often hear about the pickpocket thieves to look out for on the trains and the tourist attractions, but I hadn't heard about the ones wearing red shirts at AVIS rental counters. So now I have to waste time and get on the phone/live chats with customer service and message AMEX and Delta vacations, that's who I reserved the car through. At a certain point we made a decision that this can't get in the way of our honeymoon, we have to accept it for what it is and fight it when we get home. Except, it came back at us when we dropped off the car at Fiumicino. (It should be noted that we dropped off the car early as we didn't enjoy the added stress of having a car from a company that we knew we were getting scammed by. We changed our trip plans and rerouted our course to drop off the car early and use the train instead) Soooo. We come to drop off the car. (Side note as we were told we were 8-9 litres short on gas: We filled up the tank near the airport, the gauge is showing FULL when we drop it off. We have the timed receipt from the petrol station.) We get our belongings out, they don't look at the exterior of the car they just bring the handheld over for me to sign, while very conveniently hiding the amount I'm signing for. I asked to see what I am signing for and he scrolls up in a quick manner and I give a very firm "NO. I did not agree to those charges/that amount." I have printed forms of my reservation, the charges that were already paid and what was due at pick up. I have copies of the insurances that I came prepared with. He asks me to come into their little vestible while they straighten it out. He asks for the contract from pick up day, I again insist that I was never given one. They make a phone call and go into the system to see that they never had my signature from the day I picked up the car. Now they say that they are giving me a $20 discount for my troubles and they "are not going to charge me for the missing gas" Theres NO missing gas. We just filled up and this is a hybrid vehicle. HOWEVER, theres a survey that they emailed on the spo

Dear Avis Customer Relations,…read more I am writing to formally complain about a series of failures involving two Avis reservations that resulted in significant stress, wasted time, and improper charges during our recent trip to Italy. The reservations at issue are xxx010 (Naples Airport) and xxx675 (Rome Fiumicino Airport). Naples Reservation - xxxxxxoo Due to a significant delay on United Airlines, our December 24 flight from Washington to Naples was canceled and we were rebooked to arrive in Rome on December 25, making it physically impossible for us to pick up our rental car in Naples. We made repeated attempts to modify or cancel the Naples reservation: 1. We were unable to reach anyone at the Avis Naples Airport desk, despite repeated calls. 2. The U.S. Avis reservations office told us they could not assist and that only the Naples Airport office could modify the reservation. 3. The Avis office in Rome also told us they could not help and that we had to contact Naples Airport again, which, as noted above, was unreachable. In short, we were trapped in a loop with no functional customer support. Rome Airport Experience - December 25 Upon arriving at Rome Fiumicino Airport, we approached the Avis/Budget/Maggiore desk and were initially told: - They could do nothing to assist with the Naples reservation, and - There were no cars available to rent. We were explicitly told to take a train instead. However, while still in the terminal waiting area, we checked online and found that both Avis and Budget were actively showing cars available at Rome Airport. To protect ourselves, we made online reservations with both companies. When we returned to the counter with confirmation numbers in hand, suddenly cars were available. At that point: - Staff could not initially locate the Avis Rome reservation (xxxx5) I had just made. - They did locate the Budget reservation, and we were finally provided a car -- nearly three hours after our arrival. Only afterward did staff locate the Avis reservation, at which point I was told it could not be canceled and that I would be charged for it, despite the fact that: - The reservation had been made only minutes earlier, - It was never used, and - The confusion was entirely the result of contradictory information provided by Avis staff. Requested Resolution I am requesting: 1. Immediate cancellation and full refund of reservation 0xxxxx with all charges reversed. 2. Waiver of any penalties or charges associated with the Naples reservation 0xxxxx which we were unable to cancel due solely to Avis's failure to provide reachable customer support. 3. A written explanation of why online inventory showed cars available while desk staff repeatedly stated none were available. This experience reflects a breakdown in communication, accountability, and basic customer service across multiple Avis offices. I expect these issues to be reviewed and resolved promptly.

Great service, friendly staff. Last minute reservation and took only 10 minutes to arrive…read more We had a private driver in a luxurious car for the standard airport taxi fare. Highly recommended!

I would highly recommend Taxi (NCC) a Roma service. Also, make sure to request for Ariel Lorenzo…read more You can also reach him by whats app as well. I am so happy that someone arranged in advance for Ariel to pick us up from the airport. It was the best way to start off our trip in Roma. Ariel Lorenzo had picked us up on time from the airport and dropped us back off at the airport on time. This gentleman was polite and beyond professional. I believe from the beginning of him picking us up, to the end of him dropping us off at the airport that the service was beyond excellent. My opinion of the taxi service in Amsterdam and Belgium has not been the best. So when we actually came across a taxi cab that was honest, professional and polite I wanted to say thumbs up man, finally, I get a taxi cab that is on point.

Used the service twice while in Rome: once from the airport to our hotel and once from our hotel to…read morethe cruise port. Our first driver was obnoxiously rude to the point that we were not going to use them again..he spent most of them time texting and was almost in two accidents. The second drivers breath was so bad the 1.25 hour driver was rough. He sped most of the drive..did not wear his seat belt...watched Waze or whatever to know where the cops where to know when he needed to pretend to wear his seat belt. Not the safest nor most professional drivers and certainly some of the most expensive.

Our driver was prompt about 10 minutes early, he was very professional and friendly. His large…read moreshuttle was more than we needed but very nice it could fit up to 8 if you needed that. We paid €50 for our ride to FCO which is only €2 more than the standard taxi rate, I believe due to the early am pick up (600). Overall I would recommend this service I was able to schedule on their free app without any problems. It even shows you the drivers email and phone number once booked. The app also offers a cash or credit option.