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    Airport Shuttle Express

    3.8 (5 reviews)

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    21246

    8 years ago

    Helpful 2
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    Love this 3
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    13 years ago

    Helpful 3
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    12 years ago

    Very prompt and efficient service in the Milan and Lake Como areas. Highly recommended. Reliable.

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    Shared Shuttle - Civitavecchia Port

    Shared Shuttle

    2.4(9 reviews)
    0.3 km

    I booked a private transfer with Shared Shuttle for our cruise from Fiumicino Airport to…read moreCivitavecchia, and the experience was perfect. The online booking process was very easy. They sent a detailed email immediately explaining the payment and how the driver would contact me. A couple of days before arrival, they sent a reminder email to make sure my phone and WhatsApp were on so the driver could reach us easily. Just a few minutes after our plane landed, our driver, Valerio, contacted me via WhatsApp. He told me exactly where to meet him and was waiting with a sign with my name on it. Valerio was very nice and helpful, and the driving was great. We are very satisfied with the service and the entire experience was excellent!

    The actual transfer from Rome to the Civitavecchia cruise port went fine, but unfortunately the…read moredriver's behavior at the end of the trip left a very negative impression. After the driver unloaded our luggage, we parted ways and I began walking toward the cruise terminal. As I was leaving, the driver said "thank you" in what came across as a sarcastic manner. As I continued walking away, he began yelling "thank you" toward me and throwing his hands up in frustration. His reaction was noticeable enough that another passenger who was still in the vehicle actually ran up to me and asked if I was going to pay the driver. This was extremely uncomfortable because it made the situation appear as though I had walked away without paying for the ride, when the transportation had already been fully paid for through the booking. I explained that the ride was already paid for and that I did not have euro cash with me for a tip. I also did not see anything in the booking stating that a tip or additional payment was expected or required. It is my understanding that tipping in Italy is optional and at the customer's discretion. I have also personally driven for Uber and Lyft in the United States, where tipping is completely optional, so I understand from the driver's perspective that not every passenger will leave a gratuity. I have no problem tipping for good service, but a tip should never be treated as though it were an unpaid portion of the fare. If a gratuity or additional payment is mandatory, it should be clearly disclosed and included in the price when making the reservation. A customer who has already paid the agreed fare should not be pressured, embarrassed, or made to appear as though they haven't paid simply because they did not provide an additional cash tip. The transportation itself was perfectly adequate, but the way the driver handled the situation was unprofessional and made the end of the experience unnecessarily uncomfortable. That interaction is the reason for my rating.

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    Shared Shuttle - Civitavecchia Port

    Civitavecchia Port

    Shared Shuttle - Civitavecchia Port

    Civitavecchia Port

    Shared Shuttle - Civitavecchia Port

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    Civitavecchia Port

    Avis - Alfa Romeo Stelvio Rental - had to pay for upgrade despite booking luxury class to avoid being downgraded

    Avis

    1.2(26 reviews)
    0.9 km

    AVÍOD THIS PLACE AT ALL COST…read more I should have done my homework and read the complaints of this company before I booked. There's a common theme here of being charged for damages that never happened. I prepaid a reservation for a van for the week I was in Italy. First van was given to me all beat up literally major damage on all parts of the vehicle. The AC also didn't work. After 2 days we had to change the vehicle because the heat was so bad. We got another vehicle same make model and color. Fast forward to when I returned the vehicle. No receipt at car return which should have be a sign something of wrong. I took my flight home only to land and see I have a pending charge of over $2000 USD ! Still not receipt sent to my email. I had to hunt the the receipt and saw o was charged a MISC CHARGE for $1770 Euros. That's it not explanation to what MISD charge is. I call AVIS and they tell me since it's an international they can't help me and all the can do is create a case for me and someone will respond within 60 days. There's no phone number to call and I just have to wait. I always go with big companies for this exact reason because if something does wrong I feel at ease that I can speak to someone to fix the issue but this time I left with a $2,000 bill and a someone will get back to you in 60 days. I still don't know what the charge is for, I have called and emailed Avis multiple times to no avail, my next step is to report this as an authorized charge and file complaints through the proper channels in the EU.

    Really bad experience. Was told it was an upgrade but ended up getting a lesser car at a higher…read morerate. Don't rent from here

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    Airport Shuttle Express - airport_shuttles - Updated September 2026

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