Highly DISAPPOINTING !!!!!!!…read more
We visited Maharaja lakeview in Baulkham Hills today (Sunday) to celebrate a birthday, and unfortunately the entire experience was extremely disappointing and upsetting.
From the moment we arrived, the service was chaotic and disrespectful. The restaurant had no bottled water available, and despite repeatedly asking for Coke for our daughter because she was thirsty, the staff ignored us multiple times. At one point, when my daughter politely approached the counter, one of the staff members rudely told her, "Go back to your seat." She waited patiently, then approached another stewardess and politely said, "Could you please serve me Coke as I'm thirsty?" The response she received was simply, "It's fine."
We then had to ask three different staff members before the Coke was finally served. Meanwhile, the cashier/in-charge for the coke to be served, loudly said to another steward, "De toh rahi hu," in an irritated tone, which was extremely unprofessional and humiliating.
We had ordered Banquet #3 for three people ($52.99 per person). The snacks that arrived were completely tasteless. Things became worse during the main course. One of the stewardesses came to place cutlery on the table and while I was on my phone, she handled the plate so carelessly and aggressively that my husband had to take it from her hand to avoid it hitting me. The behaviour felt condescending and disrespectful. I chose to remain quiet at the time because I did not want to ruin the celebration.
The Goan fish smelled so bad that it completely put us off our meal. After that, we could barely eat. Throughout the evening, only one staff member bothered to ask whether we needed anything else.
Despite leaving a large amount of food unfinished because of the terrible experience, none of the staff cared to ask if something was wrong or even offered dessert before we left as it was a part of the the order , Banquet#3.
We ended up paying $176 for what was genuinely one of the worst dining experiences we have had.
This was meant to be a special family celebration, but the rude behaviour, lack of hospitality, poor food quality, and overall treatment completely ruined the evening.
EXTREMELY disappointing.