I didn't realize a new windshield could be so easy and fast! The front desk service was very…read moreprofessional and helpful and the workmanship looks perfect.

I scheduled an appointment with Safelite to replace my windshield (at my home) on a Tuesday, they…read moregave me a window of 1-6! So at 4:00 I call to see what the status of my service call was. So after going through there automated process for an excessive amount of time then speaking with a representative. I was advised that they had no record of my service call. I asked to speak with a supervisor which also took an inordinate amount of f time! The supervisor informed me that somehow, someway my service had been canceled!!! The supervisor then scheduled my service for the upcoming Saturday again from 1-6. To make up for mistakes she offered to give me the $75.00 wiper blades for free to make up for my inconvenience. The technician arrived around 4:00 and did an Outstanding Job. Unfortunately he advised me that my vehicles wiperblades were specific to the manufacturer and what he had just would not work. He commented that he would advise the shop to see if they could compensate me in some other way. Suff8ce it to say I have reached to them and of course have had no communication from Safelite!!! After repeated attempts I finally reached a Safelite representative. They tried to reach their local store and wasn't able to. She told me that she would be sending an email to the store. We'll it's been almost two weeks and not a peep from Safelite!!! The commercials are nice/cute their customer service not so much!!! UPDATE: The response received from Customer Service is to call them and go back in to the Vortex of their phone system and website as opposed to contacting me directly. SMDH REFERRAL INFORMATION: Your referral number is 708344

Great guy, prompt, trustworthy, knows what he's doing, and very supportive. Can't beat the price,…read morenor having the service at my place. Count yourself lucky if your car is broken and you're able to get Will to fix it.

If you value your car, your money, or your sanity, avoid this mechanic at all costs. I was quoted…read more$250 over the phone, but the moment he saw my car, the price magically doubled to $500. That should've been my warning sign, but what happened next was unbelievable. Apparently, I am not the only person he ghosted mid job. Every part of my vehicle he touched ended up damaged. Hose clamps? Left off completely. Interior trim? Broken. Hood latch? Destroyed. The "repair" he did created more problems than I walked in with, and I had to pay over $800 to a real mechanic just to undo the mess he made. That's not an accident -- that's incompetence on a level that shouldn't be anywhere near a toolbox. And once the damage was done, he vanished. No returned calls, no accountability, no attempt to fix what he broke. Just silence. Based on my experience, this person has no business working on cars. The lack of skill, honesty, and professionalism is staggering. Do yourself a favor and stay far away -- your wallet and your vehicle will thank you.

My 2018 Ford Edge SEL needed an oil change. It runs on synthetic oil. Last time I got one was at…read moreVictory Lane and they recommended a 3000 mile return that suggested to me they used regular oil while charging me top dollar. I took it this time to Quick Lane cause they are basically Ford used cars right next to Atchinson Ford. They know Fords. I was there for 1 hr tops and $79 later with a recommendation to change oil in 5000 miles. Thank you synthetic and thank you Quick Lane for doing right by the customer and putting the right stuff in. I will be bringing my vehicle to you every time for oil changes going forward.

Professional service. I do my oil change and other regular service here. Happy every time. Their…read morewaiting area is kept clean. They have adapted to the new Covid 19 norm.. they disinfect/clean the vehicle before and after the service. Plexiglass Shield on the counter. Disinfectant while you enter. This place gets busy, always a line in the morning before they open. Making an appointment is the best way to go.

Went there to get my trans fluid exchanged and they were super quick (less than 10 mins). They even…read moregave us waters, suckers, and an air freshener for my car. The staff were also very friendly, including during every phone interaction I had with them prior to taking my vehicle in!

Really good and quick service, they are all extremely friendly like I had read in other reviews…read more They also recommended other services that will need to be done soon. I would diffidently recommend them for your needs.

He showed up quickly, took good care of the vehicle and completed the tow. Also, Ali was a super…read morenice guy!

Great job towing 3 classic cars to consignment in a tight deadline. Straight class but it was hard…read moreto initially communicate and coordinate, but they got there on time and performed tasks professionally and with alacrity

My Husband and I were camping locally & were over 4 hrs away from home. While doing errands close…read moreto the Ford dealership Hubby felt something wasn't right with our truck. Brought it in a little after 2 on Friday, 6/12/26 to have it looked at. From the beginning Bryan was very helpful & accommodating to our situation. He got our truck in right away, was able to get us rides to & from the campground. Turned our situation over to Corey, from there, Corey was able to get our truck fixed and out before closing time. I would highly recommend Atchinson Ford of Belleville, MI! Thank you to all who made our day less stressful! From Bryan, Corey, the workers and our driver :) Steger, Illinois

In my opinion, Jim Bishop, the service manager, demonstrates behavior that raises serious concerns…read moreabout ethics and trustworthiness. Given his outside business dealings, it is reasonable to question how much trust can be placed in someone in a position responsible for car safety and customer service. When an individual shows a pattern of unethical conduct, it naturally calls into question their judgment and reliability in professional settings that directly impact safety and responsibility. Customers should be cautious.